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Side Kicks 

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Shoe shop
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See what reviewers are saying

Rated 5 out of 5 stars

Best quality trainers but unfortunately wss tight on me. Extraordinary costumer care as I have ordered two times and size doesn't fit to me, they provided me the refund beyond their policy and didn't... See more

Rated 5 out of 5 stars

While one needs patience with a longer delivery period due to their business model/ authentication process, 3 weeks were more than worth the wait! Great selection online too as I couldn't get this tra... See more

Rated 5 out of 5 stars

I contacted them on Monday, asking when the item will be ready to be shipped and i changed my address last minute. Samantha helped me change the address and also managed to expedite my order and it ar... See more

Rated 1 out of 5 stars

I placed 2 separate orders for 2 different pairs of trainers and both orders were cancelled. I was told this was due to the supplier not having the product. Why advertise on your website if you are un... See more

Company replied

Company details

  1. Shoe shop
  2. Collectibles Shop
  3. Online marketplace
  4. Sportswear Shop
  5. Streetwear store

Written by the company

A global marketplace for authenticated sneakers, streetwear and collectibles. Every item is verified with secure NFC tags and backed by a fair returns policy. Shop online 24/7 with fast worldwide shipping and same-day dispatch on ready-to-ship items. With a presence both online and at their physical store in Bristol, Side Kicks caters to collectors seeking unique finds.

Contact info

Breach of guidelines

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Rated 1 out of 5 stars

£119 on a pair of shoes to arrive broken and no help with customer service

Ordered a pair of shoes £119 for them to arrive broken.
I thought it was really unprofessional for a business not to check their shoes before sending. The whole inside soul of the shoe had completely unstuck on one of the shoes.
I tried contacting the company 3 times in 6 days to hear no response. 2 of the times they even asked me for my email on the online help service and said they would contact me as nobody was available at that moment which again I heard nothing.
Very poor customer service sucks
To make it even worse to return the shoes, it would cost me £7 delivery.

7 February 2026
Unprompted review
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Reply from Side Kicks

Hi there - we are truly, truly sorry reading this. Spending £119 on a pair of shoes and having them arrive with a fault is incredibly upsetting, and we completely understand why you’d feel let down.

What makes it worse is feeling like you had to chase us and didn’t get the help you needed. You should never feel ignored after reaching out, and we’re very sorry for the frustration and disappointment that’s caused.

Even though Side Kicks works as a marketplace, this is still our responsibility to help fix for you and we want to turn this around. Please email help@sidekicks.co.uk with your order number and photos of the damage and our team will personally make sure this is handled as quickly as possible. We will also ensure you are not left out of pocket for any return costs.

Thank you for taking the time to share your experience with us. We’re genuinely sorry again and would really appreciate the chance to put this right.

Best regards,
Team SK

Rated 1 out of 5 stars

Used them out of necessity

Used them out of necessity, but cannot award price scalpers anything more than 1 out of 5. Sorry. Just don’t like the practice at all.

13 November 2025
Side Kicks logo

Reply from Side Kicks

Hi Neil - thank you for at least giving us a try, we genuinely appreciate your order.

We’re sorry we couldn’t win you over this time. Side Kicks operates as a marketplace and prices are set by different suppliers based on availability and demand, which can sometimes vary.

If you ever need any assistance in the future, please feel free to email help@sidekicks.co.uk and we’d be more than happy to help.

Best regards,
Team SK

Rated 1 out of 5 stars

ordered trainers from this website on…

ordered trainers from this website on two separate occasions. Both times the items were shown as in stock, and there was absolutely no indication of any availability issues. The following day, I received an email saying they were unable to fulfil my order and that I would be refunded — with no proper explanation.

Taking payment and only then informing customers that you can’t supply the goods is unacceptable. It happened twice, which suggests serious issues with stock control or transparency.

To make matters worse, the phone number listed on the website does not connect, so there is no way to speak to anyone directly.

Very poor experience. I would strongly advise others to think twice before orde

10 February 2026
Unprompted review
Side Kicks logo

Reply from Side Kicks

Hi Elaine - we’re really sorry to hear about your experience, we understand how frustrating that must be.

Side Kicks operates as a marketplace and in rare cases a supplier’s stock availability can change after an order is placed, which can lead to cancellations and refunds. That said, we completely appreciate how disappointing this is, especially having it happen more than once.

