I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That all went smoothly. The quality was al... See more
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This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind excuses, claiming staff changes and that people left... See more
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin loo... See more
Company replied
After reading all the reviews I really didn’t expect anything! HOWEVER (to my own surprise) I actually did receive my order yesterday (8th January), that I ordered back in mid-December. The quality... See more
Company replied
Company details
Written by the company
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Contact info
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, 80487, Steamboat Springs, United States
- +1(484)3709774
- support@silkmaison.com
- silkmaison.com
Really bad. No confirmation mail. But my order arrived.
After reading all the reviews I really didn’t expect anything! HOWEVER (to my own surprise) I actually did receive my order yesterday (8th January), that I ordered back in mid-December.
The quality isn’t that great, but it does resembles the photo on the website.
I will, however, NEVER order from this site again. It is NOT trustworthy!
9 January 2022
Unprompted review
Reply from Silk Maison
Dear Secilie,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
I was disappointed that the coat I…
I was disappointed that the coat I purchased came to me wrinkled in a shipping bag. I’m also disappointed that the coat is unlined. I will not likely purchase from them again.
8 January 2022
Unprompted review
Reply from Silk Maison
Dear Ann Ennis,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
I ordered a coat on December 21st so…
I ordered a coat on December 21st so far I have not received anything neither the money nor the coat. The people in the store didn't answer me, they just told me they had delivery problems. Don't believe them when they talk about 14 days of delivery it's just lies
8 January 2022
Unprompted review
Reply from Silk Maison
Dear Valeria Vasluian,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
SILK MAISON ARE A BUNCH OF THIEVES
"Dear None,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service"
This is HILARIOUS that they replied with this. I HAVE BEEN EMAILING THEIR CUSTOMER SERVICE EVERY DAY THIS WEEK. I've EVEN TRIED TRANSLATING IT INTO CHINESE!!!!! They have not responded. They are a bunch of scammers who are just stealing your money and then ghosting you. I bet they will reply to this with another message to contact their customer support, which no one responds to. HILARIOUS!!!!
I will leave them a one star review EVERY DAY on every review platform I can find until they take this order back.
7 January 2022
Unprompted review
Awful service
I am requesting an immediate refund of the $ 284 order I paid (Order #84374). organization is not responding to email.
Edit.
despite the organization's typical response here. no responses were received to e-mail. thus, I recommend writing to the International Consumer Protection Authorities. which I will do. Return my money!!!
5 January 2022
Unprompted review
Reply from Silk Maison
Dear Матильда Давыдова,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Untrue Sizing + Poor Customer Service
I purchased a coat in L after basing myself off of the sizing guide on Silk Maison's website. The item is more like an XXXL. It is extremely disappointing. Given that I was away on vacation and dealing with health issues abroad, I did not receive my package until January 3rd. This means that I am 1 week outside the 14 day return policy window. I have yet to receive a response from customer service such that they may process my refund! Highly frustrating series of events.
4 January 2022
Unprompted review
Reply from Silk Maison
Dear Teresa,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Warning
Warning! Scam! This is a fraudulent company. My “coat” if you can call it that arrived today. Not as pictured sleeves are super short and the belt is in the inside of the coat, rather than the outside. Super cheaply made, I will have to throw it away. It is not wearable.
No return info, so I am now out $200.
3 January 2022
Unprompted review
Reply from Silk Maison
Dear Amy,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Please cancel and refund order #84735…
Please cancel and refund order #84735 ASAP
3 January 2022
Unprompted review
Reply from Silk Maison
Dear Hidden Account,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
I was ready to write a 1-star negative…
I was ready to write a 1-star negative review because it has been so long since I ordered the coat (11/26) and no update was given so I contacted their customer service dept. They did take a couple days to get back to me regard my order but they explained they were simply overwhelm on the holiday orders and having some delays since the clothes are all made to order. However, Silk Maison told me my item will be ready within 2-3 weeks. They're right - my coat shipped out within that time frame and it arrived faster than I expected, took only about a week to get to me (FYI, I'm in Texas, US). As far as for the quality and sizing, it exceed my expectations particularly for the pricing. USD$136 for a nice double sided coat that's made out of 80% wool? Sign me up!
Overall, I'm glad that I waited and happy with my purchase but would recommended hire more customer service reps so issues can be addressed in a timely manner.
