Shutterly Fabulous® Reviews 4,347

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,835 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their ability to provide excellent advice and meticulous work during both the measurement and installation processes. People are very satisfied with the quality of the products, describing the shutters as amazing, fabulous, and well-constructed, significantly enhancing the appearance of their homes. The overall service is frequently described as excellent, efficient, and seamless, with many consumers appreciating the smooth user experience from initial inquiry to final fitting. However, some people were dissatisfied with the service, citing issues like long waiting times for products and a general lack of communication. A few other people also felt that the aftercare service was poor, and in some instances, customers reported receiving damaged products or experiencing delays in locating their orders.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

People report positive experiences with service. Customers frequently praise the professionalism and... See more

Product

Users describe positive interactions with product. Customers are delighted with the quality and appearance of... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional quality and craftsmanship of the... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish a great experience and even better with the Blue light discount . They look amazing , much better than I envisaged I have a large window , now have many options as I got the... See more

Rated 5 out of 5 stars

Fast , efficient booking service . Chap who came to measure up was fantastic . Didn’t rush me to choose my shutters and explained everything clearly, can’t praise Shutterly fabulous enough and can’t w... See more

Company replied

Rated 5 out of 5 stars

Love the shutters but had to wait quite a long time for them. I think they are made in China (wooden ones) I do recommend you check the lead time properly before paying the ‘quicker’ delivery fee as I... See more

Rated 5 out of 5 stars

I visited John Lewis to book an appointment, this was done within 30 minutes with a Saturday appointment. Greg the consultant was going to be late however we received a phone call to let us know... See more

Company replied


Company details

  1. #4 of 39 best companies in Window treatment store

About Shutterly Fabulous®

Written by the company

As the UK's original shutter experts, we don't just sell shutters; we transform spaces with flair and precision. Since 2002, we've been setting the standard for shutters, with a reputation built on quality, outstanding service, and fabulous value.

From day one, our mission has been simple: to offer expert design advice, a seamless measure-and-install service, and care that goes beyond the final fit. That passion hasn't changed, we've just grown to bring fabulous nationwide.

With a network of local shutter specialists across the UK, we're always close by and ready to help you find the perfect fit for your home. Because when it comes to shutters, no one does it quite like Shutterly Fabulous.

We'll never be out-styled, or out-priced

Written by the company

From us, you can expect passion, precision, and our famous Price Beat Promise. Shop with confidence knowing we won't be beaten on price, because if you find you could have bought your shutters cheaper, right up until installation, we'll refund the difference (and a little extra too!)

10-Year Guarantee

Because when we say Fabulous, we mean it, and guarantee it.

We understand that choosing shutters is a big investment, so we've made it simple to feel confident in your decision. From the moment your shutters are installed, they're protected for an industry leading 10-years.

You'll receive cover for structural integrity, warping, and any significant paint or stain discoloration, because we believe Fabulous should never fade.

Contact info

Promotion box for Shutterly Fabulous®

Shutters Fitted in As Little as 2 Weeks

plus 25% off every order

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Everything went very smoothly from Paul…

Everything went very smoothly from Paul measuring our windows to fitting our shutters. Wouldn’t hesitate recommending Shutterly Fabulous. We were kept updated at every step. Very happy with the quality and finished.

27 April 2026
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Reply from Shutterly Fabulous®

Great to hear the whole process felt smooth and well managed. That kind of consistency makes a big difference! Thank you for recommending us too.

Rated 1 out of 5 stars

Cancelled on me twice on the day 😡

Had an appointment arranged and booked in. On the day of the appointment, I got a call from the office asking to change it as the sales person could not attend. I rearranged the appointment and again 90 mins before I got a text from the sales person stating they could not attend and the office would be in touch to rearrange. Very disappointed as I am project managing a full house build, and to allocate 3 hours where no trades will be in the way was difficult to say the least, and then u have put off work I could have done for nothing. I know things happen, but not very good customer service in my eyes. Will NOT be going for a third time.

27 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

Hi Catherine,

Thank you for taking the time to leave us your review.

I am very sorry to see that you have experienced some issues with your appointment, and that this was ultimately cancelled twice. Cancelling an appointment is always a very last resort, and it is the last thing we’d ever want to do. I can see that the cancellations did occur for legitimate reasons that were outside of our control. That being said, I appreciate this happening is not convenient, and it is certainly frustrating. We'll look into this to address what has occurred, and ensure that we take this feedback to improve our services.

A member of our dedicated team will reach out via email to resolve this further for you.

