Beautiful colour gown arrived pretty quickly in lovely packaging even with gift bags. on the thin side for autumn, so would recommend for summer as the 3/4 length sleeves and single unlined layer aren... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Returning Product that was a gift that didnt fit. I was delighted to receive confirmation of having read and offering me guidance on next steps within 24-48 hours after reaching out to inform SilkSilk... See more
Company replied
I ordered a cami set for my honeymoon and it didn’t fit, the customer service team was so prompt and helpful! They helped me find another item and worked with me to ensure delivery before I left for m... See more
Company replied
I purchased the bias‑cut navy midi skirt from LILYSILK and the craftsmanship is genuinely impressive. The fabric drapes beautifully, the finish is immaculate, and it looks absolutely fabulous on... See more
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Company details
Written by the company
Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.
Contact info
United States
- services@silksilky.com
- silksilky.com
4.2
Great
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service, good quality items
The customer service from SilkSilky is exceptional - extremely prompt, efficient and very courteous. (Thank you, Rio).
I have bought a few garments from SilkSilky and they have been good quality and certified for quality and sustainability.
Any exchanges or requests have been met positively.
Shipping is expedient and easy to track.
Highly recommend SilkSilky
5 September 2026
Unprompted review
Reply from SILKSILKY
Dear Imelda,
Thank you so much for your wonderful review and for taking the time to share such thoughtful feedback! ❤️
We’re absolutely delighted to hear that you’ve had such a positive experience with SILKSILKY, from our customer service and product quality to exchanges, shipping, and tracking. It means a great deal to know that you’ve found our team prompt, efficient, and courteous.
We’ll be especially happy to share your kind words with Rio. We’re sure they’ll mean a lot to them! We believe that every customer deserves to feel heard, respected, and genuinely cared for, so it’s wonderful to know that Rio and our team were able to provide that experience.
We’re also thrilled that you’ve been happy with the quality of the garments you’ve purchased and that our approach to quality and sustainability has met your expectations. And the fact that you’ve returned to purchase several pieces from us truly means so much. 🥰
Thank you again for your trust, your kind recommendation, and for choosing SILKSILKY. We hope to continue bringing you beautiful, comfortable silk pieces and the same warm, reliable service every time you shop with us.
Warmest regards,
SILKSILKY Customer Service Team
What you see is NOT what you get
What you see is NOT what you get. The items shown look to be made of high quality mulberry silk. My purchase arrived all creased, the "silk" is thin and there's nothing luxury about it. COMPLETE MADE IN CHINA RUBBISH..
4 September 2026
Unprompted review
Reply from SILKSILKY
Dear Wendy,
We’re sorry for your disappointment. We’ve located your order and are committed to providing quality products. Due to the natural characteristics of silk, wrinkles can occur during transit, but they can be easily restored with proper ironing.
If you have any concerns, please contact us anytime at services@silksilky.com. We’ll be happy to assist.
Kind regards,
SILKSILKY Customer Service Team
The goods are in perfect condition
The goods are in perfect condition, both the fabric and the quality of the sewing. They are beautifully packaged and always arrive incredibly on a short time. The price is also favorable and I have never paid customs duties.
4 September 2026
Unprompted review
Reply from SILKSILKY
Dear Zdenka,
Thank you so much for your wonderful feedback! We're delighted to hear that you're impressed with the fabric quality, careful sewing, beautiful packaging, and fast delivery.
It's also great to know that you find our prices favorable and have had a smooth overall shopping experience. We truly appreciate your continued support and trust in SILKSILKY!
Best regards,
SILKSILKY Team
Reply from SILKSILKY
Dear Georg,
Thank you for your feedback! We're glad to hear that you're happy with the product.
We also appreciate your comment about the shipping time. We understand that waiting for your order can be frustrating, and your feedback is valuable as we continue working to improve the delivery experience.
Thank you for choosing SILKSILKY!
Best regards,
SILKSILKY Team
I am happy with the quality and the…
I am happy with the quality and the shipping. The website is glitchy which makes it seem like a scam, but I do like the products.
21 August 2026
Unprompted review
Reply from SILKSILKY
Dear Jo,
Thank you for sharing your feedback! We're pleased to hear that you're happy with the quality of our products and the shipping experience.
We also appreciate your honest comments about our website. We're sorry for the glitches and understand how technical issues can affect your confidence when shopping online. Your feedback is valuable to us, and we'll share it with our team as we continue working to improve the website experience.
We're glad that you enjoy your SILKSILKY products, and we truly appreciate your support!
Best regards,
SILKSILKY Team
Excellent quality of Silk.very well…
Excellent quality of Silk.very well fitting.
Great fashion from bedroom garments to dining table.
Thank you.
1 September 2026
Unprompted review
Reply from SILKSILKY
Dear Drahomira,
Thank you so much for your kind feedback! We're delighted to hear that you're impressed with the excellent silk quality and the comfortable, well-fitting design.
It's wonderful to know that you enjoy the versatility and elegant style of our garments, from the bedroom to the dining table. Thank you for choosing SILKSILKY and for your support!
