SILKSILKY Reviews 9,252

Quick delivery and the blouse is exactly as shown, quality is exceeding my expectations.

Beautiful coulours and design.I love all the blouses Super soft to wear.
Quick delivery.

Great product but sizes are smaller than advertised. Order at least one size up. Hard to return product from Canada as you must return the product to USA where there are tariffs even on returned products. Item shipped from BC to Alberta. A great deal oferred to accept existing product and just reorder the correct size.

UPDATE:
After this review, SILKSILKY contacted me and agreed to exchange the defective items, but the process was not simple. I had to arrange and pay for return shipping myself. They stated they would send replacements once the return was received, then refund me for the shipping. I followed up to confirm shipment; it took a few days, but the replacements have now arrived and the quality is much better.

While the issue was eventually resolved, it was only after posting this review. Initially, I was told an exchange was not possible. This was their original response:

"Thank you for reaching out and sharing your concerns about the shorts in your set. We sincerely apologize for the marks and discoloration you've encountered. We understand how disappointing this can be, and we appreciate you bringing it to our attention.
While we are unable to exchange the set for a new one, we would like to offer you a couple of options to make this right:
15% refund on your purchase
30% coupon that is equal to the value of the items, which you can use on your next order
Please let us know which option you would prefer, and we will be happy to assist you further. Your satisfaction is our priority..."

Based on my experience, returns or exchanges for defective items are not handled proactively.
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ORIGINAL REVIEW:
I received a Cami and shorts set that is scratched up and has marks on it. Both the top and the shorts are damaged. I reached out to customer service and was basically told they couldn’t exchange it even though it’s faulty, and all they offered was 15% off or 30% off up to the value of the $80 set. THEY DON’T ACTUALLY EXCHANGE OR RETURN. The other item in my order is a sleeveless Cami. The straps are two different widths. So both items in my order are defective, but Customer Service will not allow me to return?? Be aware that they’re no hassle return policy cited on their website is BS. These are not high-quality items. And they will not exchange or return. I feel duped.

The blouse is beautiful but the cuffs were far too big so I have had to move the button

Wonderful silk! Good service and swift delivery

Great customers service 👍
I purchased a night dress for my wife and she was 100% with it the feel, the lightness, the look and that it didn't tangle up when turning over at night.
100% recommend

Ordered a pure silk top. What came was 65% Rayon and nothing like the style I ordered. Even though they were in the wrong they made the return as difficult as they could. Finally got a refund but it was £7.40 short of what I paid, even though they apologised profusely and promised a FULL refund. Id avoid them

Incredible, positive service center AND the most beautiful product! Thank you for your response time to questions and for the delivery of a quality product.

Lovely silk nightdress. Perfect size and length. Colour is gorgeous.

wonderfull fit, adore this shirt ❤️❤️❤️

Wonderful design and quality products. They wash beautifully and hang to dry with no wrinkles. I had to return some items due to fit and I am most pleased with the people in customer service. They responded quickly and
professionally to help me return the items and I received a refund quickly.

The shopping was easy and navigating through the site. But the best experience was with the customer service Ella, she was very cooperative and responsive and resolved an issue immediately. A company reputation is always with customer service

beutifully packaged enhancing the whole experience of a beutiful product

Very helpful and friendly support, prompt solutions for all our wishes!
Prices and quality of materials are excellent - top!

Comfortable

I needed something natural, lightweight and breathable for summer heat because I struggle in summer to keep protected from the sun yet cool for the active life I have to lead. I haven’t bought from Silky before, but am delighted with the dresses received although whilst both are “medium” in size, one fits perfectly and the other is too large. However, I am keeping both because I can use the larger one at night as a comfortable nightdress, which will keep away the midge bites (from the wisteria outside my ever open bedroom windows) but still feel cool - win win!

Easy to order quality silk at affordable prices. Always delivered promptly & excellent comfort.
Try you won't be disappointed!

Well constructed duvet cover. Love the colour and feel. Will buy another one for our sparse room.

Glad to be able to buy silk again. It is thin under clothing but provides warmth