Sidas UK Reviews 

216
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional and durable quality of the merchandise, showing how comfortable and supportive the specialized insoles and socks are for long daily walks and outdoor activities. Buyers also consistently appreciate the swift customer service, prompt shipping times, and remarkably smooth website navigation when placing orders directly online. However, some people mentioned frustrating experiences with the chosen delivery couriers, noting unexpected transit delays, tracking issues, or packages being mistakenly sent to the incorrect address. Reviewers noted that these specific delivery complications occasionally disrupted an otherwise seamless shopping journey.

What people talk about most

Product

Consumers find the product to be of excellent quality, providing great support, shock absorption, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that items typically arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the durable and... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sidas are excellent. Their insoles are first class and kick the competition into touch. I’ve been using their kit for around 3yrs and have never been disappointed. The service is also top class - secu... See more

Rated 5 out of 5 stars

I've had a pair of sidas 3feet outdoor insoles for four years, I wear it every day and it's still in great condition. I just bought a second pair so I don't have to keep swapping them out between shoe... See more

Rated 5 out of 5 stars

My first inner soles where prescribed for me by a podiatrist so I tried to get the same inner soles The only problem was that they are not as wide as my first pair and I couldn’t see any wider ones... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 3 pairs of these socks. I found them super comfortable and excellent for my daily 10km walks. I loved them so much I bought another 3 pair. Highly recommend. Especially when on sa... See more


Company details

  1. #59 of 86 best companies in Outdoor sports shop
  2. #1 of 1 best companies in Orthotics & Prosthetics Centre
  3. #26 of 37 best companies in Running Shop
  4. #7 of 9 best companies in Ski shop
  5. #10 of 13 best companies in Sports Accessories Wholesaler
  6. #78 of 148 best companies in Sportswear Shop

Written by the company

Sidas UK Ltd. are the distribution partners for the brands; Sidas, Podiatech, Thermic, Compeed, Point6 Socks, and Kaestle Skis in the UK & Ireland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(216)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My parcel arrived a day after I had…

My parcel arrived a day after I had ordered it but the one for my sister did not arrive until two days later. I was anxious for her to get it before she went to do the coast to coast walk and Nicole was very helpful in ensuring this happened. The customer service was exemplary.

15 June 2021
Rated 3 out of 5 stars

Insoles not as comfortable and…

Insoles not as comfortable and supportive as I had hoped. More detailed description of product might be more helpful.

2 June 2021
Sidas UK logo

Reply from Sidas UK

Thank you for your review. We appreciate constructive feedback as much as we enjoy reading the 5 star reviews. It would be great to understand where you feel the product let’s you down from a comfort and stability POV. SIDAS also offers custom made options through retail partners, these may offer you more stability and comfort. Please let us know if we can assist further in any way.

Rated 5 out of 5 stars

Good product.

Good product.
Arrived quickly, and good advice from site prior to purchase.
Already using one pair and more comfortable than I thought they would be.
I would definitely use again.

21 May 2021
Sidas UK logo

Reply from Sidas UK

Thank you for the great review 😊

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