Silicone Lovers Reviews 1,062

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as perfect, brilliant, and highly realistic, exceeding expectations. The staff and customer service team are frequently highlighted for their dedication, patience, and helpfulness, providing excellent communication and support throughout the entire process, from initial inquiries to post-purchase assistance. Many people appreciate the personalized approach and quick responses, making them feel valued and informed every step of the way. However, some customers also noted issues with product defects upon arrival, such as massive flaws in the hand, deep indentations, or damaged parts due to poor packaging. A few other people also felt that customer service could be slow to respond or unhelpful, with some experiencing difficulties with orders not being shipped or receiving products that did not match their expectations regarding customization or features.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, helpfulness, and rapid... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do I begin? Great customer service, great communication skills, great advice and a great experience. This was my first time buying a doll. They made me feel comfortable and valued as a person an... See more

Rated 5 out of 5 stars

I can't express how amazing the entire team is. They help you from start to finish. If they can do it, they will. I'm a 48-year-old disabled veteran, and I've never received better customer service an... See more

Rated 5 out of 5 stars

Silicone Lovers is great! Always happy with every purchase, sometimes these dolls can take awhile to deliver because the factory is busy, but they are there every step of the way, always in contac... See more

Rated 5 out of 5 stars

I’ve done business with SL twice so far, and everything has gone smoothly, all dolls arrived as expected. They did excellent jobs connecting me with manufacturers and helped with what I need. I’d reco... See more


Company details

  1. #6 of 19 best companies in Sex toy store
  2. #2 of 9 best companies in Adult entertainment store

About Silicone Lovers

Written by the company

Silicone Lovers is your source of premium quality, authentic sex dolls from top brands like Zelex, Starpery WM Doll, Irontech and more. Our commitment to high quality products and excellent customer service makes us the number #1 choice for customers across the USA, EU, and UK.

Experience peace of mind when shopping with us and feel confident in your choice by exploring our user-friendly website, where every doll is fully customizable to meet your fantasies, personal preferences and desires.

At our core, we are a small team fuelled by a passion for spreading happiness and satisfaction. Whether you're seeking companionship, feeling a bit naughty, exploring new passions, or simply just curious; we’re here to support you on your journey with premium products, amazing aftercare, and customer service tailored to your needs. Think of us as your personal concierge of the sex doll world, we’ll bend over backwards for you now, so you can bend your doll over later, stress free. 😉

Award Winning Vendor 🏆

Written by the company

Back in 2018, a small group of friends and family embarked on a mission: to combine exceptional customer service, premium quality products, and the most user-friendly website imaginable. The result? Silicone Lovers, your award-winning sex doll sanctuary, catering to everyone from beginners to OGs, the faint-hearted to creatives, the lonely to the curious, basically, all walks of life. Why choose us? Because life's too short for second best! We're committed to providing a headache-free, smooth sailing experience. Let us take your worries away and deliver your baby like no other, with zero fuss, zero stress, and all fun! Remember, the awards don't win themselves; so put us to work and trust us to do what we do best. We don’t just sell sex dolls; we're spreading the love, one doll at a time.

Verified Vendor on The Doll Forum

The Doll Forum is a vibrant public platform with over 90,000 users, including enthusiasts, manufacturers, and vendors. We're proud to be one of the few vendors officially vetted, verified and listed by The Doll Forum management. This means our commitment to quality and service is openly reviewed by users—good, bad, or ugly, it's all out there for transparency.

Just like Trustpilot reviews, this open feedback showcases our dedication to high-quality service and products. We exclusively sell 100% authentic sex dolls from the world’s top manufacturers and back every sale with a full money-back guarantee. With us, quality and satisfaction aren’t just promised, they're guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Better than the pics

I'd heard people talking about how real sex dolls are now adays,so I looked them up got SL made my order they were very helpfull,prompt responses,no non sense hassle free trans action. Like they say it takes awhile to get her but it's worth the wait(7wks from time of order till it got to me.She's better looking up close thain in the pics.She looks real ,feels real inside and out. Completely satisfied with the experience and will definitely make another order. Would highly recommend SL to anyone looking for a hi quality doll.

16 September 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Thanks so much, Burnt — we love your review (and your username 😎)! We’re thrilled to hear your experience was smooth from start to finish and that she’s even better in person — that’s always the best kind of feedback.