Best regards,
SILKSILKY Team
Happy Customer
Purchased 4 Mulberry Silk Scarves couldn’t be happier with my purchase.Delivered in 4 days. Great service.
4 September 2026
Unprompted review
Reply from SILKSILKY
Dear LORRAINE,
Thank you so much for your lovely feedback! We're delighted to hear that you're so happy with your four Mulberry silk scarves and that they arrived within just four days.
It's wonderful to know you were pleased with the service as well. We truly appreciate your support and hope you continue to enjoy your SILKSILKY scarves!
Best regards,
SILKSILKY Team
100% Mulberry Silk Night Turban Bonnet/pink
I was in the search for a bonnet in my price range. SilkSilky met my expectations, their material and price are amazing. The quality of the product is great! I honestly have seen a major difference in my hair ever since I purchased it. It reduced my hair frizz tremendously!!!
3 August 2026
Unprompted review
Reply from SILKSILKY
Dear Jasmine,
Thank you so much for your wonderful feedback! We're delighted to hear that our Mulberry silk bonnet met your expectations in both quality and price.
It's especially wonderful to know that you've noticed such a major difference in your hair, with significantly less frizz since using the bonnet. We truly appreciate you sharing your experience and are so happy you're enjoying your SILKSILKY purchase!
Best regards,
SILKSILKY Team
Quick response after I sent my message…
Quick response after I sent my message to silk silky didn’t have to wait days.Problem solved quickly.Thank you
3 September 2026
Unprompted review
Reply from SILKSILKY
Dear Beatrice,
Thank you for your kind feedback! We're delighted to hear that you received a quick response from our team and that we were able to resolve your issue promptly.
Providing timely and helpful customer service is very important to us. Thank you for choosing SILKSILKY and for sharing your experience!
Best regards,
SILKSILKY Team
An absolutely terrible company!
An absolutely terrible company!
It’s impossible to simply return a purchase...
They try to get you to buy something else instead 🥵
You constantly have to message them and waste time on it!!!!
NEVER even think about buying from them 👹
3 September 2026
Unprompted review
Reply from SILKSILKY
Dear Larisa,
We’re sorry to hear about your experience. Based on the information provided, we’re currently unable to locate your order. We’re committed to providing a smooth return process, and our different return options are designed to give customers more flexibility and choice.
Please contact us at services@silksilky.com with your order number so we can verify your case and assist you.
Kind regards,
SILKSILKY Customer Service Team
CANNOT RETURN ITEMS
Despite numerous emails requesting to raise a return (you can't just send stuff back as they don't provide a returns address anywhere) - over a month a no correspondence - unless you are 100% certain you will not need to return any items then do not buy from here !!! I am now having to open a credit card dispute to get my money refunded that way
3 September 2026
Unprompted review
Reply from SILKSILKY
Dear Michelle,
We’re sorry for the frustration caused. Based on the information provided, we’re currently unable to locate your order. We’re committed to providing a smooth return process and would be happy to assist.
Please provide your order number or contact us at services@silksilky.com so we can verify your case and help you promptly.
Kind regards,
SILKSILKY Customer Service Team
Love the bonnet
Love the bonnet! My natural curly hair is not all frizzy in the morning anymore. I have had a couple evenings were it has come off of my head, but could have been that I did not tie it tight enough.
30 July 2026
Unprompted review
Reply from SILKSILKY
Dear Shelley,
Thank you so much for your lovely feedback! We're delighted to hear that our silk bonnet helps keep your natural curly hair smooth and frizz-free in the morning.
We also appreciate your note about the bonnet occasionally coming off during the night. We hope adjusting the tie will help keep it comfortably in place while you sleep.
Thank you for choosing SILKSILKY and for sharing your experience!
Best regards,
SILKSILKY Team
Reply from SILKSILKY
Dear CARDINAL,
Thank you for your kind feedback! We're delighted to hear that you find your silk product comfortable and enjoyable to wear.
We truly appreciate your support and are happy to have you as a SILKSILKY customer.
Best regards,
SILKSILKY Team
I had a great experience with the…Customer Service Representatives
I had a great experience with the customer service representatives at SilkSilky, particularly Harley, Lucy and Aria. They worked hard to process my returns. I would purchase from SilkSilky again and recommend it to others based on the quality of the items I received (silk pajamas) and the excellent customer service.
1 September 2026
Unprompted review
Reply from SILKSILKY
Dear Customer,
Thank you so much for your wonderful feedback! We're delighted to hear that Harley, Lucy, and Aria provided excellent support and worked hard to assist you with your returns.
We're also very pleased that you loved the quality of your silk pajamas. Your kind words about our customer service and products mean a great deal to us, and we're grateful for your recommendation and continued trust in SILKSILKY.
We look forward to welcoming you back again!
Best regards,
SILKSILKY Team
I've attempted to email twice reference a return.
I wrote a review here on Trust Pilot in reference to the inability to contact SilkSilky in reference to a return by email. It appears that I entered the incorrect email ("SilkySilk" opposed to "SilkSilky")and for this I do apologize. I did receive an email from SilkSilky after my initial review on Trustpilot. I'd like to thank both Trustpilot for being the platform that enabled me to get in touch with someone from SilkSilky and the representative from SilkSilky for the reply and willingness to help me with the return.
