Sillysentiments Reviews 

519
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic products, noting that items feature brilliant designs and maintain wonderful quality across every purchase. People also mention that the staff is exceptionally friendly and helpful, making interactions pleasant while ensuring packages are carefully prepared. Some reviewers were not happy with customer service, pointing out unhelpful email replies, long delays, and a lack of support when issues arose. Others also mentioned delivery delays and receiving products that did not match the advertised images or expectations. A few consumers felt ignored when trying to resolve these problems or asking for order updates.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the amazing quality, hilarious designs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while many consumers praise the team for... See more

Staff

Customers consistently note positive experiences with staff, frequently describing the team as extremely... See more

Order

Customers had ambiguous experiences with order, as many reviewers regularly purchase items and report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never had a problem with any of my purchase from this company, I love how you get care instructions when u order a tumbler or mugs! I’ve ordered so much from here & I will 100% recommended to fri... See more

Rated 5 out of 5 stars

I have been buying from this company for about 9 months now. I can not rate them enough, their products are amazing and are wonderfully funny, rude, below the belt type of humour that my world needs!... See more

Rated 5 out of 5 stars

I have been purchasing items from this company for quite a while and always received AMAZING items. Recently found them on Whatnot, obviously had had to purchase more and received my first package (of... See more

Rated 5 out of 5 stars

Items are always good quality and some amazing designs! The staff are a whiz at picking and packing the items, items always arrive quickly! Vicki and her lives on TikTok and whatnot never fail to put... See more



Contact info

3.9

Great

TrustScore 4 out of 5

519 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(519)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely love this company. Very friendly staff who are very helpful. Had fast delivery on all my delivery's. There is so much verity of stuff. And there always adding new stuff to the shop. It's so good I keep coming back for more, teachers gifts, birthday gifts, Xmas gifts and gifts to cheer you up when having a low one.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Great stuff xx

Ordered and paid for next day delivery but thought it would be unlikely as it’s to close to Christmas however arrived bang on time and delivered with care.
One item was out of stock in the colour I ordered so the lovely lady called me and offered me an alternative rather than cancel my order which I thought was perfect !!
Really funny gifts at great prices.
I’ll be back

21 December 2024
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. I was sent the wrong item and complained. They offered to send a free return envelope which never arrived and then ignored all my subsequent emails.

5 December 2024
Unprompted review
Rated 4 out of 5 stars

Great site for gifts if you have a sense of humour!!

Speedy delivery and great quality products. The only down side is I didn't see the special offers until after I had ordered as I originally saw the site on FB then ordered using a link from FB. As I had spent a certain amount I should have got a free item, however, it did state within the special offer that in order to get this you did have to include it in the original order therefore I didn't qualify so that was disappointing. That aside, great site, 100% my sense of humour and I will definitely be making purchases from Silly Sentiments again! Great for gift ideas or stocking fillers!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service all in all

Brilliant service all in all! I couldn’t ask for a better buying experience & customer service. Products received are amazing! Bought several times now on the website and TikTok, and continue to order as there is so much variety. These are amazing for gifts too!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

☆☆☆☆☆

☆☆☆☆☆

I honestly couldn't recommend this company enough!
Not only the products are the best around but the staff and the owner are incredible!
A++++ products
A++++ communication
A++++ postage time
I will continue to order monthly from this company!

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company to buy from

Excellent company to buy from. Quality of the products and value for money is outstanding. Their customer service goes the extra mile, they always put the customer first.
I've lost count of the amount of times I've ordered!

4 April 2024
Unprompted review
Rated 1 out of 5 stars

Avoid, avoid, avoid!!!

I ordered a bauble and a photo decoration in good faith and when they arrived the bauble was scratched and the photo ornament was very dark with the photo back to front. I emailed to question this and ask for replacement items and was told that I can send the bauble back for a refund but they will not do anything about the photo decoration because it states on their order page that photos will come out darker. I went through the order page and there is nothing to state the photos come out darker, but even if there is there is no excuse for the photo being the wrong way round!! They ignored this point completely and sent me a return label for the faulty bauble only. As I do not trust this company to refund me it means that I will not send it back because that would make me further out of pocket!