We know the wait can feel long, but as you said, it’s totally worth it once she arrives. Thanks for your patience and for recommending us — we really appreciate it, and we’ll be ready whenever you are for round two! ❤️

Rated 3 out of 5 stars

Expect a very long wait!

My order took way-way longer than their estimate. Over five months instead or three. I had to keep chasing them up with my order and often waited a week or so to get a response. I also kept checking everyday with the courier to see if it had arrived in the country to get an idea of the arrival date. No updates direct from silicone lovers with regards to this delivery. However, the doll arrived and can highly recommend Starpery dolls. Exceptional realism and very well made. Extremely well packaged. And UPS were fine with the delivery. I think Silicone Lovers do need to up their game however!

27 February 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Hey Karlos,

Thank you so much for sharing your feedback — and we’re very glad to hear that your Starpery doll arrived safely and that you’re impressed with the quality and realism!

We’re truly sorry that production took longer than expected in this case. Unfortunately, we don’t have control over the manufacturing timelines, and when our suppliers (like Starpery) are experiencing high demand, it can take a bit longer than usual to get updates from them. We completely understand how frustrating that can be and genuinely appreciate your patience throughout the process.

Every customer automatically receives delivery updates via email through our Parcel Panel tracking system, which is synced directly to UPS and our other carriers. If you didn’t receive these, please do let us know so we can double-check everything is working correctly for you.

If you decide to work with us again in the future, our friendly team will be happy to give you a realistic, up-to-date production timeframe and recommend which factory is currently the quickest — or help you choose from our ready-made stock for faster delivery.

Thank you again for your honest feedback and for choosing Silicone Lovers ❤️

Rated 1 out of 5 stars

Bad quality and bad service attitude

My order number is 18815.
I spent 2000 dollars on a full silicone doll and I received a product with defects. One of the arm joints was way too loose that the arm couldn’t even hold its place, the other arm was too tight. In order to fix it, I would have to cut open the doll. I am not going to take that risk.

I contacted the customer service and they just told me to file a report. I saw some really inappropriate questions in that report. Some questions even asked me whose responsibility I thought it should be. How would I know? I am just a customer. All I knew was that I bought the doll from your site and it had defects.

I don’t suggest anyone to buy from this site. They don’t take their customers seriously

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Silicone Lovers did a great job. They had great options, everything went smoothly on the site. They provided pictures of the finished product for approval. They quickly answered all my extra questions. They were also very patient with the follow up questions that I had. It was a great experience and I definitely recommend them.

25 August 2025
Rated 4 out of 5 stars

Resolve

Update. The first doll was not workable. With lot of feedback and working together, the problem was solved. A new doll came last Tuesday, great shape, great color tone and easy to work with and posture. Thank you for working with us during the time of a crisis

28 August 2025
Silicone Lovers logo

Reply from Silicone Lovers

Hi John,

As this issue was resolved in your favour with a replacement body, we'd appreciate it if you could update your review to reflect that.

Many thanks! SL ❤️

Rated 5 out of 5 stars

That company is excellent

That company is excellent. They have such a nice way to check on you and stay in touch all during the process so you don't get lost in longing and they took care of shipping and duty entirely. What more to say?

15 August 2025
Rated 5 out of 5 stars

There products are excellent quality I…

There products are excellent quality I choose one of there chubby bbw sex dolls and had loads of hassle with UPS who they use to deliver the dolls. So I choose to collect her instead it cost £50 in taxi fares to collect paige mu sex doll from UPS in Eccles Salford but Silicone Lovers refunded the cost and give me a £100 gift card as an apology for the hassle I had with UPS. Overall I can't fault Silicone Lovers customer service and there products they are a genuine company not a scam and make superb quality sex dolls at cheap prices. Just don't let them use UPS to deliver your doll.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

I would like to start by thinking all…

I would like to start by thinking all the team at silicone Lovers for there great customer support and communication this is one of the most important things and why I have been buying my dolls only from this vender for a few years now my journey started in 2022 when I first found this vender site and have only used it since …my last doll which I have just got is the HR 163 BBW which only came in silicone I asked if it was possible to get it made in TEP and they made it realty for me thanks 🙏🏽 this year has been a little busy as I have added some more dolls to my collection and have had no issues thanks for being so helpful and understanding will keep buying and supporting this great site and please add more brands of dolls to your site I’ve seen some amazing dolls on other site but don’t trust to but from them peace out

8 August 2025
Rated 5 out of 5 stars

Highly recommended

Service was good. All questions answered in timely manner and thoroughly. Product as promised and delivery was flawless. Two suggestions: try to make product lighter. It is heavy. Also would suggest constructing toes same as fingers.

