Shurgard Self Storage - Poole Reviews 

125
TrustScore 5 out of 5

4.9

50 Willis Way, BH15 3SY Poole, GB


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See what reviewers are saying

Rated 3 out of 5 stars

The company stored my stuff, as I would expect them to do. Nothing more, nothing less. The only irritating thing about the whole experience, as with everywhere now, was their blatant attempt to lull m... See more

Rated 5 out of 5 stars

The app access system has improved significantly as time has gone on. It is always promising when companies bother to improve their equipment. The staff are always working to keep the space clear,... See more

Rated 5 out of 5 stars

Very accessible location. Staff are always lovely. The reception and facilities are always spotless. I've had a unit here for a long time now

Rated 5 out of 5 stars

In this day it’s very hard to find decent customer service. However it’s a pleasant surprise to deal with the staff at Shurguard ( Poole ) any issues are dealt with expeditiously and profess... See more


Company details

  1. Self storage facility
  2. Storage facility
  3. Warehouse

About Shurgard Self Storage - Poole

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 50 Willis Way, BH15 3SY, Poole, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

125 reviews

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Replied to 93% of negative reviews

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4.9

All reviews

(125)

7,388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shurgard Poole

Shurgard Poole are always very good with their communications and when they made changes to their entry system in Poole, upgrading it, they were brilliant in helping me get to the information I needed. They always keep me updated when the Charity I Volenteer for are late in paying which is helpful to not get locked out of our storage unit. Brilliant Service. I would use them personally if I needed to move or needed extra storage.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Complete Professional Experience

Complete professional experience and smooth operation. Very impressed and a easy 5 stars! The two female office staff were really helpful and keen to support and explain in detail the process. If you have storage needs I would highly recommend.

1 April 2025
Rated 5 out of 5 stars

Very Helpful

We have been using Shurgard poole over the last couple of years for storage while we renovate and finally move to our new home.
We have been very impressed with the helpful staff and facility's available. Especially Gina in the office who has been very helpful throughout
We Highly reccomend.
S Lawford

23 February 2025
Unprompted review
Rated 5 out of 5 stars

We have had storage with Lok n Store…

We have had storage with Lok n Store now Shurgard over a year and had a recent query we needed help with. As always staff were very helpful specifically Gina who dealt with us in a profession and good humoured way
Thank you !

27 January 2025
Unprompted review
Rated 5 out of 5 stars

SECURE, PROFESSIONAL AND FRIENDLY

The staff always cheerful and very helpful. Had a lock up there for a couple of years and there has never been any problems regarding access, the lifts have never malfunctioned and the premises clean and well maintained and most importantly, extremely secure. The change of ownership from LoknStore to Shurgard went through seemlessly. The girls Gina & Michelle always give you a cheery smile hello when we signed in and thank you when we sign out. Today we settled up and removed all of our possessions today but we would always use their facilities in the future. Thank you all.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

Moving homes can be incredibly stressful, but Shurgard made the process so much easier.

I needed to move all my belongings over two days in preparation for completion, and the staff at Shurgard were exceptional. They were extremely helpful and friendly, happily assisting with opening and closing the bay as I made multiple trips across the two days. Their support and flexibility were invaluable during such a hectic time. Highly recommend!

23 November 2024
Rated 5 out of 5 stars

Excellent and professional service

It’s my first time to use self-storage. Gina helped me through to find the perfect storage unit. Gina’s professional help was impressive. She had great patience and thoughtfulness in search of the most ideal storage for me. She gave clear explanation of everything, and did excellent follow-up. Thank you so much, Gina.

29 October 2024

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