Silencer Central Reviews 27,459

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the entire process smooth and efficient. The service is frequently highlighted as excellent, with many people appreciating how the company handles all the complexities, making the experience hassle-free. Consumers are particularly impressed with the quality of the products and the exceptional customer service, noting the ease of the user experience and the streamlined process. However, some customers also noted issues with communication and product quality, describing their experience as unprofessional. A few people were dissatisfied with the customer service, mentioning difficulties in getting clear information and feeling misled about process timelines.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and efficiency of the staff. Many... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the quality and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness, helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the process as easy,... See more

Based on these reviews

Rated 5 out of 5 stars

the people at silencer central were very helpful they even called me to let me know i still needed one thing i forgot to do. advised the best way was a trust and it would be a couple of weeks longer.... See more

Company replied

Rated 5 out of 5 stars

This is my second suppressor with SC, the SC process has significantly improved in the last year. Order day was approx 30 minutes total, all forms etc filled out (made easier because everything was on... See more

Company replied

Rated 5 out of 5 stars

SC’s service is off the charts, especially when you think about how many places have ZERO customer service anymore. The process was easy, and it’s even more impressive when you start looking into doi... See more

Company replied

Rated 5 out of 5 stars

Overall experience was great, all the hassle aspects are handled by them. Professional and efficient. Obviously they know the whole process inside and out. Gets steps done very quickly. The Tax St... See more

Company replied


Company details

  1. Hunting Shop

Written by the company

Since 2005, Silencer Central makes it simple to own a silencer. We do all the work for you. It really is as easy as 1-2-3! Select your silencer, we manage the paperwork, and ship directly to your front door once approved. Our experts will help find the right silencer for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Extremely satisified

Very friendly people that are always quick to answer any questions I have. I am very pleased and will be buying from them again!

20 January 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Great news! Thank you for the review--and for your business!

Rated 5 out of 5 stars

As always

As always, Silencer Central came through without any issues. Delivered to my door within 10 days.

15 January 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Talk about silence delivered. Love it. Thanks for your business and the review!

Rated 5 out of 5 stars

They are great to work with

They are great to work with. I did most of my process through their website. I did talk to one representative, and she was very helpful. Great experience.

5 January 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

So happy to hear you had a great experience! We like working with you, too!

Rated 5 out of 5 stars

Silencer Central was great to work…

Silencer Central was great to work with. They handled everything. It was so easy I wish I had done it sooner.
Thank you Silencer Central.

8 January 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Buy early, buy often! 😉 Thanks for your business, and the review!

Rated 5 out of 5 stars

Switching to Silencer Central for future suppressors

Prior to this suppressor acquisition, all of my previous 6 suppressors were acquired from the Silencer Shop.

Pros:
Streamlined and easy to follow submission process
No hour plus trips to a local class 3 FFL
No waiting in line to complete the paperwork
Easy to find and purchase what I wanted
Following the submission progress plus emails/messages made the process a breeze and beat the end of the year deadline before the AFT shutdown
Required less of my time
Cons:
Slower overall submission process
Requires more diligence to ensure the submission process completes in a timely manner
Delivery is slower

Overall am I pleased with Silencer Central? yes
Will I buy from Silencer Central again? yes
Why? I prefer no multiple trips to an FFL and am fine trading off the delays doing the submission online plus the resulting shipping delay vs wasting time in traffic and waiting in line to complete the certification.

8 December 2025
Unprompted review
Silencer Central logo

Reply from Silencer Central

We are thrilled to hear you're switching to us! Thanks for highlighting our streamlined process and convenience benefits.

Rated 5 out of 5 stars

Product still on the way but all…

Product still on the way but all communications have been great, tried my sons suppressor from from you and just had to get another thanks

7 January 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Awesome! Thanks, Eric!

Rated 1 out of 5 stars

Refund policy

Refund policy is an actual scam. Basically stole $200 from me. Will never do business with them again!

1 January 2026
Unprompted review
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Reply from Silencer Central

We're sorry to hear you feel this way. We are very transparent about our policies--including requiring customers read and sign them, which you did. Additionally, for customers like you who receive a Denial - Return Without Action, you essentially get this processing fee back upon re-order once you obtain a UPIN. We apologize for the frustration regardless and are here if you need us!

Rated 5 out of 5 stars

Team was in constant communication!

