Received my items last week, was really disappointed with the quality so requested a return and refund including postage. After a couple of emails asking me irrelevant questions I have not heard from... See more
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I have been buying their rings for several years. They charge only shipping which I am sure must include a bit of money for their merchandise. Their rings are beautiful and do not fall apart or tarnis... See more
Its a huge SCAM!! On the 6th of May 2025, I placed an order for some rings & paid €25 as delivery charge. I didn't receive any transaction notification even though my card was debited through pay-pa... See more
Company replied
Items never arrived. Box was returned to sender due to insufficient address even though everything was filled out correctly when I purchased everything EDIT: Changing to 2 Stars because seller ha... See more
Company replied
Company details
Contact info
Queensgate House, 23 North Park Road, HG1 5PD, Harrogate, United Kingdom
- +1 (818) 538-9977
- info@silkandcotton.store
- silkandcotton.store
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Actually legit sales too
Hello, real-life person here. Just what a bot would say;) No jokes aside I ordered like four rings when theyhad one of their "Only pay for shipping"-sales. I was sceptic about the validity of this company but thought that I'd try it anyway.
And just like that, the rings arrived. They did take like 3 weeks to arrive, but hey at least I got them. SO actually it is a legit company.
And the rings were like they were advertised on the website. I enjoyed it a lot!
ps. poop. so you know im not a bot plenis

Reply from Silkandcotton
Really kind customer services and care
I had ordered the wrong product and I emailed them. They immediately got back to me and solved the problem. They are the best.

Reply from Silkandcotton
Really nice and helpful customer sedvice
I accidently ordered the wrong ring size, so I wrote an E-mail to find out how it can be fixed. I always got a fast, nice and helpful reply. And my problem was fixed easily, cheap (I live in Germany and can imagine the shipping is really expensive) and quick.

Reply from Silkandcotton
Genuine store!!! Ordered for the 1st time last year…
Ordered for the 1st time last year before Christmas, the items should have been presents , but there were some issues in the customs and I didn't got my items, but the personal from Silk & Cotton were so great and offered to resend the order on their cost, and they even sent a 5% cupon. Today i received my items , they are beautiful & very good quality. The staff were very nice and answered every time on my emails . Thank you so much! I will shop again here and tell to all my friends about their products .

Reply from Silkandcotton
Silk and Cotton cant be trusted. They will ship a much cheaper product that what you paid for.
I bought a ring during a sale, I had only to pay for shipping. The ring I chose is called a Black faceted abalone ring. That is not what was shipped to me: The ring is not faceted, it is smooth! The ring looks alright, but it is not worth more than the low cost I paid for it... Do not ever pay regular prices for the products, you will get disappointed! Do you want a cheap, simple but good-looking ring, you may visit the store during sales but remember to pay with Paypal (Paypal offers great services and will be able to help if you want a refund or if the product isn't shipped)! Do not ever buy sunglasses, they are absolute garbage!

Reply from Silkandcotton
Amazing experience !!
Amazing experience !!! Received faster that I think in Canada. Great quality for the price and awesome customer services !!!!

Reply from Silkandcotton
Silk and cotton are a clear scam
Silk and cotton are a clear scam, they are commiting fraud by claiming that they reside in London and that their rings are handcrafted there but if you order them they arrive from China or Estonia, they also claim that their rings are free because business has been going well but that doesn't seem to be the case they instead choose to ask for an absurd price for shipping much higher than the prices of the rings, also if you order a ring they will just order it or something similar to it from AliExpress to your given address,
One more issue I forgot to mention is that they don't answer to emails when I ask why my product hasn't arrived in 2 months
Sells "metal" rings
Sells "metal" rings, order received and it's only plastic, looks very cheap and comes from china when it says "Silk and cotton London".

Reply from Silkandcotton
Fantastic customer service
Ordered rings in wrong size and managed to get them replaced. They respond quickly too and overall it was a joyful experience.

Reply from Silkandcotton
The best customer service experience
My order went missing due to human error in my local, the Silk and Cotton team was very nice and patient that helped me tackled and track my order, and they even reship the whole order for me on their expenses! Such amazing and heart-warming company!!

Reply from Silkandcotton
Great customer service
Ordered 2 rings in different sizes and 1 was slightly too big, I contacted the online chat and it was no issue at all to sort out a replacement, the rings seem to be good quality too
Would definitely recommend

Reply from Silkandcotton
Love this company
I have been ordering rings off of their site for two years now and have yet to be let down. It looks like it's a scam site due to our polluted platforms these days but even when I personally messed up an order, it took them only an hour to respond and correct my mistake. Great business and great people and am happy to keep supporting them.

Reply from Silkandcotton
Support
Quality products and a great support. Highly recommended. This is my second order and I will definitely continue buying from them.

Reply from Silkandcotton
Could be better, could be worse
I ordered a pair of sunglasses, some rings and necklaces and a wristwatch. The sunglasses were some very poor quality with a weak structure and inconsistently transparent lenses, which were made out of the cheapest plastic. On their website they say that these sunglasses include a bamboo case but I just got a fabric pouch. Don't recommend these.
Their rings are actually kind of alright. They are strong, durable and beautifully made. I like my simple blue titanium ring. If you like how a ring looks on their website, you may want to go for it if it's on sale, because they're definitely not worth the original price of 20usd+.
The necklaces did have some metal and look pretty nice from a distance. They're very simply and cheaply made and smell very odd though. If you like how they look, maybe get one.
The watch wasn't included in my package. I have no idea how they missed it. Don't buy watches from this website.
It's weird how they have so many items on -100% sale so often. They say that they're thankful to their customers and want to give back but I don't get why they would give stuff away for free so often. It feels like they have stuff on sale all the time.
Overall I probably wouldn't order from them again. They seem suspicious with their business. Also they say that they're located in London but my package came from Estonia.
I have had better experiences buying stuff from smartyleowl. Smartyleowl's resin necklaces are amazing and much better than what silk&cotton sells.
Product and customer service
Very nice product quality and excellent customer service. I did a mistake on my order and they were able to sort it out without any compromisation.

Reply from Silkandcotton
Great customer service experience
I had two separate issues with my order. I contacted them both times through email, which is my preferred choice, and got responses back in good time (same day or next business day). They understood my needs and were thorough in providing solutions and explanations. The product is as it's described and I enjoy it! Very pleased all around with my experience.

Reply from Silkandcotton
Excellent rings and customer service
Excellent rings and customer service. Any email or message I sent was answered and my order was update when ever I needed.

Reply from Silkandcotton
Scam 101
BS! bogus site don't loose your money. doesn't reply to emails or messenger.

Reply from Silkandcotton
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