Silicone Lovers Reviews 1,062

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as perfect, brilliant, and highly realistic, exceeding expectations. The staff and customer service team are frequently highlighted for their dedication, patience, and helpfulness, providing excellent communication and support throughout the entire process, from initial inquiries to post-purchase assistance. Many people appreciate the personalized approach and quick responses, making them feel valued and informed every step of the way. However, some customers also noted issues with product defects upon arrival, such as massive flaws in the hand, deep indentations, or damaged parts due to poor packaging. A few other people also felt that customer service could be slow to respond or unhelpful, with some experiencing difficulties with orders not being shipped or receiving products that did not match their expectations regarding customization or features.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, helpfulness, and rapid... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do I begin? Great customer service, great communication skills, great advice and a great experience. This was my first time buying a doll. They made me feel comfortable and valued as a person an... See more

Rated 5 out of 5 stars

I can't express how amazing the entire team is. They help you from start to finish. If they can do it, they will. I'm a 48-year-old disabled veteran, and I've never received better customer service an... See more

Rated 5 out of 5 stars

Silicone Lovers is great! Always happy with every purchase, sometimes these dolls can take awhile to deliver because the factory is busy, but they are there every step of the way, always in contac... See more

Rated 5 out of 5 stars

I’ve done business with SL twice so far, and everything has gone smoothly, all dolls arrived as expected. They did excellent jobs connecting me with manufacturers and helped with what I need. I’d reco... See more


Company details

  1. #6 of 19 best companies in Sex toy store
  2. #2 of 9 best companies in Adult entertainment store

About Silicone Lovers

Written by the company

Silicone Lovers is your source of premium quality, authentic sex dolls from top brands like Zelex, Starpery WM Doll, Irontech and more. Our commitment to high quality products and excellent customer service makes us the number #1 choice for customers across the USA, EU, and UK.

Experience peace of mind when shopping with us and feel confident in your choice by exploring our user-friendly website, where every doll is fully customizable to meet your fantasies, personal preferences and desires.

At our core, we are a small team fuelled by a passion for spreading happiness and satisfaction. Whether you're seeking companionship, feeling a bit naughty, exploring new passions, or simply just curious; we’re here to support you on your journey with premium products, amazing aftercare, and customer service tailored to your needs. Think of us as your personal concierge of the sex doll world, we’ll bend over backwards for you now, so you can bend your doll over later, stress free. 😉

Award Winning Vendor 🏆

Written by the company

Back in 2018, a small group of friends and family embarked on a mission: to combine exceptional customer service, premium quality products, and the most user-friendly website imaginable. The result? Silicone Lovers, your award-winning sex doll sanctuary, catering to everyone from beginners to OGs, the faint-hearted to creatives, the lonely to the curious, basically, all walks of life. Why choose us? Because life's too short for second best! We're committed to providing a headache-free, smooth sailing experience. Let us take your worries away and deliver your baby like no other, with zero fuss, zero stress, and all fun! Remember, the awards don't win themselves; so put us to work and trust us to do what we do best. We don’t just sell sex dolls; we're spreading the love, one doll at a time.

Verified Vendor on The Doll Forum

The Doll Forum is a vibrant public platform with over 90,000 users, including enthusiasts, manufacturers, and vendors. We're proud to be one of the few vendors officially vetted, verified and listed by The Doll Forum management. This means our commitment to quality and service is openly reviewed by users—good, bad, or ugly, it's all out there for transparency.

Just like Trustpilot reviews, this open feedback showcases our dedication to high-quality service and products. We exclusively sell 100% authentic sex dolls from the world’s top manufacturers and back every sale with a full money-back guarantee. With us, quality and satisfaction aren’t just promised, they're guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Awesome company

This was a great and informative experience. Silicone Lovers is an awesome company. Not only a great product but customer service is top notch and respond in a reasonable time frame. And they also do a follow up to make sure everything was right with your purchase. Will definitely buy from them in the future.

15 December 2025
Rated 5 out of 5 stars

5 Stars!

Where do I begin? Great customer service, great communication skills, great advice and a great experience. This was my first time buying a doll. They made me feel comfortable and valued as a person and customer. A dedicated team who helped me make the perfect choice. They remained patient and helpful during the entire process. Emma, Nick, Saray, Len, Louie, Aiden and Danny.. thank you for your dedication, patience and hard work.

15 December 2025
Rated 5 out of 5 stars

silicone lovers 10 out of 10

silicone lovers 10 out of 10 , customer service toot,
communication toot. iron tech celine toot,
toot the whole experience . celine arrived within the estimated delivery time toot,.
go straight to sl to find your dream partner, they have the most extensive awesome range of dolls , i found mine , and when my wallet puts some weight on i will be ordering again from silicone lovers.

12 December 2025
Unprompted review
Rated 4 out of 5 stars

Awesome company

Awesome company, great stock. I gave them 4 stars because they run a large scaled vendor for the dolls but small customer service team. Now if they expand customer service team for quick answers/troubleshooting, it would be a 5/5! Otherwise, even with a small team and taking some days before they answer, their customer service is pretty darn good!

8 December 2025
Rated 5 out of 5 stars

First Time Buyer Experience

This is my first time buying from SiliconeLovers and it was a good choice. Every question was answered in a timely and professional manner. I haven't had any problems and I will be purchasing from them next year.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Given how many scammers are out there…

Given how many scammers are out there in this field, was a bit skeptical at first, but it turned out this is a trustworthy vendor! Great customer service, they were very responsive and answered every question I had. The delivery was relatively fast. Will look forward to buy from the again.

4 December 2025
Rated 5 out of 5 stars

Fantastic

Fantastic, the robotic upgrades are well worth the price, the customer service 100% with prompt replies to each enquiry, thanks guys.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

T.W. SiliconeLovers Has Been Good to Me So Far, and Still Is

Over the course of three separate purchase experiences, SiliconeLovers has presented consistent and reliable customer service.

SiliconeLovers frequently update their catalogue, provide deals throughout the year, and leave the lines of communication open via email support services; there hasn't been a question that could not be answered or information that could not be found through there information section on the site.

Additionally, the product purchasing is simple and quick; I can place an order, checkout within a few minutes, and can leave additional notes in the event specific instructions need to be submitted.

I like the streamlined process of order, order confirmation, order confirmation follow-up, pre arrival expectations and instructions, arrival confirmation and follow-up, and review request. That's what makes it reliable. There are little to no surprises.

Every product I've received so far came well packaged and virtually flawless during the unboxing process; SiliconeLovers is very honest and open about shipping and customs inspections playing a part in any issues with your product upon their arrival to you, and leave the lines of communication open to address issues if something isn't quite right.

When there is an issue, the SiliconeLovers support services does not take long to respond to your request for information and responds with empathetic professionalism and willing to learn from each experience by asking for areas where the company can improve.

Honestly, I personally haven't had many a negative experiences that I can see presenting themselves as a huge blind spot. I like the company as is.

I have purchased three products, so far, and have been satisfied with the experience every time. I recommend this company for any amateur, novice, and veteran customer looking to explore the expansive world of intimate products and pleasure aids.

29 October 2025
Rated 5 out of 5 stars

Brilliant and helpful

They communicated clearly at every step of the process and helped work out some questions I had with the factory. All businesses should strive to be this helpful

29 October 2025

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