sidney jackson and son ltd Reviews 

106
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

If you want a friendly reliable garage to do things for your car, look no further. I recently had to deal with a failed attempt of some masked ndividuals trying to steal my car. They broke the... See more

Rated 5 out of 5 stars

I was really struggling to find somewhere that could carry out an MOT for our motorhome, but I was recommended Sydney Jacksons in Prestbury—and I’m so glad I was. Although they were unable to fit t... See more

Rated 5 out of 5 stars

High praise for Liam, Simon and driver Rob for looking after us when we purchased a one-year-old plug-in Kuga. Liam was always professional and courteous. this is a well established family firm with s... See more

Company replied

Rated 5 out of 5 stars

In a word - Amazing! Liam, Nick and the team are fantastic and made the whole process of my new purchase absolutely flawless. Communication was great, nothing was too much bother and they’re... See more

Company replied

Company details

  1. Mechanic
  2. also in
  3. Car dealer
  4. Used car dealer
  5. Vehicle repair shop

Written by the company

Welcome to Sidney Jackson & Son Ltd — a family run business. With over 50 years as a Ford Retail Dealer, we have the experience and expertise to deliver the very best in new and used car sales, servicing, repairs and parts. Sidney Jackson & Son Ltd was established in Butley, near Macclesfield, in 1920, initially selling tractors to the local farming community and later adding a coach service and garage repairs. In 1955, we were appointed a Ford Retail Dealership, an appointment which we are proud to still hold. With over 50 years in the post, our current Dealer Principal, Jimmy Jackson, is the longest serving Dealer Principal in the country. He is looking to continue the family tradition by passing on the reins to his son Tim, who has worked in the business since leaving school and will become the third generation of the family to head the company. We are extremely proud of the relationship we have built up with our customers, many of whom are more like friends. As a result a large amount of our business comes from recommendation and repeat, often with several generations of families being customers. Hence our motto — Part of the family. The full range of new Ford cars is available along with a constantly changing range of used cars, and we have access to 1000s of nearly new Fords through the Ford Direct system — if you can’t see what you want in our listings, let us know and we will try to find it for you. Our service department has all the latest Ford diagnostic equipment and our mechanics are fully trained to Ford standards, which means that we are able to offer a superb after sales package, covering servicing, repairs, MOT testing, parts, accessories, batteries, tyres and exhausts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth service and MOT

I have been using Sydney Jackson for years and their excellent service gets even better. Not having a handy person to help drop the car at the garage for its service and MOT, it was collected and returned from home. Perfect service thank you.

23 August 2023
Unprompted review
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Reply from sidney jackson and son ltd

WOW! Thank you for your lovely review! Apologies for our late reply!

Rated 4 out of 5 stars

professional friendly trustworthy…

professional friendly trustworthy service

28 June 2023
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your review and for your lovley words, if i can do anything to make your experience 5* please do not hesitate to contact me Thank you Liam

Rated 5 out of 5 stars

The best team! Restored my faith!

After 3 really bad (and dangerous cars) from second hand dealers, i was so scared about buying another car. But Nick and the rest of the team at Sidney Jackson’s finally restored my faith in good car salesman. They went above and beyond on my the car I chose to buy. Even allowing me taking it for a weeks holiday then returning it for the MOT and Valet. Plus they picked up on a few things and got those fixed without charge also. I’m am so over the moon with this car! I just wish I’d gone to them sooner. I don’t think I will ever go anywhere else now!
Amazing team!

31 March 2023
Unprompted review
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Reply from sidney jackson and son ltd

WOW!!! Thank you so much for your lovely review and amazing 5*'s! I will show Nick your review! I hope you are enjoying your lovely car

Rated 5 out of 5 stars

Fantastic service today

Fantastic service today. Car was collected from my work, MOT done and car delivered back again within a couple of hours. 5*!

