Sidas UK Reviews 

216
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional and durable quality of the merchandise, showing how comfortable and supportive the specialized insoles and socks are for long daily walks and outdoor activities. Buyers also consistently appreciate the swift customer service, prompt shipping times, and remarkably smooth website navigation when placing orders directly online. However, some people mentioned frustrating experiences with the chosen delivery couriers, noting unexpected transit delays, tracking issues, or packages being mistakenly sent to the incorrect address. Reviewers noted that these specific delivery complications occasionally disrupted an otherwise seamless shopping journey.

What people talk about most

Product

Consumers find the product to be of excellent quality, providing great support, shock absorption, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that items typically arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the durable and... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sidas are excellent. Their insoles are first class and kick the competition into touch. I’ve been using their kit for around 3yrs and have never been disappointed. The service is also top class - secu... See more

Rated 5 out of 5 stars

I've had a pair of sidas 3feet outdoor insoles for four years, I wear it every day and it's still in great condition. I just bought a second pair so I don't have to keep swapping them out between shoe... See more

Rated 5 out of 5 stars

My first inner soles where prescribed for me by a podiatrist so I tried to get the same inner soles The only problem was that they are not as wide as my first pair and I couldn’t see any wider ones... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 3 pairs of these socks. I found them super comfortable and excellent for my daily 10km walks. I loved them so much I bought another 3 pair. Highly recommend. Especially when on sa... See more


Company details

  1. #59 of 86 best companies in Outdoor sports shop
  2. #1 of 1 best companies in Orthotics & Prosthetics Centre
  3. #26 of 37 best companies in Running Shop
  4. #7 of 9 best companies in Ski shop
  5. #10 of 13 best companies in Sports Accessories Wholesaler
  6. #78 of 148 best companies in Sportswear Shop

Written by the company

Sidas UK Ltd. are the distribution partners for the brands; Sidas, Podiatech, Thermic, Compeed, Point6 Socks, and Kaestle Skis in the UK & Ireland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(216)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insoles

Really good quality insoles well worth the money brilliant fit into my shoes and very comfortable

27 May 2025
Rated 1 out of 5 stars

Purchased x2 pairs of the Trail…MISTAKE

Purchased x2 pairs of the trail specific insoles. Tested extensively and do not recommend this product. The main problem is the lack of cushioning. There is no heel gel or cushion pad. I’m about 60 miles in any small cushioning effect is fully compressed. OEM insoles work be better. Pick a different product.

5 March 2025
Rated 5 out of 5 stars

Customer service

Ordered Insoles Tuesday morning and they were delivered the next day. After going through the ordering process, I realised I had mistakenly ordered the wrong size of Insole. I found a telephone number for Sidas and gave them a call. Couldn't believe my luck that it was quickly answered by a human being who was able to immediately correct my mistake for me and saved the day!

13 May 2025
Rated 5 out of 5 stars

Great product!

I bought a pair of Sidas 3Feet Outdoor High Arch Walking Insoles. They were delivered promptly and above all they fit my arches/shoes perfectly.
Thank you Sidas.

16 May 2025
Rated 3 out of 5 stars

Quick delivery and good communication

Quick delivery and good communication.
I was sent a link to buy then from the physiotherapist at my gp practice who told me they would ease my symptoms. The insoles were extremely expensive and not effective at all. Waste of money.

17 April 2025
Rated 5 out of 5 stars

Really Good Service

Fantastic service, excellent communication, parcel well packaged, and arrived on time.. Sent with a sweet gesture of two pieces of Kendal mint cakes ☺️👍.

19 February 2025
Rated 5 out of 5 stars

Excellent customer care

The Sidas representative who dealt with me sounded genuinely interested in the reasons for my call and his response to my specific need far exceeded expectations. A great example of customer care excellence. Thank you so much.

28 January 2025

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