SilverDoor Reviews 

1,330
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Joey is very helpful. Every time I encounter a problem or have a special ask, he rises to the challenge and resolves all issues almost immediately. What’s more, he is extremely kind and deserves spec... See more

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Rated 5 out of 5 stars

Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more

Company replied

Rated 5 out of 5 stars

The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more

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Rated 5 out of 5 stars

First, i wanna give a shout-out to Sujith R as he is always the person i liaised with. Sujith has exhibited strong sense of ownership and responsibility towards the cases that we need to work toge... See more

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Company details

  1. Serviced Accommodation
  2. Business hotel
  3. Group Accommodation
  4. Pet Friendly Accommodation
  5. Self-Catering Accommodation
  6. Travel agent

Written by the company

SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.

SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.

Written by the company

Personal service, enhanced by innovation.
Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

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(1,330)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service In Tight Deadline from Loredana Cotfasa

I am thrilled to share my outstanding experience with Loredana Cotfasa, a remarkable member of the Client Account Support Team at Silver Door Apartments. Loredana's exceptional service, responsiveness, and positive attitude made my search for temporary housing an absolute breeze, even though I was navigating an unfamiliar area.

Loredana demonstrated remarkable efficiency by quickly finding temporary housing that perfectly matched the detailed specifications I provided. Her meticulous attention to detail ensured that every aspect of our requirements was met with precision. The apartment she secured for my Executive in London for the month of July received glowing reviews; they absolutely loved the space, and it exceeded all their expectations.

What truly sets Loredana apart is her ability to deliver results under tight deadlines. Despite the challenge of completing the entire process within two weeks, she managed everything seamlessly, showcasing her exceptional organizational skills and dedication.

Communication with Loredana was a delight, despite the time zone differences between the United States and the UK. She was incredibly responsive to emails, promptly addressing any questions or concerns. Her commitment to ensuring our satisfaction was evident as she guided us through every step of the process, providing invaluable support and reassurance.

I wholeheartedly recommend Loredana Cotfasa to anyone in need of temporary housing or serviced apartments. Her professionalism, responsiveness, and unwavering dedication to client satisfaction make her an invaluable resource. Working with Loredana was an absolute pleasure, and I am immensely grateful for her exceptional service.

Thank you, Loredana, for making this experience so seamless and enjoyable. You were absolutely fabulous! :)

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service by Loredana Cotfasa @ SilverDoor!

Loredana was amazing! She tried her best with finding me the best accommodation in Central London. And she was so patient, trying to accommodate my request and all preferences. Her service was, simply, excellent!

1 July 2024
Unprompted review
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Reply from SilverDoor

Hi Omayma,
Thank you so much for leaving a review, we really appreciate your kind words. I am so happy I was able to assist you with your booking and find you the best accommodation for your stay.
Kind regards, Loredana

Rated 5 out of 5 stars

Professional Excellence at any matter

I can recommend SilverDoor by any means! SilverDoor managed and assisted me during my international Assignment to China in every accommodation matter. Especially for me as a foreigner it's pretty difficult to settle down in a country as China. SilverDoor had me directly covered with an absolutely amazing apartment recommendation in a perfect advanced timely matter. It was perfectly suited for my needs.
To that I want to share their professional handling of critical matters. I was in a situation where my apartment host informed me to move out in a date which was before my actual stay/depart date. This caught me completely unexpected and raised some concerns but also in this situation my contact person Henry, directly searched for ways to contact me ASAP even though he couldn't reach out to me on the first place, he still managed to contact me and discuss this matter with me. In the end we could find a solution to this problem perfectly in time. Thank you once more Henry!

27 June 2024
Unprompted review
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Reply from SilverDoor

Hi,
Thank you for leaving such a lovely review.
It was my pleasure to assist you in finding the right accommodation for you. Please do not hesitate to contact me for any further enquiries.
Kind regards,
Henry

Rated 5 out of 5 stars

Above and Beyond

Kelly G has been wonderful to work with. She has gone above and beyond to accommodate our requests, change of dates etc...
Thank you! 5 STARS

24 June 2024
Unprompted review
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Reply from SilverDoor

Hi Ludwig,
Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Kelly

Rated 5 out of 5 stars

We recently secured a flat from…

We recently secured a flat from overseas with the incredible help of Alex from Silver Door. Being abroad made the process daunting, but Alex's attentiveness and responsiveness made it a breeze. She quickly grasped our specific criteria and found a perfect match. No question was too small for Alex, and she answered everything patiently and efficiently. For added peace of mind, she even provided a direct contact in case of any issues, and always made herself available throughout the process. We can't recommend Alex highly enough!

14 June 2024
Unprompted review
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Reply from SilverDoor

Hi Camay,
Thank you for leaving a review. I am so glad I could help with your booking and requirements, and was able to make the experience an enjoyable one for you. I hope I can help if you have any booking requirements in the future.
Best wishes, Alex

Rated 5 out of 5 stars

I felt right at home during my stay at…

I felt right at home during my stay at SilverDoor Apartments. The decor was stylish, and the apartment had a warm, cozy feel. I appreciated the attention to detail and the high standards maintained by SilverDoor.

28 May 2024
Unprompted review
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Reply from SilverDoor

Hi,
Thank you so much for leaving a review, we really appreciate your kind words. We are so happy you enjoyed your stay!
Kind regards, Sophie

Rated 5 out of 5 stars

Sara Garibaldi went above and beyond to…

Sara Garibaldi went above and beyond to help my son and several of his friends find the best short term stay accommodations while they are in London. She was patient and answered all of our questions in a timely manner. Highly recommend!

