Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more
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Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
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Company details
- Serviced Accommodation
- Business hotel
- Group Accommodation
- Pet Friendly Accommodation
- Self-Catering Accommodation
- Travel agent
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1k reviews
No recent history of asking for reviews
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Sara Garibaldi provided excellent service
The wide range of apartments and locations that SilverDoor offered for my 2-month business stay in London was the best of any long-term lodging service I tried. Sara Garibaldi, the Senior Account Specialist, worked with me when my dates and criteria changed, and went to great lengths to find and secure a flat that would work for me both professionally and personally.
16 April 2024
Unprompted review
Reply from SilverDoor
Hi,
Thank you so much for leaving a review, we really appreciate your kind words. I am so happy I was able to assist you with your booking and find you the best accommodation for your stay.
Kind regards, Sara
Lauren is a star!
A great variety of accommodation options were presented to us that fit our criteria. Lauren was so responsive and helpful, her impeccable service made it so easy to select a property and secure our booking. We'll be using SilverDoor apartments again!
12 April 2024
Unprompted review
Reply from SilverDoor
Hi Gemma,
Thank you for taking the time to leave a review. I'm so pleased we could help you with your booking and requests. We look forward to hearing from you again!
Kind regards, Lauren
Lauren was incredibly efficient and…
Lauren was incredibly efficient and helpful, providing a great first impression of SilverDoor.
3 April 2024
Unprompted review
Reply from SilverDoor
Hi Sofia,
Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests.
Best wishes, Lauren
Great apartment
Great apartment, great support, Milena always available to assist when needed
21 March 2024
Unprompted review
Reply from SilverDoor
Hi, Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Milena
Great service
Great service, professional approach, very easy to contact and get reply promptly - I had a great service from Harvey. I used SilverDoor apartments for the second time for corporate booking and I am very happy client.
11 March 2024
Unprompted review
Reply from SilverDoor
Hi Mags,
Thank you for taking the time to leave a review. I'm so pleased we could help you with your booking and requests. We are so happy you thought to use us again and you are happy with our services.
Kind regards, Harvey
Great experience
We recently used SilverDoor apartments for a corporate booking and the service we received from Ella was brilliant. I was given a tour of the building and the apartment ahead of confirming the booking and the whole booking process was very straight forward. Ella was always very prompt with her responses to my requests and incredibly patient when we had to adjust the check-in dates. We will certainly use SilverDoor again.
17 March 2024
Unprompted review
Reply from SilverDoor
Hi Christina, thank you for spending time leaving a comment. I am so glad I was able to assist you with your booking and we look forward to hearing from you again.
Kind regards, Ella
Excellent suggestions & seamless communications
From the very onset, Silverdoor provided very good temporary housing suggestions near my desired location.
Their communication was prompt and upon shortlisting Oakwood Premiere as our final choice, the entire checking-in, stay, extension & check-out procedure was seamless and without any hassle.
The property was excellent too with an extremely comfortable experience of two and a half months there.
I highly appreciate Silverdoor for all the assistance they provided during this initial settling in period in Japan
7 January 2024
Unprompted review
Reply from SilverDoor
Hi Subhajit, I really appreciate your kind comments. I am glad we could assist you with your booking and that you were satisfied with your stay.
Kind regards, Sophie
Rhianna was very professional
Rhianna was very professional. I had to find the place to live temporality for my colleague urgently, she understood our needs and gave me excellent service. I appreciate her quick response which helped me a lot to find the right place for my colleague. I am beyond grateful for Rhianna’s expertise and support.
8 March 2024
Unprompted review
Reply from SilverDoor
Hi Nao, Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Rhianna
Exceptional service
Kelly Gale was a pleasure to work with. All my concerns were professionally dealt with and my questions promptly answered.
21 February 2024
Unprompted review
Reply from SilverDoor
Hi Joe,
Thank you for leaving a review. I am so glad I could help with your booking and requirements, and I hope I can help if you have any booking requirements in the future.
Best wishes, Kelly
Amelie was very helpful and available…
Amelie was very helpful and available to support throughout the Local Authority's urgent search for an apartment stay for a client, at a short notice.
All communication was clear and timely and service top notch!
19 February 2024
Unprompted review
Reply from SilverDoor
Hello,
Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests.
Best wishes, Amelie
Efficient and stress free
Nora had been very responsive, and efficient. Messages were easy to understand and it was stress free
6 February 2024
Unprompted review
Reply from SilverDoor
Hi Koichiro, Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future.
Best wishes, Nora
Great costumer care
I have nothing but good words for the service I've received. There was a small misunderstanding when I first arrived and it was resolved within minutes, without any issues. Jesse Chacon has been amazing and very attentive, he communicates well and is available upon any request. I definitely recommend him and his service.
19 January 2024
Unprompted review
Reply from SilverDoor
Hi Paulina, I really appreciate your kind comments. I am glad I could assist you with your booking and we hope you have a great stay.
Kind regards, Jesse
Great service and hospitality
Great service and hospitality. Maria is very well experienced and professional, her availability is also very flexible, which made every query answered smoothly and quick. Her experience has been instrumental to make my stay as relaxed as possible.
30 January 2024
Unprompted review
Reply from SilverDoor
Hi Mohammed, Thank you for leaving a review. I am so glad I could help with your booking and requirements, and I hope I can help if you have any booking requirements in the future.
Best wishes, Maria
Amazing service
We had to book multiple apartments with short notice, and then extend the stays after a few days. George has been amazing throughout the whole process. He was quick, friendly and managed to find apartments exactly where we needed them. We will definitely use SilverDoor again for any future bookings :)
24 January 2024
Unprompted review
Reply from SilverDoor
Hi, Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests and I am so happy you enjoyed your stay.
Best wishes, George
Great experience from start to finish
After enquiring initially to Ross about wanting accommodation in London, he swiftly put me in touch with Harvey who sent me some great properties that same day and has always been pleasant and prompt in his replies. Overall a great experience with SilverDoor from start to finish!
31 January 2024
Unprompted review
Reply from SilverDoor
Hi Emma, Thank you for leaving a review. I am so glad I could help with your booking and requirements, and I hope I can help if you have any booking requirements in the future.
Best wishes, Harvey
Javier has been wonderful
Javier has been wonderful. Rapidly responding, offering a great selection of properties. Really enjoyed working with him. Very appreciated.
24 January 2024
Unprompted review
Reply from SilverDoor
Hi Anne Marie, thank you for spending time leaving a comment. I am so glad I was able to assist you with your booking.
Kind regards, Javier
Extremely positive experience!
Assistance throughout the booking phase up to check in / check out, availability and friendliness.
30 January 2024
Unprompted review
Reply from SilverDoor
Hi Emiliano, I really appreciate your kind comments. I am glad I could assist you with your booking and we hope you have a great stay.
Kind regards, Sophie
Jerome Smith: Flexible and Proactive Partner
Jerome Smith went above and beyond with my apartment renting situation. Would have no issues working with him again
29 January 2024
Unprompted review
Reply from SilverDoor
Hello, thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements.
Best wishes, Jerome
Sara Garibaldi made the booking process…
Sara Garibaldi made the booking process very easy and answered all questions very quickly :)
24 January 2024
Unprompted review
Reply from SilverDoor
Hi Sarah, Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests and I am so happy you enjoyed your stay.
Best wishes, Sara
Amelie always responded quickly
Amelie always responded quickly, very clear communication and provided extra information for our consideration.
22 January 2024
Unprompted review
Reply from SilverDoor
Hi Mio, thank you for spending time leaving a comment. I am so glad I was able to assist you with your booking.
Kind regards, Amelie
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