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Silver by Mail Reviews 493

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TrustScore 4 out of 5

4.2

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers consistently praise the products, often describing them as beautiful, high-quality, and better than expected. Many people appreciate the efficient delivery service, noting that items arrive promptly and are beautifully packaged, often including a small treat. The ordering process is frequently highlighted as easy and straightforward, contributing to a positive overall experience for consumers. However, some people were dissatisfied with the quality of certain items, reporting issues such as tarnishing, breakage, or stones falling out, even after limited wear. A few other people also felt that the size of some products, particularly earrings, was smaller than anticipated based on the website's portrayal.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the beautiful and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers are pleased with the quality, noting items... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed of delivery,... See more

Order

Users describe positive interactions with order. Many customers find the online ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found prices competitive and affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for the Ruby earrings for a while, so when they appeared at 30% off I couldn't resist!! They arrived two days later, beautifully packaged with an added treat inside. The earring... See more

Rated 5 out of 5 stars

I love shopping from Silver by Mail. Their jewellery is beautifully designed and of very high quality. The customer service is excellent and each piece of jewellery is sent in a Silver logo box cont... See more

Rated 5 out of 5 stars

Great experience, my items arrived within a few days, gorgeously packaged with a chocolate in each box and cleaning cloth. Items are of great quality. I will DEFINITELY ordering again! A very happy... See more

Company details

  1. #254 of 288 best companies in Jewellery shop
  2. #224 of 282 best companies in Fashion accessories shop

Written by the company

Silver by Mail in the UK offers the largest exclusive collection of handmade sterling silver jewellery from around the world at the most affordable prices.

Contact info

4.2

Great

TrustScore 4 out of 5

493 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy to navigate site

Easy to navigate site, beautiful jewellery and the band ring I ordered is absolutely beautiful and fits perfectly
Delivery was very fast and packaged in a soft bag inside a lovely little box......and the little chocolate inside was a lovely touch

6 July 2024
Rated 5 out of 5 stars

Excellent product range

Excellent product range, I've bought from this company 4 times now. Every time quick delivery, beautifully presented. Love the little chocolate you get! Would highly recommend this company!

23 July 2024
Rated 2 out of 5 stars

Happy with the ease of purchase but not…

Happy with the ease of purchase but not with the ongoing quality.
My wife had bought a "flow" silver bracelet, which she loved, but it broke at the catch within three or four weeks. Thinking it was just a one off and the result of "user error". I bought her another one, which after two weeks has broken again in the same place. At £44 each I would expect the bracelets to last longer as it is they seem not fit for purpose and anyone buying one should probably be offered a refund!
Unfortunately I have made other purchases before second bracelet broke and have concerns about the quality of those too!

13 July 2024

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