29 May 2024
Unprompted review
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Reply from SilverDoor

Hi, thank you so much for leaving such a kind review. I really appreciate the feedback and am so glad I could help find the perfect accommodation for your son and his friends. I hope they enjoy their stay!
Thanks, Sara

Rated 5 out of 5 stars

Lauren Finley- the absolute best!

Lauren Finley from silver door has recently helped me with renting out a short stay for my London holiday and oh my god, what a fab experience! Right from her service to the apartment it’s been fantastic! Super helpful and sweet Lauren just made the otherwise stressful hunting and booking process so simple! Cannot recommend her enough!

21 May 2024
Unprompted review
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Reply from SilverDoor

Hi Shradha,
Thank you so much for leaving a review. I'm so glad I could assist you with your booking and helped take the stress away! I hope you enjoy your stay!
Kind regards, Lauren

Rated 5 out of 5 stars

Excellent !!

I had the pleasure of being assisted by Harvey and I must say, his service was truly exceptional.

He went above and beyond to ensure that I had a positive experience every time I stayed in any apartment.

I would not hesitate to recommend him to anyone in need of assistance !

Thank you very much !
Agata

18 May 2024
Unprompted review
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Reply from SilverDoor

Hi Agata,
Thank you for leaving a review. I am so glad I could help with your booking and requirements, and I hope I can help if you have any booking requirements in the future.
Best wishes, Harvey

Rated 5 out of 5 stars

I was lucky to approach Silverdoor for…

I was lucky to approach Silverdoor for a short term rental in Leeds. The city’s hotels and apartments were fully booked but Lauren found a suitable option for me. She was super responsive and I am happy with my experience.
Highly recommended

16 May 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi,
Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests.
Best wishes, Lauren

Rated 5 out of 5 stars

I liked the swiftness with which…

I contacted a few companies online to find myself a stay in London. Harvey from Silver Door was swift in his response & helped me pick the right property at the right budget. I asked for the latest property pictures & he was kind enough to get it arranged. I was able to finalize everything in less than a week. Really appreciate the quick turn around.

It would be great if the availability of listings is displayed on the website as well.

17 May 2024
Unprompted review
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Reply from SilverDoor

Hi Bhavesh,
Thank you for taking the time to leave a review. I'm so pleased we could help you with your booking and requests. We are so happy you thought to use us and you are happy with our services.
Kind regards, Harvey

Rated 5 out of 5 stars

Sarah was great to deal with and very…

Sarah was great to deal with and very quick to reply to emails.

17 May 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi Sarah,
Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Sarah

Rated 5 out of 5 stars

Process was a Breeze!

Lauren has made the process to find housing a breeze! Excellent communication and helped us navigate the different areas of London! We are so grateful!

14 April 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi,
Thank you so much for leaving a review. I'm so glad I could assist you with your booking. I hope you enjoy your stay!
Kind regards, Lauren

Rated 5 out of 5 stars

Gabriella was very attentive in…

Gabriella was very attentive in managing my request despite the short notice, and have processed everything in a timely manner so that I can be transferred to a new accommodation.

13 May 2024
Unprompted review
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Reply from SilverDoor

Hi Angela, thank you for spending time leaving a comment. I am so glad I was able to assist you with your booking and we look forward to hearing from you again.
Kind regards, Gabriella

Rated 5 out of 5 stars

Excellent service and Lauren is a star !!!

I have been looking for a serviced apartment in London for the last few months. Have got in touch with a number of online services accomodation providers, I had a bad experience with one of them also ( Blueground). Finally , I found the right one after reading the reviews on Trust Pilot. They had a review score of 4.9 , I would give it all 5 stars and mostly because of Lauren . She has been extremely professional and patient with me . She has helped me in the process of finding a good accomodation. I have booked it from September till December . I am confident that my stay is also going to be as wonderful as my experience of booking the place. All thanks to Lauren .

1 May 2024
Unprompted review
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Reply from SilverDoor

Hi,
Thank you so much for leaving a review. I'm so glad I could assist you with your booking. I hope you enjoy your stay.
Kind regards, Lauren

Rated 5 out of 5 stars

Sara Garibaldi provided excellent service

The wide range of apartments and locations that SilverDoor offered for my 2-month business stay in London was the best of any long-term lodging service I tried. Sara Garibaldi, the Senior Account Specialist, worked with me when my dates and criteria changed, and went to great lengths to find and secure a flat that would work for me both professionally and personally.

16 April 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi,
Thank you so much for leaving a review, we really appreciate your kind words. I am so happy I was able to assist you with your booking and find you the best accommodation for your stay.
Kind regards, Sara

Rated 5 out of 5 stars

Lauren is a star!

A great variety of accommodation options were presented to us that fit our criteria. Lauren was so responsive and helpful, her impeccable service made it so easy to select a property and secure our booking. We'll be using SilverDoor apartments again!

12 April 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi Gemma,
Thank you for taking the time to leave a review. I'm so pleased we could help you with your booking and requests. We look forward to hearing from you again!
Kind regards, Lauren

Rated 5 out of 5 stars

Lauren was incredibly efficient and…

Lauren was incredibly efficient and helpful, providing a great first impression of SilverDoor.

3 April 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi Sofia,
Thank you for taking the time to leave a comment, I really appreciate it. I'm so pleased we could help you with your booking and requests.
Best wishes, Lauren

Rated 5 out of 5 stars

Great apartment

Great apartment, great support, Milena always available to assist when needed

21 March 2024
Unprompted review
SilverDoor logo

Reply from SilverDoor

Hi, Thank you for leaving a review. I am so glad I was able to assist you with your booking and requirements. I hope I can do so in the future and that you had a lovely stay.
Best wishes, Milena

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