Please email help@sidekicks.co.uk with your order details and we’ll be happy to arrange some store credit as an apology for the inconvenience.

Thank you for your feedback, sorry we couldn't serve you this time round. We hope to get the chance to win you back in the future.

Best Regards,
Team SK

Rated 2 out of 5 stars

I have had a disappointing experience…

I have had a disappointing experience with Sidekicks this time,I was told on Wednesday 4th February that my trainers had been authenticated and were waiting on a courier to pick up,there had been a delay all this time! To then receive a email to say they hadn't been authenticated at all as they failed the authentication!! I am extremely frustrated,I feel I can't trust this company again!!

7 February 2026
Unprompted review
Side Kicks logo

Reply from Side Kicks

Hi there - we’re really sorry for the confusion and the frustration this caused.

After reviewing this, it looks like a member of our customer support team accidentally mixed your order up with another order for the same shoe in a different size and shared the wrong authentication update before realising the mistake. We completely understand how this would affect your trust and we apologise for that.

We can see that store credit has been added to your account as a gesture of apology for the inconvenience. If there’s anything further we can help with, please feel free to email help@sidekicks.co.uk and we’ll be happy to assist.

Thank you for your feedback.

Best regards,
Team SK

Rated 1 out of 5 stars

Not all stock coming from uk- shipping tax added

Easy to order, but did not enjoy the import tax of over £140- a surprise when ordered for delivery in the uk on a uk website… no response to my email querying this as there was no info to advise that this was a purchase outwith the uk. Very disappointing. A very unwelcome surprise on top of an expensive purchase.

3 February 2026
Unprompted review
Side Kicks logo

Reply from Side Kicks

Hi Pauline - we’re really sorry for the surprise import charge, that definitely shouldn’t have happened.

Please do not pay the import fee. Instead, email help@sidekicks.co.uk with your order number and we’ll get this cleared for you so no import charges apply.

Side Kicks operates as a marketplace so stock can be dispatched from outside the UK, but we’ll make sure this is sorted for you directly.

Thank you for bringing this to our attention.

Kind Regards,
Team SK

Rated 1 out of 5 stars

Be careful - communication shocking and pay to return

Ordered a pair of Onitsuka's for my partner - ordered on the 7th Jan and didn't arrive till the 17th Jan - had to chase twice for updates. Then unfortunately when they arrived they where too small so had to return (did ask if I could exchange for the next size up but got no response). Return was approved and sent using their nominated courier service DPD local - as of todays date the package is apparently with DPD at their warehouse. I cannot chase or get an update as the courier was booked by Sidekicks - two emails later and using their on-line chat (was on it for over 3 hours and no response) absolutely no response from them after another 10 days. Also note apparently they take 20% for the hassle of returning an item back to them but at this time I have not had one penny returned. If they bother to respond I will update

Edit 1 - as you can see they have responded to this and sent an email saying they would look into it. They have all my details and alas still waiting on any form of update

3 February 2026
Unprompted review
Side Kicks logo

Reply from Side Kicks

Hi there - we’re really sorry to hear about your experience and the delays you’ve faced, that’s understandably frustrating.

Side Kicks operates as a marketplace, so returns and exchanges are handled through partner suppliers and couriers, which can sometimes lead to slower updates than expected. Just to be clarify our return handling fee is 10%, not 20%. We’re sorry if that wasn’t clear.

Please email help@sidekicks.co.uk with your order and return details and we’ll arrange some store credit as an apology for the inconvenience and help get this resolved for you!

Kind Regards,
Team SK

Rated 3 out of 5 stars

Canx my order for Hoka trainers and…

Canx my order for Hoka trainers and didn’t let me know why or that my order had been canx. Trainers showing in stock at higher price.

Amended review as seller since reached out to explain they’d been let down by their supplier.

1 February 2026
Unprompted review
Side Kicks logo

Reply from Side Kicks

Hi Willy - we’re really sorry for the confusion here.

Side Kicks is a marketplace, so when an order is placed it’s allocated to a supplier. In rare cases if that supplier can’t ship in time, the order can be cancelled and the next available supplier’s listing may still appear at a different price.

If you’d like us to arrange some store credit as an apology for the inconvenience, please email help@sidekicks.co.uk with your order details and we’ll sort that for you!

Kind Regards,
Team SK

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