Sidas UK Reviews 

216
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional and durable quality of the merchandise, showing how comfortable and supportive the specialized insoles and socks are for long daily walks and outdoor activities. Buyers also consistently appreciate the swift customer service, prompt shipping times, and remarkably smooth website navigation when placing orders directly online. However, some people mentioned frustrating experiences with the chosen delivery couriers, noting unexpected transit delays, tracking issues, or packages being mistakenly sent to the incorrect address. Reviewers noted that these specific delivery complications occasionally disrupted an otherwise seamless shopping journey.

What people talk about most

Product

Consumers find the product to be of excellent quality, providing great support, shock absorption, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that items typically arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the durable and... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sidas are excellent. Their insoles are first class and kick the competition into touch. I’ve been using their kit for around 3yrs and have never been disappointed. The service is also top class - secu... See more

Rated 5 out of 5 stars

I've had a pair of sidas 3feet outdoor insoles for four years, I wear it every day and it's still in great condition. I just bought a second pair so I don't have to keep swapping them out between shoe... See more

Rated 5 out of 5 stars

My first inner soles where prescribed for me by a podiatrist so I tried to get the same inner soles The only problem was that they are not as wide as my first pair and I couldn’t see any wider ones... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 3 pairs of these socks. I found them super comfortable and excellent for my daily 10km walks. I loved them so much I bought another 3 pair. Highly recommend. Especially when on sa... See more


Company details

  1. #59 of 86 best companies in Outdoor sports shop
  2. #1 of 1 best companies in Orthotics & Prosthetics Centre
  3. #26 of 37 best companies in Running Shop
  4. #7 of 9 best companies in Ski shop
  5. #10 of 13 best companies in Sports Accessories Wholesaler
  6. #78 of 148 best companies in Sportswear Shop

Written by the company

Sidas UK Ltd. are the distribution partners for the brands; Sidas, Podiatech, Thermic, Compeed, Point6 Socks, and Kaestle Skis in the UK & Ireland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(216)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought Sidas ski boot traction…

Bought Sidas ski boot traction protector. Very well made and fits perfectly after you follow the set up instructions.
Item got lost by the courier and sidas jumped on it straight away and sent out replacements on next day delivery at no extra cost. Very impressive customer service by Nicola Wilkin 5*

14 March 2023
Rated 5 out of 5 stars

Great Customer Service

I placed my order through Google pay and it put my old address on the delivery!
Contacted Sidas and they got back to me and amended it no problems, staff were very friendly and helpful.
Delivery could have been better as I had no notification that my item had been delivered...no idea how long it has been in my green bin, before I checked....but not a fault of Sidas

11 December 2022
Rated 4 out of 5 stars

You were very helpful in advising me…

You were very helpful in advising me which insoles would suit my requirements and they arrived promptly.
On the negative side the sizes available were unsuitable for me personally. As one of my feet is about a 5 and a half and the other a 5, I had to choose Medium which is 6-7. They are of course far too big and will have to be cut, which I do not feel confident about doing in case I ruin them. A size of 5-6 would have been perfect but is not available. As they cost £40 I do feel that ALL sizes should be available. Very good service though.

31 January 2023
Rated 5 out of 5 stars

Good customer care

One of the insole pairs ordered were not immediately available & I received a timely email advising me of this. The email provided options and asked how I wanted proceed. It's nice to receive genuinely good customer care. The insoles turned up quicker than expected which was a bonus.

2 January 2023
Rated 5 out of 5 stars

Excellent customer service

My order had been delayed from before Christmas but what made the difference was communication from Sidas informing me of such and offering a refund. That is service that a lot of larger companies have lost. My dry bags then arrived promptly and are excellent so thank you!

13 January 2023

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