30 December 2021
Unprompted review
Reply from Silk Maison
Dear Cindy L,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Scam company, I want a refund
Hi!
After finding out you chip fake fabrics from China, which will take forever to arrive to my country I want to get my purchase refunded immediately. Order number is: 83153.
Please answer and refund quickly!
30 December 2021
Unprompted review
Reply from Silk Maison
Dear Anne,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Terrible costumer service
Terrible costumer service! My husband bought me a dress and I couldn’t try it on for two weeks because it was my Christmas present, even though it was size 0 is pretty big and when we contacted Silk Maison they said they wouldn’t work with us for an exchange because “it had been exactly 15 days”, even if the dress was still in the box, with the tag and had never been worn.
Expensive brand for horrible costumer service. Don’t order their stuff for Christmas or birthdays! Or as any kind of gift, sizes are inaccurate and their costumer service is no good. So disappointing.
29 December 2021
Unprompted review
Reply from Silk Maison
Dear Sara Griggs,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Please cancel order 65898 as it’s been…
Please cancel order 65898 as it’s been over a month (order placed nov 23) and I have not received goods. Refund immediately!
29 December 2021
Unprompted review
Reply from Silk Maison
Dear Sharon Goldenberg,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Sizing is way off
Sizing is way off. I ordered a size Large nightgown that arrived and was so small it fit my size 0 daughter with no room to spare. After sending photos to the company, clearly showing how wrong their sizing is, they responded that there was no problem.
27 December 2021
Unprompted review
Reply from Silk Maison
Dear Customer,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Please cancel and refund order 81722
26 December 2021
Unprompted review
Reply from Silk Maison
Dear A B,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Ok so I finally got my coat
Ok so I finally got my coat after 1 month lolll but I’m in love with it! Was really worried at first because of all the bad reviews but let me tell you this site is NOT a scam. Ordered my coat in Nov and waited for about 2 weeks.. didn’t receive anything so I emailed them and they responded within 1-2 days… said it had to be personally made… so waited a bit more and it was over a month.. but I finally got their email that my coat was shipped.. arrived within 10days.. and this is during December holiday season.. so not bad :) and I’m very satisfied with my white coat! It’s beautiful
25 December 2021
Unprompted review
Major disappointment
Items have to be shipped for return within 14 days of receiving them (on the website). However, the delivery address isn’t available on their website, because a select few would find it useful right??? You have to send an email to customer service and they take DAYS to reply, reducing the number of days you can ship your items on time. Also, there’s more conditions for it to be refundable, (also on their website) which makes it even more difficult. Now I’m stuck with a cheap looking creasing coat (it costs $299 on their website) that I have to get tailored to make it look okay. This website is not worth it. Also wrote a review on the coat on their website but of course they didn’t publish it so it looks like everything is all good and positive in the comment review section which is misleading if the bad reviews are omitted for marketing.
25 December 2021
Unprompted review
Reply from Silk Maison
Dear Jasmin,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
CANCEL & issue a FULL REFUND on no.78410
I want to CANCEL & get a FULL REFUND on my order no.78410.
The seller doesn't answer to any emails, nor to the online chat on their website, nor to their IG DM's.
Very bad experience with the seller.
EDIT - the seller only replied after posting the review here, all previous emails and messages were ignored. And now they sent yesterday from the warehouse the order. After I specifically said I don’t want it anymore.
Be aware that this is the only platform the seller cares and will answer you.
24 December 2021
Unprompted review
Reply from Silk Maison
Dear Verineia,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Absolutely terrible customer service
Absolutely terrible customer service! I ordered three dressed and received one of them today tbe other two dresses are missing and yet the order says complete. I reached out on Instagram and via email with no return email. I need my items to be delivered via expedited since it is your fault ！！
24 December 2021
Unprompted review
Reply from Silk Maison
Dear C O C O D A R L I N G,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Fast delivery
Fast delivery, high quality of goods, very good customer service.
24 December 2021
Unprompted review
Scam
Scam! Avoid at any cost!!! I bought a coat back on 21Nov2021. On 12Dec2021 received an email saying the order (#60962) was complete but I didn't receive it. No reply to my email, either. Saw their ad on insta.
23 December 2021
Unprompted review
Reply from Silk Maison
Dear Cindy,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have sent your order number back to customer service. They will continue to process it for you.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
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