Sil-Mid Limited Reviews 

122
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Easy order good communication and the best price for Aeroshell Oil. Free shipping and delivered promptly. Thank you

Rated 5 out of 5 stars

Sil-Mid have proven reliable, helpful and efficient over the many years of service to our large organisation. The latest offer to control our onsite stock has worked well for the 12 months it has been... See more

Rated 5 out of 5 stars

Our company has placed many orders with Silmid in the last few months and we have always received outstanding customer service. We have been kept informed and the staff have always tried their very b... See more

Rated 5 out of 5 stars

Sil-Mid sell the majority of materials we require. Nine times out of ten the items are in stock and if not they will try to find stock with their suppliers. Free postage for orders over £50 is a bonus... See more

Company details

  1. Aerospace company
  2. Airline

Written by the company

Sil-Mid Limited has been providing an extensive range of specialist products for over 40 years. We pride ourselves on excellent service and offering our customers a range of products and services to meet their needs.


Contact info

4.2

Great

TrustScore 4 out of 5

122 reviews

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No recent history of asking for reviews

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4.2

All reviews

(122)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Processing of orders

Very impressed with the level or service given, quick responses to enquiries and placing of orders.

When we have a line stop they act quick and professionally

15 September 2015
Unprompted review
Rated 4 out of 5 stars

Excellent on line site

Very good on line site clear and easy to see price tech data price breaks stock etc best site by far in this industry

Not always the best price but a quick phone call to polite knowledgable staff and SIL-MID will offer a better deal and price match where possible

16 July 2015
Unprompted review
Rated 5 out of 5 stars

Renolin OX30

We were quoted quickly, price was good and delivery was early as they tried what they could to improve lead time as we in desperate need of this item.
Thanks for your help.

2 July 2015
Unprompted review
Rated 5 out of 5 stars

Good, reliable, helpful service.

Sil-Mid have proven reliable, helpful and efficient over the many years of service to our large organisation. The latest offer to control our onsite stock has worked well for the 12 months it has been running, saving us time and money whilst providing essential stocks that keep our production flowing. Last minute or special requests are handled curtiously and efficiently. Thanks for your support Sil-Mid.

24 June 2015
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

My customer was desperately waiting for a product to proceed with manufacturing.You ensured delivery by 9am the next day,Which was greatly received in time.

2 June 2015
Unprompted review
Rated 3 out of 5 stars

Extended lead time

Was quoted 2 week lead time, but actually took 4 weeks to arrive.
Room for improvement on this occasion, and not the normal level of service I have come to expect from Silmid.

8 April 2015
Unprompted review
Sil-Mid Limited logo

Reply from Sil-Mid Limited

Thank you for the feedback, this is much appreciated. We are aware of this issue and working on improving the existing process to avoid this happening in the future. Alison Goodwin, Sales & Commercial Manager

Rated 5 out of 5 stars

New customer

New customer to silmid, Good customer service, quick turnaround on quotes, very helpful, prompt delivery when promised.

25 March 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

First order recently placed and collected from Sil-Mid Limited after securing a major sponsorship deal on behalf of the Shackleton Preservation Trust. Great team to deal with; ultra-efficient service and great support throughout.
A local firm but a global supplier - fantastic!

11 March 2015
Unprompted review
Rated 2 out of 5 stars

Quoted delivery time did not match actually delivery!

Sil-Mid quote long lead times then do not actually meat the date they have quoted. Very frustrating and poor customer service. Always looking for alternative suppliers, even if they are more expensive, as long as they delivery on the date quoted that is worth paying for.

10 March 2015
Unprompted review
Sil-Mid Limited logo

Reply from Sil-Mid Limited

We have contacted JW, and whilst we have processes in place to prevent this, it is clear on this occasion the process did not work. This will now be reviewed to ensure it is more robust. JW has indicated that he will continue to use Sil-Mid when the need arises with a clear emphasis on lead times.Thank You for the feedback.

Rated 3 out of 5 stars

Website Slow - on any connection - Good Service

The service is fantastic but the website can be extremely slow and painful to use regardless of the internet connection. We have been using Silmid for many years and it has always been an issue.

10 March 2015
Unprompted review
Sil-Mid Limited logo

Reply from Sil-Mid Limited

Thank you for the feedback, this is much appreciated. We are aware of this issue and are working on it. After speaking to Mr Bunt we now know some of the pages where it was particularly slow which we will look at . We aim to continuously improve silmid.com to ensure it is a user friendly and efficient website. Faye Gallagher, Ecommerce Manager

Rated 5 out of 5 stars

1st time use of Sil-Mid was excellent.

Service from Sales through to delivery was excellent. We will continue to use Sil-Mid for one particular product and should the need arise, we will seriously consider them for other products in the future.

5 March 2015
Unprompted review

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