Best Wishes,
Shutterly Fabulous

Rated 5 out of 5 stars

Delighted with service

Mike Malhan returned to measure more of our windows for shutters. As before, we were very pleased with how helpful he was in giving advice and guidance. Would recommend!

20 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

Thank you for being a returning customer! It's lovely to hear that Mike was just as helpful as the first time. It’s always reassuring when the same person can build on that trust across visits and keep things straightforward.

Rated 5 out of 5 stars

Just had our new bedroom shutter on…

Just had our new bedroom shutter on 25/4/26
The fitter Mike Malhan arrived promptly was soon fitting the shutter on to its fair to say a difficult window
Working efficiently the shutter was fitted and we are delighted by product featuring a 10 year guarantee
Would definitely recommend this firm and product

25 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

We're really pleased Mike was able to get that tricky window fitted efficiently and to a high standard. And it’s fabulous to hear you’re delighted with the result. Thank you for recommending us.

Rated 5 out of 5 stars

Well worth waiting for

Well worth waiting for, fitted by Daniel (Frohlich) a very professional service. Thankyou

22 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

We're so happy our shutters are worth the wait, and that Daniel got everything fitted to a high standard for you. We'll be sure to pass on your feedback.

Rated 5 out of 5 stars

Great Service

Neville who measured sold and fitted our blinds was great . He explained what he was going to fit and adapted as necessary including removing old blinds cutting our carpet and tidying up . He is a professional but with friendly manner who we were quite happy to leave to get on with the job.
We are likely to have some more shutters fitted in the near future

26 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

It sounds like Neville made the whole process straightforward and left you feeling comfortable enough to just let him get on with it, which is exactly what you want on the day. We hope to see you again soon!

Rated 5 out of 5 stars

Second time using this company for…

Second time using this company for shutters! Very helpful and they are well worth the wait!

23 April 2026
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Reply from Shutterly Fabulous®

It’s always a good sign when our customers are happy enough with the first experience to come back again. We're really glad you feel it’s been worth the wait as well.

Rated 5 out of 5 stars

In my experience this is an excellent…

In my experience this is an excellent company to deal with. From the initial phone call to the fitting has been quick & efficient resulting in quality shutters. Our fitter was Matt who was a lovely gentleman & we found his work excellent. Thank you to everyone with whom I dealt.

9 April 2026
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Reply from Shutterly Fabulous®

It's fabulous to hear the whole experience felt quick and efficient, and that you’re happy with how the shutters have turned out!

Rated 5 out of 5 stars

Joe Calcott

This is the fourth time Joe has completed an installation for us. He’s the ultimate professional; polite, engaging, takes pride in his work and does a superb job. Can’t thank him enough or praise him highly enough.

24 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

Fourth time using the same installer says everything! His consistency and pride in the job is exactly what you want when someone’s coming back into your home repeatedly.

Rated 5 out of 5 stars

Excellent service today from Mike…

Excellent service today from Mike Malham at our initial appointment where he ran through our shutter options clearly and completed the measurements and estimate.

25 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

It's fabulous to hear the appointment went so well!
Having someone talk everything through clearly and make the options feel easy to understand makes such a difference at the start of the process. We’ll pass your feedback on to Mike.

Rated 5 out of 5 stars

Spencer Letman called four weeks ago to…

Spencer Letman called four weeks ago to fit two of our shutters. They came within two weeks, as planned, and Spencer did a great job. We absolutely love them. They are excellent quality and look amazing. I can't wait for June when the rest of them will be fitted. Thank you Shutterly for your excellent service.

25 March 2026
Unprompted review
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Reply from Shutterly Fabulous®

We’re so glad the process felt fast and fabulous, and that Spencer did a great job on the installation. Brilliant to hear you’re already loving them and looking forward to the rest being fitted soon.

Rated 5 out of 5 stars

I had Nevil round to measure and fit…

I had Nevil round to measure and fit our shutters, he was so friendly and professional, knew exactly what I wanted. It makes such a difference that the same person does the measuring and fitting, unlike some other companies. I love the shutters- they are fabulous!!

24 March 2026
Unprompted review
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Reply from Shutterly Fabulous®

Thanks so much for this fabulous review! We’re glad your shutters are living up to the hype — “fabulous” is just what we want to hear! We’re glad Nevil made the whole process easy and understood exactly what you wanted. Having the same specialist return to carry out the fitting really helps keep everything spot on, so it’s great to hear that made a difference for you.

Rated 5 out of 5 stars

Utterly Shutterly Fabulous….the best!

