Shutterly Fabulous® Reviews 4,347

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,835 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their ability to provide excellent advice and meticulous work during both the measurement and installation processes. People are very satisfied with the quality of the products, describing the shutters as amazing, fabulous, and well-constructed, significantly enhancing the appearance of their homes. The overall service is frequently described as excellent, efficient, and seamless, with many consumers appreciating the smooth user experience from initial inquiry to final fitting. However, some people were dissatisfied with the service, citing issues like long waiting times for products and a general lack of communication. A few other people also felt that the aftercare service was poor, and in some instances, customers reported receiving damaged products or experiencing delays in locating their orders.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

People report positive experiences with service. Customers frequently praise the professionalism and... See more

Product

Users describe positive interactions with product. Customers are delighted with the quality and appearance of... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional quality and craftsmanship of the... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish a great experience and even better with the Blue light discount . They look amazing , much better than I envisaged I have a large window , now have many options as I got the... See more

Rated 5 out of 5 stars

Fast , efficient booking service . Chap who came to measure up was fantastic . Didn’t rush me to choose my shutters and explained everything clearly, can’t praise Shutterly fabulous enough and can’t w... See more

Company replied

Rated 5 out of 5 stars

Love the shutters but had to wait quite a long time for them. I think they are made in China (wooden ones) I do recommend you check the lead time properly before paying the ‘quicker’ delivery fee as I... See more

Rated 5 out of 5 stars

I visited John Lewis to book an appointment, this was done within 30 minutes with a Saturday appointment. Greg the consultant was going to be late however we received a phone call to let us know... See more

Company replied


Company details

  1. #4 of 39 best companies in Window treatment store

About Shutterly Fabulous®

Written by the company

As the UK's original shutter experts, we don't just sell shutters; we transform spaces with flair and precision. Since 2002, we've been setting the standard for shutters, with a reputation built on quality, outstanding service, and fabulous value.

From day one, our mission has been simple: to offer expert design advice, a seamless measure-and-install service, and care that goes beyond the final fit. That passion hasn't changed, we've just grown to bring fabulous nationwide.

With a network of local shutter specialists across the UK, we're always close by and ready to help you find the perfect fit for your home. Because when it comes to shutters, no one does it quite like Shutterly Fabulous.

We'll never be out-styled, or out-priced

Written by the company

From us, you can expect passion, precision, and our famous Price Beat Promise. Shop with confidence knowing we won't be beaten on price, because if you find you could have bought your shutters cheaper, right up until installation, we'll refund the difference (and a little extra too!)

10-Year Guarantee

Because when we say Fabulous, we mean it, and guarantee it.

We understand that choosing shutters is a big investment, so we've made it simple to feel confident in your decision. From the moment your shutters are installed, they're protected for an industry leading 10-years.

You'll receive cover for structural integrity, warping, and any significant paint or stain discoloration, because we believe Fabulous should never fade.

Contact info

Promotion box for Shutterly Fabulous®

Shutters Fitted in As Little as 2 Weeks

plus 25% off every order

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I have been so impressed with this company…

I have been so impressed with this company from my first contact with them through to the completed job.
After promptly arranging a quote through Christiaan who provided advice and clearly outlined the various options available. I was confident to proceed and he continued to take meticulous measurements.
I chose the wooden cafe style shutters and yes you do have to wait several months for them to be manufactured, particularly the wooden louvres, but it really is well worth the wait.
Eventually they arrived and were fitted by Aaron, who worked skilfully and extremely efficiently with great attention to detail. I could not have been happier with the whole experience, including the clearing up and the 'hoovering'.
First class.

15 May 2026
Unprompted review
Shutterly Fabulous® logo

Reply from Shutterly Fabulous®

Hi Stan, thanks so much for taking the time to leave this wonderful feedback, it is very much appreciated.

We are thrilled you have had a positive experience and hope you enjoy your fabulous new shutters.

Thanks again and have a great day!

Rated 5 out of 5 stars

Worth it!

From start to finish, Joe Calcott, has been nothing but professional. At our first point of contact, Joe has been helpful and patient explaining clearly all my options, as well as the pros & cons when choosing different types of shutters. The installation process was swift and the shutters look great giving me enough light and privacy, which was what I was looking for.

14 May 2026
Unprompted review
Shutterly Fabulous® logo

Reply from Shutterly Fabulous®

Hi there, thank you so much for taking the time to leave this excellent review, we are so glad your experience has been as fabulous as it should be and Joe will be thrilled to hear also!

Thanks again and have a great day.

Rated 4 out of 5 stars

Maciej was an excellent fitter

Maciej was an excellent fitter

14 May 2026
Unprompted review
Shutterly Fabulous® logo

Reply from Shutterly Fabulous®

Hi Kirk, thank you for letting us know, we will ensure Marciej gets this positive feedback!