4 July 2025
Rated 5 out of 5 stars

Great

Great experiences thus far. This time I ordered a few wigs, and everything was packed securely and delivered on time. Thank you for the continued reliability and excellent service.

30 June 2025
Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful, especially when I had to modify my order. Everything came out great. I was confused when the flight case arrived without the wheels attached and there was some confusion as to how to attach them but I figured out that you just need to push the bolts through from the inside out. A heads up or instructions would have been nice regarding that. Overall thought, everything was great!

28 June 2025
Rated 5 out of 5 stars

Another 5-star experience - and another wacky delivery :)

My last girl from Silicone Lovers rocked up at 7am on a pallet in the back of a 30-ton truck. But who cares? It all just added to the fun because it was so 'out there' and unexpected. IT HAPPENED AGAIN !! It seems that the particular freight forwarder (Pallex) collecting container shipments from Felixstowe docks do the entire job rather than messing around transferring to UPS. She arrived with the usual mild STPE compression dents and one slightly flat bumcheek from the long sea voyage - but they'll pop right out with time and a little gentle heat. Hot tip = you know how frustrating it is when your tracking goes radio silent for a month whilst the ship's at sea? SL kindly listed the name of the container ship on their tracking - so check out the 'Vesselfinder' website to get a pinpoint GPS location of where she is. The voyage is a long one because most ships still go the long way round rather than short-cutting through the Suez Canal - I'm guessing that the average $half-million Suez transit cost is the reason. Anyway - I'm very, very happy, and I'm already eyeing up the next addition to my small harem :) Thanks to Emma and Saray for the great service once again.

19 June 2025
Rated 5 out of 5 stars

All good

All good, just dress up for now will wait 2 months for more anatomical interaction, friends moving out.
Ticks all the boxes for now, thank you so much BarryW.

26 June 2025
Rated 2 out of 5 stars

First time buyer and disappointed

I have always wanted to buy a doll after years of using various TPE and silicone torsos and realistic masturbators. I really liked the idea of customizing something to get it just right and I spent a lot of time with the online chat people, who were very friendly and for the most part helpful. It took a while to narrow down a brand since there was one physical characteristic I wanted just right. Most of the brands didn’t offer the option of a larger vaginal opening, but I ended up choosing a Starpery 148cm F Zoey Doll with this option with the ultra soft silicone upgrade. That said, each of us may be looking for something specific in our doll. My top priority has always been experiencing something that feels incredible. Aesthetics are important, but not as important to me as the experience with my doll. To be fair, she’s beautiful and the gel breasts are amazing, both in feel and looks. But the vaginal opening, though it was correct in the size I ordered, wasn’t what I expected. On the site, you can choose the texture of the inside of the vagina, which I did. But I’m guessing that option is only available in the “standard” size, not in a custom size. I was never told this or aware despite several months of messages and searching the site for what I wanted. What came was a “knobby” inside texture. Basically, it’s a bunch of round half circles cast onto the side walls. On top of that, there is a seam that runs from the opening all the way to the back at the bottom of the vaginal opening that after a little use, no matter how much lube I use, is rough and will leave me a bit raw afterwards. In comparison, I used the Mistress Tiffany Lifesize Torso from Hustler Hollywood prior to this purchase and it feels amazing (I’m back to using it). My doll definitely is a big step up in aesthetics, but it’s not being used because the physical experience doesn’t come close to the torso. I would also mention that when ordering a custom doll, be patient. Most questions I asked had to be answered by the factory and couldn’t be answered by Siliconelovers. This process each time would usually take close to a week to get an answer, sometimes longer. Once we’d worked through the details, it still took over a month longer than I was told to receive her. After spending over $2000 USD, my doll is something nice to look at, not something I enjoy using and it’s now basically collecting dust. About to sell it on the used doll site. I don’t have any advice on solving these issues or if other brands/suppliers are better, but this has been my experience. I would recommend caution at least.

15 January 2025
Rated 5 out of 5 stars

If I d ever buy an other doll

If I d ever buy an other doll, I would without hesitation use your services again. Everything was perfect. Communication (almost too much🫣) personal, packaging, delay, pictures and movie you sent…. 10/10..! (A nice touch, would be to add the statuts “sent” in our account once the doll is on its way, the status Unfulfilled stays for a bit too long..)

19 July 2025

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