31 August 2026
Unprompted review
Reply from SILKSILKY
Dear Julie,
We’re sorry for the frustration caused. We’ve located your order and are committed to providing a smooth return process. We haven’t received your emails, so if possible, please send us a screenshot of the delivery issue so we can investigate.
Our packages also include a warranty card with our official contact details. We’ve contacted you by email as well—please kindly check your inbox and spam folder.
For any further assistance, please contact us at services@silksilky.com.
Kind regards,
SILKSILKY Customer Service Team
Love the fabric
Love the fabric, feels amazing to wear, the fit is super.
Only the return-policy is a bit more complicated than with other online shops but the communication is quick & very friendly.
1 September 2026
Unprompted review
Reply from SILKSILKY
Dear jill,
Thank you so much for your thoughtful feedback! We're delighted to hear that you love the fabric, find it amazing to wear, and are happy with the fit.
We also appreciate your honest comments about our return policy. We understand that the process may feel more complicated than with some other online shops, and we're glad to know that you've found our communication quick and friendly.
Your feedback is very valuable to us as we continue working to improve the overall customer experience. Thank you again for your support and for choosing SILKSILKY!
Best regards,
SILKSILKY Team
very beautiful scarf
19 August 2026
Unprompted review
Reply from SILKSILKY
Dear Lenka,
Thank you so much for your kind feedback! We're delighted to hear that you find your scarf very beautiful.
We truly appreciate your support and hope you continue to enjoy your SILKSILKY scarf!
Best regards,
SILKSILKY Team
Super quality
Super quality, beautiful fit and very flattering. I absolutely love it
1 September 2026
Unprompted review
Reply from SILKSILKY
Dear Josephine,
Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with the quality, beautiful fit, and flattering style.
It means a lot to know that you absolutely love your SILKSILKY piece. Thank you for your support!
Best regards,
SILKSILKY Team
Finally responded – but the returns process is still disappointing
UPDATE: SILKSILKY has now responded after I contacted them three times requesting return instructions.
They apologised and explained that all three of my emails had apparently been incorrectly classified as spam, which is why nobody responded. While I appreciate finally receiving a response and an apology, it is concerning that three separate customer emails could all go unanswered for this reason.
I have now been given the return instructions, but I was very surprised to discover that my $339.90 Australian order has to be returned at my expense to an address in California, USA in order to receive a refund.
For an Australian-facing online store, I did not expect that returning two unsuitable items would require international postage to the United States. This makes what should be a straightforward return unnecessarily expensive and inconvenient.
SILKSILKY has offered an exchange and a complimentary silk eye mask or scarf, which I acknowledge and appreciate, but I simply want to return the items that don't fit and receive a refund.
The company has at least now responded and provided a way forward, so I have updated my original review accordingly. However, based on my experience, I would strongly recommend that Australian customers check the return arrangements and potential international return postage costs before ordering.
18 August 2026
Unprompted review
Reply from SILKSILKY
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and concern caused by the delay in responding to your return request.
After receiving your review, we immediately investigated the situation and found that your three previous emails were unfortunately filtered into our spam folder. Because of this, our customer service team did not receive your messages in time, which resulted in the delay in providing you with the return instructions. We are truly sorry for the inconvenience and disappointment this has caused.
Please rest assured that we have now escalated your case, and our customer service team will contact you as soon as possible to assist with your return request for order #AU6666123904.
We would also like to reassure you that SILKSILKY offers a 365-day return policy, and since you submitted your return request within the valid return period, you do not need to worry about missing the return deadline due to this delayed response from our side.
We completely understand that customers should not have to repeatedly follow up just to receive basic return assistance. This is not the level of service we aim to provide, and we sincerely apologize that your experience did not meet your expectations.
Thank you again for bringing this matter to our attention. We appreciate the opportunity to resolve this properly and hope to restore your confidence in SILKSILKY.
If you have any further questions or need any assistance, please feel free to contact our customer service team directly at services@silksilky.com. We will be happy to help.
Kind regards,
SILKSILKY Customer Service Team
Great customer service
Great customer service! I placed an order with the wrong item. I contacted customer service and they responded right away with the Cancellation. I will definitely shop with you again.
1 September 2026
Unprompted review
Reply from SILKSILKY
Dear Derralyn,
Thank you so much for taking the time to share your wonderful experience with us!
We are delighted to hear that our customer service team was able to assist you quickly when you noticed the wrong item on your order. We understand that order changes can sometimes happen unexpectedly, and we always do our best to respond promptly and provide helpful solutions to make the process as smooth as possible.
Your appreciation for our team means a lot to us. At SILKSILKY, we believe that great products should be accompanied by caring and reliable customer service. We are committed to supporting our customers throughout their shopping journey and making sure they feel valued and taken care of.
Thank you again for your trust and for choosing SILKSILKY. We are so happy to hear that you will shop with us again, and we look forward to bringing you more beautiful silk pieces in the future!
Warm regards,
SILKSILKY Customer Service Team
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