11 May 2023
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your lovely review and 5*'s :-) I will pass you comments on to the team. Thank you for supporting Sidney Jackson's

Rated 5 out of 5 stars

Had annual service and MOT excellent…

Had annual service and MOT excellent service from Tim. Team are always very friendly and leave your car in an excellent condition

10 May 2023
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your 5* lovely review! I will pass your comments on to the team

Rated 5 out of 5 stars

Amazing garage

I have dealt with Sydney Jackson’s for many years and recently helped my friend who has been stung with buying used cars recently and had lost all confidence in buying another one. I went with her as found a second hand Ford Focus on the website in her price range, we dealt with Nick in sales and all I can say is how easy and helpful he was to deal with. The garage has gone above and beyond all expectations and the car is fantastic. They even got it ready early so it could be used to go on holiday in. If you want an honest, reliable and trustworthy garage whether it’s for sales or servicing I cannot recommend them highly enough.
Thanks for everything and keep up the great customer service guys.

7 April 2023
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your lovely 5* review David, i will pass your comments onto the sales team. Thank you for supporting Sidney Jackson's We all hope that your friend enjoys many happy years with the new car

Rated 5 out of 5 stars

Excellent service from Tim

Visited garage this morning to get the coolant topped up. Very helpful service and very professional

19 December 2022
Unprompted review
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Reply from sidney jackson and son ltd

Thats great to hear! Thank you for your lovely review and 5*'s

Rated 5 out of 5 stars

Visited sydney jacksons today to…

Visited sydney jacksons today to collect my nissan they were very polite and did an excellent job of fitting the rear washer pump.

15 December 2022
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your lovely review and 5*, i will be sure to pass on to the team

Rated 5 out of 5 stars

Super company

Super company - first visit and car great. Helpful and knowledgeable staff would recommend to anybody.

23 November 2022
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your lovely review and 5*

Rated 5 out of 5 stars

Exceeded expectations!

From the point of booking, to a couple of calls I had to make regarding some warning lights and then actual service, every contact with this company has exceeded my expectations.
Knowledgable, friendly and accommodating.
Was recommended this garage for my Ford Puma service and they really were superb. Very pleased with the whole experience of using them
I highly recommend!
thank you

4 November 2022
Unprompted review
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Reply from sidney jackson and son ltd

WOW! Thank you so very much for your lovley review and 5*

Rated 5 out of 5 stars

Excellent service

Such kind people who went above and beyond to mend my aunties car as quickly as possible knowing she was vulnerable and lived alone. Thank you for being so amazing

21 October 2022
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your 5* review

Rated 1 out of 5 stars

Where do I start absolutely terrible…

Where do I start absolutely terrible service. We went to Sidney Jackson to order a brand new car for my wife, as they had excellent reviews and were a small garage. We test drove a car and put down a deposit on a top spec Puma. We asked about part exchange on my wife’s car as some garages were guaranteeing future part exchange values. They said don’t worry about that, the Puma will be six months on order we will see you right when it comes in. Fast forward six months, car is due so we go down for a part ex value. Sales manager starts his valuation with “ I personally don’t like this colour” and “we have never sold one in this colour” which to me straight away said they were going to low ball me on price. I told him I hope I am not going to get pi$$ed off with a low offer. At this he said the offer is £12k don’t swear at me and stormed off into the garage and locked the door. Eventually we managed to get in and I apologised for swearing. I showed him offers from We buy any car, Motorway, Cinch and Manaheim, the best of which was £2k better. He said they have not been able to meet these companies part exchanges values for over 18 months. He said certain colours are difficult to sell and pointed out a green Fiesta they had just sold to someone saying they would be reluctant to take that back on part exchange. (sorry fiesta owner). My wife was extremely upset as the sales manager kept saying he was within his legal right to cancel our order. Our old car is a low mileage, nearly 3 year old Ford Ecosport in lux yellow. Basically they did not want to part Exchange and preferred I sold the car myself. If they had been honest to start with I would not of placed the order with them. I would rather lose £2k with a garage I can trust than with Sidney Jackson, so my wife later cancelled her order. Moral of story buyer beware or in this case part-exchanger beware.

Footnote: obviously you can read the garages response. I will say the car we were purchasing was not discounted more by this garage than any other. I stand by my review. Make your own mind up.