Have a great day.

Rated 5 out of 5 stars

I had my bedroom.shutters done by…

I had my bedroom.shutters done by Marcin. He did a fantastic job they look.amazing. I found the whole process from ringing to book.a consultation through to fitting totally stress free.
Marcin was helpful and very professional I was delighted with his work and the shutters. Thank you

29 April 2026
Shutterly Fabulous® logo

Reply from Shutterly Fabulous®

Hi Les, this is great feedback, thank you so much for taking the time to let us know, and we will make sure Marcin is aware just how fabulous a job he did!

Rated 5 out of 5 stars

Totally professional and friendly…

Totally professional and friendly service from Luca who surveyed our windows, helped us select our shutters and fitted them. VERY satisfied with the end result.

7 May 2026
Unprompted review
Shutterly Fabulous® logo

Reply from Shutterly Fabulous®

Hi Wendy, thank you so much for leaving this review, it is very much appreciated and we are over the moon you are happy with the service!

Have a great day and enjoy your fabulous new shutters.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, friendly helpful telephone staff , sales was helpful guided us through different shutters how they work fitting and samples which helped enormously to decide.
Well the day came to have them fitted, fitter Joe Calcott arrived on time nice friendly guy worked steadily throughout the day and answered any questions we had.
Joe did a fantastic job and wow they look fabulous. The quality of the shutters are excellent.
We had the front of the house done and will for sure be asking Joe to come back to install them.
A big thank you to all at Shutterly Fabulous not forgetting Joe Calcott very happy customers.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Arranged an appointment and after…

Arranged an appointment and after waiting in all day called to find out what was happening. Whilst they had my details there was apparently a glitch with the system. They offered to rearrange but when you are spending a considerable amount for this service you expect much better.

14 May 2026
Unprompted review
Shutterly Fabulous® logo

Reply from Shutterly Fabulous®

Hi Michael,

Thank you for taking the time to leave us a review.

I’m very sorry to hear about your experience and the disruption caused by the system issue. I completely understand how frustrating it must have been, and we hate that we have disappointed you.

I can see a member of our dedicated team are reaching out to see how else we can further assist, to put this right.

Best Wishes,
Shutterly Fabulous

Rated 5 out of 5 stars

Absolutely Fabulous experience.

Right from our first measurement visit, this company has been exactly as it says, Fabulous. The measurement representative was professional and trustworthy, arriving on time, measuring our windows and giving advice, not a heavy sales pitch. The company then kept us informed of when our shutters would arrive. The installer, Craig was punctual and very professional, leaving no mess at all while installing our shutters to a very high standard. The quality was excellent, and we are completely satisfied with the whole experience and our new shutters are really fabulous. Highly recommended including Craig’s installation.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Our initial survey and measurement were…

Our initial survey and measurement were carried out by Mark Barnes, Marks attention to detail is second to none, I think my wife would of tested anyone’s patience, but Mark rose to the occasion, holding up various shutter colours for my wife to see, we were warned that the wooden shutters took a long time to make and ship. Mark returned and fitted the shutters, and they look absolutely amazing, because of Marks attention to detail and care taken measuring the shutters literally slotted into place, no adjustments needed. If I had a small moan it was the office never matched the level of care of Mark, we weren’t kept informed about fitting times without chasing, but you can not fault the quality of the product or fitting.

13 May 2026
Unprompted review
Rated 4 out of 5 stars

Unrealistic time frame advertised was easy to make an appt for an…

It was easy to make an appt for an estimate & the fitter ( Joe) was excellent. Pleasant , efficient , thorough , explained every option. We were suitably impressed & placed an order the same day for 5 shutters. You advertise 2 weeks for installation of faux wood & Jo confirmed this. We were advised to remove the current blinds & all the fittings which we have done.
However , 2 weeks was rather optimistic & not a realistic time frame. After 10 days I phoned you to chase up & was told it would be another 2.5 weeks before installation & no appt had been booked so actually 4 weeks is a more acurate estimate Now living in a goldfish bowl. Disappointed.

3 May 2026
Rated 5 out of 5 stars

Great service

Great service, arrived in good time after being ordered and our fitter, Darren, did an excellent job installing. Quick, tidy and explained various location options. Highly recommended

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. The process was easy--all options can be previewed on the website and then a very informative measuring visit, followed by installation (albeit with long lead times, though this seems to be the standard production process for this industry). Our adviser and installer, Ruairi, was particularly helpful, pointing out not just options but all the houses on our block with that range, and subtly offering advice when we were uncertain. The result is superb, and excellent value for money.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Great experience dealing with Shutterly Fabulous - the communication was brilliant, and our fitter, Lee McGuinness, was great at explaining the process and lead times for delivery etc.

We're really satisfied with the end product, the shutters look great! Would highly recommend.

6 May 2026
Unprompted review

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