I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That all went smoothly. The quality was al... See more
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This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind excuses, claiming staff changes and that people left... See more
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin loo... See more
Company replied
After reading all the reviews I really didn’t expect anything! HOWEVER (to my own surprise) I actually did receive my order yesterday (8th January), that I ordered back in mid-December. The quality... See more
Company replied
Company details
Written by the company
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Contact info
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, 80487, Steamboat Springs, United States
- +1(484)3709774
- support@silkmaison.com
- silkmaison.com
BEWARE!!! Scam company!!!
I placed an order on December 14, 2021. I received my order #77687 yesterday and received a message saying that my order is complete. However, the most expensive item, a black wool cape coat, black, size L, is missing. I have emailed this company numerous times and tried calling them and no one responds. No one answers their phone and the message says that their mailbox is full. I was charged $238.00. I would either like to receive my item or a credit. I will never do business with this company ever again and warn everyone not to purchase anything from them. This company is a scam!
22 December 2021
Unprompted review
Reply from Silk Maison
Dear A.C,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
I like the seriousness and patience of…
I like the seriousness and patience of the customer service, and respond quickly to small questions that I care about. This is very important for me who often suffer from bad responses.
21 December 2021
Unprompted review
I placed an order on Nov 27th and by…
I placed an order on Nov 27th and by Dec 10th the status still read processing. I could not find a number to reach them and sent them an email and message on Instagram. Someone did respond to both messages about 2 days later and issued me a refund. They also said I could let them know if there was another item I was interested in and they would verify if it was in stock. Did this mean that the item I had ordered wasn't in stock when I placed my order?
15 December 2021
Unprompted review
Do not buy anything from them!!!
Do not buy anything from them. They are not selling real silk, it is a garbage. Their quality is very poor. Also, they will charge you for shipping fee +return fee.
I got my return after one month, it is not good. I do not recommend this company to anyone.
15 December 2021
Unprompted review
Reply from Silk Maison
Dear Uma Benzema,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Purchase with caution. Delays in shipping.
I made a purchase on 11/24, my account was debited 11/26 and it’s 2 weeks later and I’ve received nothing about shipping or the status of my order. I’ve emailed them and received ABSOLUTELY NO RESPONSE. I am so annoyed at this point and feel forced to call my bank for assistance with a refund.
**HERE’S AN UPDATE**
Finally got a response after making this post and was told that I would have to wait until MID AUGUST for a winter coat I ordered. Are you kidding me!! What am I supposed to do with a puffer coat in August?! I’m beyond pissed at this point. Guess what happens if I’m patient and wait until August? My bank won’t help me get my funds back because it would be over their time limit for a claim if they fail to provide product then.
I WANT MY REFUND ASAP!!!
*****SECOND UPDATE *****
I received a refund.
14 December 2021
Unprompted review
Reply from Silk Maison
Dear Tashauna Waters,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Just a warehouse in China
I just received my SilkMaison order and I was disappointed to see the label say it came from China. Their website says they are based in NY and their order confirmation says Denver. If you Google their addresses, they show up as a Chase Bank in NYC and a construction/lumber company in Denver. This place is a complete scam. I was specifically on the lookout for items not made in China and I regret that I didn’t look into the company more. The product is fine but it’s the deceiving the customer that gets this company a 1 star rating. Not worth it in my opinion!
13 December 2021
Unprompted review
Reply from Silk Maison
Dear Allison Lynn,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Refund, please
Hello! I would love a refund for my order #73480. I ordered it two weeks ago and have not received confirmation of shipping or any other updates, and the order will not arrive by the time I need it. I have contacted customer service to no avail. Please refund me immediately. Thanks!
13 December 2021
Unprompted review
Reply from Silk Maison
Dear Juli Dp,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
This company is a scam!!!
This company is a scam!!!
I haven't received the item I purchased on November 9, but the order status indicates "completed." I've sent a lot of emails, and there's no response. I'm sure that the payment went through. Also, the tracking number they provided doesn't work, which I believe is fake. I saw many people have the same issue, leaving messages under their Instagram posts, and THEY JUST DELETED THEM!!
13 December 2021
Unprompted review
Reply from Silk Maison
Dear Eugenia Shen,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Return
I’ve send a lot of messages and emails and there’s no answer.
I want to return a dress, I didn’t like the quality and the measures are not the same form the web site.
I was very excited about the dress and it was not even close of what I expected.
I want my money back
13 December 2021
Unprompted review
Reply from Silk Maison
Dear Alexis Ancona,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Support is atrocious
Made an order Nov 24 only received 2 items out of 5 item order... been almost 2 weeks since emailing support with no response. I'd like a refund if you can't give me the items. Order 66919.
Pity you only respond to reviews on this website to make yourselves look better and don't make an effort to respond to emails to your support section.
12 December 2021
Unprompted review
Reply from Silk Maison
Dear Jun Li,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
SCAM Just like what the others said
Just like what the others said, this company is a scam.
I'd really like to know what happened to my order 69736. I made a purchase on the 27th of last month, and the credit card history shows me that the payment went through.
The fact that I did not receive a single reply to my emails and the company not sending any sort of notification of the order having an issue are making me extremely frustrated.
THEREFORE, I WOULD LIKE TO CANCEL THE ORDER AND GET A FULL REFUND. If this does not get resolved by the end of this week, I must take a legal action.