Really delighted with my new shutters!
Excellent service from Shutterly Fabulous from start to finish. Paul quickly came out to measure up for my bay window and french doors, which he also fitted.
They are perfect and worth the wait. Quality fitting, service, and great product.
I’ve now got two more on order.

22 April 2026
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Reply from Shutterly Fabulous®

We really appreciate your lovely feedback! It’s great to hear you’re so delighted with the result and that the service felt smooth throughout. Paul will be very happy to know his work made such a positive impression. And two more ordered already — we love that!

Rated 5 out of 5 stars

Wonderful product and company

From start to finish my experience with Shutterly Fabulous has been outstanding. The shutters are of lovely quality and Ben Pickin who came to fit them was friendly, courteous, respectful of our home and clearly very experienced at what he does. I’m so pleased with everything that I’ve now ordered shutters for the rest of the house!

24 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

Thanks so much for the wonderful review! We’re absolutely delighted you’ve had such a great experience from start to finish. Ben will be thrilled to hear your kind words, he takes a lot of pride in being careful, respectful, and getting everything just right. Even better that you’ve loved them enough to carry on through the rest of the house!

Rated 5 out of 5 stars

The legend that is Sergej ✅

I cannot thank Sergej enough for the truly amazing job he did fitting my shutters. From the first meeting to the fitting, 10/10. Not only a perfectionist , which is what you need , but a throughly nice, friendly, considerate person. Thank you so much Sergej, you are a legend sir 🫡🙏🏽❤️

23 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

Thanks so much for this brilliant review! Sergej will be walking a little taller after this one — 10/10 and a legend is hard to top. We’re really glad everything went so well and that you’re loving the finished result.

Rated 5 out of 5 stars

You can see why John Lewis works with this company!!

Initial call to appointment booking 24 hrs, then visit from Surveyor 24 hours later ( contact via link from John Lewis website .. this connection reassured us we were dealing with a quality company)Clint our surveyor arrived on time with extensive kit of samples etc. Clint himself was smartly dressed, well spoken, reassuring and very competent in his role. No heavy sales pressure unlike other companies. Listened, and met our needs… discount offered but products and sales processed would have secured sale even without that. Looking forward to them arriving and being fitted

22 April 2026
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Reply from Shutterly Fabulous®

Thank you for this lovely review, we really appreciate you taking the time to share this. We’re delighted the journey from enquiry to survey felt seamless, and that Clint’s approach stood out for all the right reasons. Our partnership with John Lewis is all about trust and quality service, so it’s great to see that reflected in your experience.

Rated 3 out of 5 stars

Josh who came round to do the survey…

Josh who came round to do the survey was polite helpful, knowledgeable and patient.
It was said that a £50 voucher (John Lewis) would be forthcoming subject to ordering on the day. However, there was no feed back and no confirmation on the costing. Nothing. On enquiring with the administration, they had got the wrong email, so they could not send any information out. Or, for that mater, for me to make a reply. Hence no voucher.

21 April 2026
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Reply from Shutterly Fabulous®

Hi Trevor,

Thank you for your review.

I do apologise to see there was an issue with the email address that we input for yourself. We’d love to put this right for you, to ensure our service matches the premium service provided by our fabulous shutter specialist, Josh. Please expect an email from our dedicated team to discuss this further.

Best Wishes,
Shutterly Fabulous

Rated 5 out of 5 stars

Once again you give a great service and…

Once again you give a great service and the product is A1

8 April 2026
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Reply from Shutterly Fabulous®

Thanks so much, that’s really appreciated! We’re glad we’ve delivered another great experience for you and that the product is living up to expectations. We’ll keep aiming for A1 every time.

Rated 5 out of 5 stars

Hardwood shutters with hidden rod

Our new shutters (Hardwood with hidden tilt rod) have been installed in two rooms and we could not be happier. Definitely worth the wait. They look fantastic and you can see the quality. We chose the 89mm slat size to achieve optimal light control with a modern look. From start to finish we were in excellent hands of Jac Rider from Shutterly fabulous. He was kind, knowledgeable, on time and worked tidy, quick and efficient with attention to detail. We absolutely recommend him and the service of Shutterly Fabulous and would use them again.

24 April 2026
Unprompted review
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Reply from Shutterly Fabulous®

Thanks so much for such a lovely review! It’s brilliant to hear how happy you are with your hardwood shutters! The hidden tilt rod and 89mm slats are a really stylish choice and clearly paying off in both looks and light control. Jac will be genuinely pleased to read your comments; he puts a lot of care into getting everything just right, so your feedback will mean a lot to him.

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