Shuttlefare.com Reviews 

I had a great experience Rush Hour Limo via Shuttlefare. The driver, Jean Cadet, was very professional. He texted me about 30 minutes prior to notify me that he was en route and texted again once he was outside (he arrived 7 minutes early). He was dressed professionally and the vehicle was clean and professionally appealing. Jean loaded all of the bags into the vehicle and made sure the young children were adequately seated before departing. Once at the airport, he unloaded everything and made sure we were good to go before departing.

The office staff is great. I’d never taken a car from the airport before, so I was clueless. They answered my incessant questions with patience and clear detail. They don’t wait for you, so you text when you get to the pick up area and wait. Wait time was only about 5 minutes though. I did notice everyone else using ride share was helped with loading luggage, but the guy who picked me up never left the car. That’s fine; it just seemed a little off. All in all it was a good experience and I got where I needed to go for a reasonable price and in a timely fashion.

We had never used a car service before, so we went to the internet and found Shuttlefare. The price was right so we booked our trip. Our whole experience with Shuttlefare was a positive one. We will definitely use them again

Shuttlefare failed to provide a ride. I booked a ride 3 days in advance. I arrived at LAX; Shuttlefare texted me to confirm when I got to the pickup area. I texted them (got there 8 minutes early). Shuttlefare called and said they were working on “it”. 30 minutes later, after Shuttlefare‘s customer support number said they weren’t taking calls 14 times, I got through. The same Shuttlefare representative gave the same “we’re working on it” response. It took another 30 minutes to get through again… same results.
I finally got a Lyft ride for $110 more than my reservation (supply/demand at that time) Shuttlefare failed to meet their obligations.

The driver was very personable and efficient.

The reservation and checkout processes were easy to navigate, and confirmation was quick with all the information needed. Will have more to say after the service actually happens.
We ended up having to cancel our reservation because of a change in plans. It was fairly easy to do, but two things were a bit frustrating. First, the agent said they were going to send a confirmation email on the cancellation, but I never received it until I called and asked a second time. The other issue was that I wasn't made aware there would be a cancellation charge....$5 was withheld on the refund. It wouldn't have changed our decision, but would have felt better knowing that upfront.

We were left at the airport on Christmas Eve, after an intercontinental flight with 3 kids (under the age of 6), with no shuttle to Manhattan. We had paid and reserved months in advance but due to a delay in our flight the person attending the phone refused to pick us up. We informed them from the plane about the delay. We called while taxing to let them know it would take much longer to get out. We called when we were outside and they refused to pick us up. The company just hanged up the phone several times and said it was our problem. They did not offer any solution and we needed to book a taxi to get to the hotel. Would not recommend this company.

Efficient. Responsive and everything done speedily.

I have paid, but none of the documentation states this.

I assume having all the confirmation papers that all is in order.

Very friendly and helpful service when you call with a question.

Haven't ridden yet (that's next month!), but the on-line reservation process was straightforward & easy.
It's nice to know that we have a ride secured, after a long day of travel to an airport that we don't know our way around very well. Better than renting a car, navigating unfamiliar roads, and having to worry about parking and rental return at the other end.

I made wrong booking. Pinky and Charlyn responded to me very quickly and helped me revised the booking. They are very professional, highly appreciated!

Super fast reservations. Several options.

talked to someone, concern about an international phone number. I was left assured that everything will be taken care of.

Thanks you very much wife happy I am Happy

My driver was personable and pleasant without being obtrusive. She was perfectly on time and my ride home from a long trip was absolutely comfortable and relaxing.

fast & easy; confirmation came to email quickly with all pertinent information

The website reservation system was easy to navigate and user-friendly