12 December 2021
Unprompted review
Reply from Silk Maison
Dear MK,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Wrong item received & no response
I agree with the other reviewers who are writing about how this company tries to scam you. I recently received my order of three items, one M and two L. However one of the items that I'd ordered in a large came in a small! Furthermore, when I measured the small item and compared it with the other two, they were identical. Needless to say, they are all too small and don't fit--much smaller than the sizing guide indicates on the website. I emailed customer support with my order number and a photo, and they never responded. I also tried to call the phone number on the website, and an automated message said that the mailbox was full. I'm filing a complaint with PayPal and anyone else I can think of to get this company to honor their commitment to respond and issue a refund.
11 December 2021
Unprompted review
Reply from Silk Maison
Dear Kate,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
We are sorry for the inconvenience caused to you.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
I had the worst experience
I had the worst experience. They lie on how long the package will take to deliver. They have the worst customer service.
11 December 2021
Unprompted review
Reply from Silk Maison
Dear Catalina,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Feels like a scam
Ordered a dress which didn’t fit, have sent multiple emails to their support address asking how to return with no response. Feels like a big scam to me given you only have 14 days to return and they provide no information anywhere on how to do this. Order is 69382
UPDATE
They finally got in touch after this review was posted with a returns address in FRANCE! Given they don’t cover your returns and insist it is sent tracked it cost more than £10….still haven’t received my refund and suspect this painful process is to deter people from making the effort to return!
10 December 2021
Unprompted review
Reply from Silk Maison
Dear Abigail,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. Did you not receive the message sent to you by customer service? We sent your order number back to customer service and they replied that they have given you the return address when you requested a return. Please check.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
FRAUD
I believe this “company” is fraud. They send “orders” without things in them and they also do not have a working phone number or email so that when you try to make a return you cannot. I will be pursuing legal action but I advise all others to know this is a fraudulent scam.
9 December 2021
Unprompted review
Reply from Silk Maison
Dear Customer,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. Please let us know your order number. We will feedback to customer service and they will process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
This place is a scam!!
I bought a hot pink 'silk' (lol) dress from them. First of all, it took over a month to ship to me. When it looked like a cheap bag on me (nothing like how it looked the model), I went to go return it. It says you need to email them for the return address within 14 days of receiving the item. I have since emailed them 3 TIMES and have not received a response back!!! I literally can't return my $160 dress to them because nobody will respond to me. DO NOT BUY FROM THIS COMPANY.
9 December 2021
Unprompted review
Reply from Silk Maison
Dear Julia,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has given you the return address when you requested a return.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
DO NOT BUY FROM THIS SCAM COMPANY!
DO NOT BUY FROM THIS SCAM COMPANY!
Don’t listen to the 5 star reviews on here, silk maison are creating accounts to write 5 star reviews. They are a horrific company based in China, not New York as they make it seem on their social media and website.
Their customer service is shocking, they are a fraudulent company who will not reply to emails and they will not send you your order.
I have been scammed by them and I’m unsure how to even get my money back.
9 December 2021
Unprompted review
Reply from Silk Maison
Dear Customer.
Thank you for your feedback on Trustpilot!
We are sad to read this comment from you.
Each of our comments is an encouragement or suggestion for our website from customers who have had a shopping experience. We are also improving our service step by step with these comments.
Do you have a problem with our products or are you unhappy with something else?
Since we cannot find any information about your order, please provide us with your email address or your order number if it is convenient. We will send the information back to our customer service staff so they can verify the situation and contact you.
We are confident that they will take care of it for you the first time.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please give our customer service EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service Department
SilkMasion disappeared
Hi everyone,
I have placed an order exactly 15 days ago and for the past 11 days my order is with status ''FedEx label received'. In other words, FedEx has been scheduled and received a label for a pickup and that's all done for this time.
It is quite bizarre as neither FedEx nor this seller Silk Maison are replaying back to my -multiple!!- e-mails!!!! What kind of service is this.
Order ID is 67653 (paid 160$). Tracking number is: 286605291444. The order is with status ''Complete' on the website but nothing has ever arrived and no-one is even responding....
9 December 2021
Unprompted review
Reply from Silk Maison
Dear Teodora,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. Did you not receive the message sent to you by customer service? Your tracking number is 286940714634 and you can check it through the following link.
https://www.fedex.com/en-us/tracking.html
The tracking number of your second package is YT2133021272386886, you can also check it through the following link.
https://www.17track.net/en
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
I ordered 2 coats
I ordered 2 coats...one finally came after 3 weeks of my order! I don't like the coat because it looks cheap! I sent out an email and never got a response and I have 14 days to make the return! If they don't answer my message soon I will dispute with my bank!
9 December 2021
Unprompted review
Reply from Silk Maison
Dear Customer,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. Please let us know your order number. We will feedback to customer service and they will process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
WROST online shopping experience ever…
WROST online shopping experience ever !!!! I ordered a coat on November 11th and I had have to email them all the time to get a confirmation of my order. And I waited for two weeks , the time I was supposed to get my order delivered to me , BUT I didn’t get it . I emailed them again, they said my order hasn’t shipped yet. I was so frustrated coz it says 7-14 days for delivery on their website. By the time I supposed to get it , they have not shipped it to me !
And they emailed me to say that my order will be shipped in early December. So disappointing! I emailed them again to say that I need to know when exactly I will get my order shipped, and this time they said the MIDDLE of December !!!!!!!!!!! This is so Ridiculous!! So it means my order will take more than ONE MONTH to get shipped to me !!!! Plus the delivery time , I will never get my order !!!!!!!! So disappointing and frustrating!!!!
My order number is 43840, I hope you can ship the order to me right away, otherwise I need to get my refund !
7 December 2021
Unprompted review
Reply from Silk Maison
Dear Vicky，
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
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