Sil-Mid Limited Reviews 

122
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Easy order good communication and the best price for Aeroshell Oil. Free shipping and delivered promptly. Thank you

Rated 5 out of 5 stars

Sil-Mid have proven reliable, helpful and efficient over the many years of service to our large organisation. The latest offer to control our onsite stock has worked well for the 12 months it has been... See more

Rated 5 out of 5 stars

Our company has placed many orders with Silmid in the last few months and we have always received outstanding customer service. We have been kept informed and the staff have always tried their very b... See more

Rated 5 out of 5 stars

Sil-Mid sell the majority of materials we require. Nine times out of ten the items are in stock and if not they will try to find stock with their suppliers. Free postage for orders over £50 is a bonus... See more

Company details

  1. Aerospace company
  2. Airline

Written by the company

Sil-Mid Limited has been providing an extensive range of specialist products for over 40 years. We pride ourselves on excellent service and offering our customers a range of products and services to meet their needs.


Contact info

4.2

Great

TrustScore 4 out of 5

122 reviews

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4.2

All reviews

(122)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good respectable and reliable.

I work for a large company and i have never had an issue with Silmid,
They are helpful and quick working, I love our sales Rep and have a great relationship. Hope to have a continued good working relationship wit Silmid in the future.

5 March 2015
Unprompted review
Rated 3 out of 5 stars

Good when dealing with them over the phone

Could not get thru on website but have discovered afterwards they have
the wrong email address for me, now I know should be simpler.

18 February 2015
Unprompted review
Sil-Mid Limited logo

Reply from Sil-Mid Limited

We have been in contact with the customer and addressed his concerns and he was satisfied with our response

Rated 2 out of 5 stars

Disappointed

We were supplied with an incorrect varnish by Sil-Mid and when we re-ordered it, the service received wasn't very good.
I expected a better service seeing as it was a Sil-Mid error and I was constantly chasing up delivery dates for the replacement item.
If I'd have known this would have happened I'd have asked Sil-Mid to take the incorrect item back.

22 January 2015
Unprompted review
Sil-Mid Limited logo

Reply from Sil-Mid Limited

We have spoken to the customer and understand his comments and have put in place procedures to ensure this does no happen in the future. Mr Conquer is happy with our response and will continue to use our service when required.

Rated 5 out of 5 stars

EXCELLENT SERVICE

I NEEDED A PRODUCT NEXT DAY AND WAS HAVING TROUBLE ORDERING ON THE WEBSITE SO I CALLED THEM UP AND THEY SORTED IT STRAIGHT AWAY - I RECEIVED MY DELIVERY BY 9AM THE FOLLOWING DAY :-)

22 January 2015
Unprompted review
Rated 4 out of 5 stars

Silmid as a supplier

My general opinion of Silmid is very high. I have been dealing with them for a long time and have no cause for complaint from the sales department or customer service departments, at all. However, we have been suffering some QA issues recently, which is a cause for some concern.

7 January 2015
Unprompted review
Rated 5 out of 5 stars

How a Supplier should be!

I needed one of their products urgently. Reply to enquiry email was rapid, item ordered and delivered the following morning. Excellent! Communications were excellent so I knew exactly where we were. Lady I dealt with (Helen) clearly a credit to the Company.

19 November 2014
Unprompted review
Rated 4 out of 5 stars

Always happy to help

Excellent customer service always able to help, only a few issues with the confirmation emails for our orders not being received so we have to chase up the goods but otherwise very happy.

19 November 2014
Unprompted review
Rated 4 out of 5 stars

Very helpful and informative

Although I do not require many of the products from Silmid I wish I did. I have had know issues with the company or the contacts there. They have been informative in requests for information and able to deliver this information and their products promptly.

12 November 2014
Unprompted review
Rated 5 out of 5 stars

Excellent!

i am very happy with the service I received. Good manner, good response and choices of products.

11 November 2014
Unprompted review
Rated 5 out of 5 stars

A1 Service

In my current position, I have been working with Sil-Mid for the last 2 years. I have always have very quick, helpful, useful and productive service from my contacts Michelle Hoey and Mike Young and i have no doubt that the rest team are the same. Thank you for your support Sil-mid.

23 October 2014
Unprompted review
Rated 5 out of 5 stars

A Quality Supplier

A very reliable supplier of high professional standard. We require expiry dates on ordered products and this is always provided with every product. I would highly recommend to any potential customer.

22 October 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant

The order was despatched within about an hour of ordering and arrived the next working day. You just cannot fault that for service. Well done to Silmid and all staff there. If only all companies operated in such a commendable way.

20 October 2014
Unprompted review

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