1 October 2022
Unprompted review
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Reply from sidney jackson and son ltd

Hi Mr Peach. Thank you for highlighting your experience to us, we are aware of your experience as reported to us by our sales manager. As you know and detailed above any kind of swearing at anyone who is doing their job is not acceptable in our eyes. Our sales manager accepted your apology and tried to move on. As for our sales manager "locking" the door I must say that this is incorrect, after reviewing the cctv we note that he walked through our sliding door and closed behind himself. After you "Eventually" found our main entrance to the dealership - (which you entered through when you first arrived at the dealership) our sales manager explained to you that the websites you name above would be the best place for you to sell your car to and that we as a business would ensure that it was made as easy as possible he offered to arrange a taxi or for you to be collected by a member of staff from your home and brought to the dealership at no cost to yourself! This would ensure that you gained the best possible price for your part exchange while offering the same heavily discounted price for the car you purchased. When you visited the dealership to order your car off memory our sales executive recalls that we were the cheapest in the area and that we made it very clear that we would not guarantee a part exchange value due to the turbulent values of used cars over the last few months, and as per our standard procedures he should have explained the best places to dispose of your car if part exchanges values did not meet your expectations. Having discussed his comments regarding our right to cancel the order, this is correct on both sides of the agreement, he did say that you and ourselves have the right to cancel and that isn’t something we would do.
In response to your comment of “buyer beware or in this case part-exchanger beware”, this isn’t too clear to us, we offered a fair value for your part exchange (we confirmed this with other ford dealers too) we understand it didn’t meet your expectations…….. so we offered to honour the heavily discounted price of your new car……. While arranging to collect your from your home and bring you to the dealership to collect your new car on a day and time that best suited you all in all giving you the customer the best case scenario of getting a better price for your car and a cheap new car!
We as a business are very sorry that we were unable to deliver your new car, we have the passion and drive to ensure that each customer is given the best possible all round deal while receiving the best customer service. You can see by our other reviews that this is not the normal way our transactions go. We hope that you have managed to get the price for your car and that you have been able to locate the car of your dreams.
From all the staff at Sidney Jackson & Son Ltd, thank you for the opportunity and we wish you all the best for the future.
For reference, I am happy to re-forward an email sent to your wife the day you visited.
Edited: thank you for your update, if we were no cheaper thank any other garage why buy from us knowing we could not confirm your part exchange value?

Rated 5 out of 5 stars

Very satisfied customer

Rang Sidney Jackson’s after accidentally pouring water into brake fluid dispenser! John was kind and sympathetic and the brake fluid was changed within hours thanks to him and the efficient technician- what service!

10 May 2022
Unprompted review
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Reply from sidney jackson and son ltd

Thank you for your loevly review! I am so happy that John and the team were able to fix the issue so quick! Thank you for supporting a local family owned dealership

Rated 5 out of 5 stars

Needed car looking at urgently and John…

Needed car looking at urgently and John Dwyer fitted me in at relatively short notice. They even provided me with a lift home. Car was sorted within hours and even cleaned Excellent customer service.

17 March 2022
Unprompted review
sidney jackson and son ltd logo

Reply from sidney jackson and son ltd

Thank you for your 5* review! Great to hear that John and the team looked after you :-) Thank you for supporting a local family owned dealership

Rated 5 out of 5 stars

Thank you

Thank you guys. Had brought a Ford Focus not from Sidney jackson which had a know issue with engine.
Tim and the team at Sidney jackson were amazing there kept me informed all the way with the replacement of a new engine which Ford covered.
The workmanship and the customer service is some of the best have come across. Amazing job guys and thank you again deffo would recommend these guys.

29 January 2022
Unprompted review
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Reply from sidney jackson and son ltd

Amazing to hear your lovely review of our family owned dealershp! I will be sure to pass your comments on to Tim and the team. We hope that you are enoying your car

Rated 5 out of 5 stars

Brilliant

Simon and the team have been brilliant throughout the process of buying my first car, the car was immaculate throughout when I came to collect and the aftercare has been exceptional. A big thanks to the team at Sidney Jackson!

17 January 2022
Unprompted review
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Reply from sidney jackson and son ltd

Wow! Thank you for your lovely 5* review! I will be certain to pass your details onto Simon and the team. We hope that you are enjoying your lovely car

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