Team was in constant communication!! Very knowledgeable. Had my trust approved in 4 days !! Thank you SC..you all know what you doing.

19 December 2025
Unprompted review
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Reply from Silencer Central

You're so welcome, Jon! Thank YOU for your patronage!

Rated 3 out of 5 stars

Shipping and fake emails

They are very good in everything except shipping they will send text and email saying it’s headed to your state then maybe 5 to 6 days later you will get email saying shipping label has been made waiting to ship and if lucky : to 4 days later it might head toward your state other then that there great to work with

6 January 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

Hi Jon, I'm sorry to hear our shipping communication is confusing. We genuinely appreciate the honest feedback and are working to improve our shipping experience. For clarification, as stated in these communications, we ship in two legs: first from our warehouse to our licensed location in your state and then from our licensed location to your front door. The first communication you receive does not include tracking information, as the location is not public. As soon as it's processed there, however, you will receive another communication with tracking. You can also reach out to us at any time for real-time updates.

Rated 5 out of 5 stars

Suppressor Purchase

They made it so easy to purchase a suppresser thru their company . I am so bad with using a computer but they made all steps easy and if you had any problems or questions they were right there to help. Look forward to dealing with Silencer Central in the near future. 5 stars!!

13 December 2025
Unprompted review
Silencer Central logo

Reply from Silencer Central

Thank you! We're looking forward to working with you again, too!

Rated 5 out of 5 stars

They made it easy peasy

They made it easy peasy, great customer service and support staff, great products and great service, friendly and helpful staff 👍👍😎

6 January 2026
Unprompted review
Silencer Central logo

Reply from Silencer Central

We truly do have the best team :) Thank you for the review and for your business!

Rated 1 out of 5 stars

Silencer Central (Sioux Falls

Silencer Central (Sioux Falls, SD 57104) is run by liars and thieves, and the forms you are required to fill out, which lack adequate space for info and are vague and misleading, allows the Feds to reject your application for the most trivial of reasons, like a minor clerical error. Also, you can't find out one thing about the process until you give them your money, and by the time you realize that doing business with them was a mistake, it's too late!...
A mistake because, even if you cancel your order immediately, they are going to keep $200, or 25% of your money, which ever is greater... In my case, they are going to keep over $400 of my money, for doing NOTHING, admitting it might take up to 40 DAYS to get my money back, and probably in check form... NOT back to my card!... And that's their con game... They make lots of money whether your application is processed, or not... So, they could care less about any of it, most likely preferring that the contrived and misleading application is rejected, leaving them free to move on and steal from the next naive and well intended customer... Silencer Shop out of Texas is the exact same way, using your money to keep their business afloat, while doing absolutely nothing to earn it!... Finally, they won't use your FFL, which leads me to believe government kick-backs are involved...You've been warned!...

28 December 2025
Unprompted review
Silencer Central logo

Reply from Silencer Central

Hello. We're sorry to hear about your experience. We think there's been a misunderstanding and would love to speak with you but can't identify your account. Can you please respond to the TrustPilot request so we can reach out?

Rated 5 out of 5 stars

Silencer #4

This is my 4th silencer from Silencer Central, and the process has never been smoother. Everything was simple and straightforward, and it’s clear they’ve made the experience faster and more efficient since my last purchase.

Questions were answered quickly and clearly, making the whole thing stress‑free. I filled out the forms as directed, and every team member I dealt with was knowledgeable, professional, and courteous.

I highly recommend Silencer Central and will definitely be buying from them again.

15 December 2025
Unprompted review
Silencer Central logo

Reply from Silencer Central

Thank you for the recommendation! We appreciate you!

Rated 5 out of 5 stars

Silencer Central takes the guesswork…

Silencer Central takes the guesswork out of the process. Easy steps to follow. Communication was prompt and thorough. Definitely will be using them again.

22 December 2025
Unprompted review
Silencer Central logo

Reply from Silencer Central

We love to hear it - thanks so much for the review!

Rated 5 out of 5 stars

They made it as easy to complete the…

They made it as easy to complete the purchase. The staff was always available and helped every step of the way. It was one of the easiest purchases ever.

17 December 2025
Unprompted review
Silencer Central logo

Reply from Silencer Central

We're so glad we made it easy for you! Thanks for your business!

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