Avoid this company, who provide an awful service and have terrible customer services on top of that!!

Judging by the response on here from customer services, I rest my case!! My other reviews are absolutely nothing to do with you, however you have stalked my profile to try to discredit me. That says a lot more about your company than it does me. I am still waiting for a response about the faulty photo decoration, and no I do not trust your company to refund me for the product due to the fact that you are completely ignoring my queries about photo decoration. That is why I am out of pocket, again because your lack of customer service speaks volumes. And yes I do know what I am talking about because I have a strong customer service background dealing with escalated complaints, your response to my review would have led to disciplinary action in the blue chip company I worked for!!!!

Also, for the record, all I wanted in the first place was a replacement, NOT a refund. I also sent you photos and a video as proof of the faulty items!! Most companies would see the proof and provide a replacement or refund rather than expect a customer to have to trek down to a post office or parcel drop off point then wait for it to arrive at their returns department and then make the customer wait for a refund, which could then make it too late to buy a replacement item so close to Christmas!! Like I said I feel like I would not get a refund from you and so didn’t want to be out of pocket any further. Again, based on your response on here, I feel I made the right call!!

6 December 2023
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

We feel your review is extremely unfair, we sent you a free returns label and you've stated you don't want to return it.

We will not refund an item without you returning it, like any other company. We are a reputable business who has been trading almost 10 years. We have over 10,000 5 star reviews (look at our social media). I can see that all but one of your reviews on here are 1 star scathing reviews, which speaks volumes.

As previously stated, you're welcome to use the free returns label we have sent you but you've refused.

Have a lovely Christmas.

Rated 5 out of 5 stars

I am so glad I found this company they…

I am so glad I found this company they have the best products I have ever come across and the owner and team work so hard to give us the so many amazing products and the giggles we have with it all. The lives are amazing and so much fun it brightens up my day and I will be forever grateful for this company xxx

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing team of filthy…

Absolutely amazing team of filthy experts. Their filth is so contagious I have brought time and time again and will continue buying. Amazing team amazing company, just one of their items can lift your low mood as they are so funny and other items can make you cry as they are heart melting. Filthy for life, love you lots you filthy lot 😘

2 December 2023
Unprompted review
Rated 5 out of 5 stars

The best company around for filth …

The best company around for all your filthy paraphernalia! I wouldn’t shop anywhere else now! The range is huge and the possibilities are endless with what to gift! I also love the fact you can personalise items as well! Definitely shop at silly/filthy sentiments again!

14 November 2023
Unprompted review
Rated 1 out of 5 stars

My order never came

My order never came, sent numerous emails to be told my address was wrong and that if I still wanted the item I would have to pay again for it to be re posted! Terrible customer service

6 November 2023
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hello Nicola, our website clearly states that the customer must input their address correctly, unfortunately you didn't put your street name or town on your address. You emailed us to state your order hadn't arrived, we asked you to confirm your address as the tracking said it was being returned to sender due to an incorrect address. You confirmed your address and it was wrong. This was the customers error and we advised the customer that due to it being her error she would need to pay for postage again, as both cards were personalised so we couldn't refund because the cards had text she had chosen inside them. Customer advised that the birthday was the following day so wouldn't be needed anymore, advised that due to items being personalised we cannot refund. Our customer service is not terrible, you just think this because we asked you to repay the postage for YOUR mistake.

Have a lovely day.

Rated 1 out of 5 stars

Damaged Product, No Customer Service

Ordered a mug and it was delivered damaged.
I have been trying to contact them via email as there is no contact number. Its has been a weeks now and I have had no response.
They state that they will get back to complaints within 2/3 days.

13 October 2023
Unprompted review

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