Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
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The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more
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Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
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Company details
- Serviced Accommodation
- Business hotel
- Group Accommodation
- Pet Friendly Accommodation
- Self-Catering Accommodation
- Travel agent
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Stay in Neutral Bay
Very professional and efficient, great accommodation. Jasmine in particular was fantastic to work with, responding promptly to requests with great communication.
21 March 2025
Unprompted review
Reply from SilverDoor
Hi Chris,
Thank you for your kind words! We're so happy to hear you had a positive experience. We appreciate your feedback and are glad you found our accommodation comfortable and our staff helpful. We'll be sure to pass your compliments along to Jasmine. Looking forward to assisting for your future accommodation requests!
Kind regards,
Rhys Tan
Head Account Manager
Give Jack Lynskey a Pay Rise!
Jack Lynskey, Customer Service Agent,
is a credit to SilverDoor Apartments.
I've happily stayed there twice and with Jack's expert assistance, was able to negotiate a price for abeautiful one-bed apartment at Empire Square that suited my group's budget.
25 March 2025
Unprompted review
Reply from SilverDoor
Hello David,
Thank you for taking the time to leave this lovely review. Glad to hear you had two enjoyable stays that fitted within your budget. We strive to provide exceptional customer service and are thrilled that Jack went above and beyond. I'll pass your comments on and we look forward to supporting your next request in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Very helpful and professional
Very helpful and professional. SilverDoor will be our "go to" should we require any future accommodation for personnel coming from overseas. Lauren and her team were engaged and patient with us. SilverDoor delivered a fantastic service that I would highly recommend to anyone.
6 March 2025
Unprompted review
Reply from SilverDoor
Thank you very much for your positive feedback, we are very grateful. Our clients feedback allows us to continue providing this exceptional service, whilst enhancing their experience.
Thank you
Michelle Shepherd
Head Account Manager
Writing to Loveday is a wonderful…
Writing to Loveday is a wonderful experience. She is really helpful and makes you feel like she is a friend who knows you.
She is all ears to whatever you might wondering about.
Simply the best!!
18 March 2025
Unprompted review
Reply from SilverDoor
Hello Pernilla,
Thank you for taking your time to complete your review and for your lovely feedback on Loveday. We're pleased to hear you had a great experience and will pass on your comments to Loveday.
We look forward to assisting you with your next request in the near future.
Kind regards,
Charlie Crane
Head Account Manager
Excellent Service & great options
I have worked with Loveday for a few corporate bookings and she has been amazing. Very helpful, attentive and always willing to help with additions and amendments. Always a pleasure! Looking forward to working with her on more bookings!
12 March 2025
Unprompted review
Reply from SilverDoor
Hello Cedric, Thank you for your kind words and review. We're glad to hear that you have had such a positive experience working with Loveday. We appreciate your feedback and will pass on your comments to Loveday.
Kind regards,
Charlie John Crane
Head Account Manager
Excellent Service and Reliable Corporate Housing with Silverdoor!
SilverDoor has been amazing in helping set up corporate apartments for my company. From the start, they’ve made the whole process smooth and stress-free.
A special thank you to Michele and Ben, who have been incredibly helpful in setting up accommodations for my team. They have consistently gone above and beyond to ensure that our needs are met, always showing genuine concern for our well-being. Their responsiveness have made all the difference in ensuring a smooth experience.
Also, Chris has been incredibly helpful, even after hours and on weekends. When I locked myself out of my apartment, he was able to assist right away, which I really appreciated!
If you’re looking for reliable and hassle-free corporate lodging, I highly recommend SilverDoor. Great service and a team that genuinely cares!
6 March 2025
Unprompted review
Reply from SilverDoor
Hi Paula,
Thank you very much for your detailed feedback. SilverDoor is extremely grateful for such valuable insights. We will certainly pass on your feedback to Chris, our trusted property partner. Michele and Ben have really enjoyed working with you and your team, and we look forward to our continued working relationship.
Many thanks again,
Michelle Shepherd
Head Account Manager
SilverDoor excellence
From start to finish SilverDoor, and in particular, Emma Westcott, have been excellent. Emma's attention to detail and understanding of our requirements, where we also had to add in some additional requests, has been exemplary. She has also been a pleasure to engage with and her professional manner and detailed correspondence were brilliant. She has gone above and beyond what I expected and gone the extra mile at each request. I would highly recommend!
25 February 2025
Unprompted review
Reply from SilverDoor
Hello Catherine,
We're happy to hear about your positive experience with SilverDoor and Emma. We are delighted to hear that Emma has gone above and beyond your expectations. Thank you for your review, kind word and recommendation.
I'll pass these lovely words to Emma and we look forward to assisting you with future requests.
Kind regards,
Charlie John Crane
Head Account Manager
Non insured serviced apartments
We always book with Silverdoor as they were a great service once. Last time we booked with them last November, we had an unfortunate break in and valuables were stolen. After many discussions with Silverdoor, they basically told us that they won't compensate us or even help us get compensation from the building itself. What a shame a great service is not longer safe to stay with. I advise anyone to be careful when booking with them and make sure you have insurance for your booking!
22 November 2024
Unprompted review
Reply from SilverDoor
Dear Mostafa,
I am sorry to hear that you experienced a burglary during your recent stay. I understand how distressing this must have been.
At Citybase, we always do our utmost to assist and support any investigation in any way we can, working closely with the property to gather evidence to support your case. Ultimately though this comes down to a police investigation and I can see that you have contacted the police, who confirmed that there was no forced entry but a balcony door had remained unlocked.
Regarding insurance all apartments in our portfolio are insured; however, this does not extend to guests' personal belongings Given that guests often travel with high-value items, it is not possible to have a blanket insurance policy covering all personal effects.
As stated in your booking confirmation, we strongly recommend you have an insurance policy in place should such unfortunate events like this happen.
If I can be of any further assistance please let me know.
Kind regards,
Chris Lyon
Head of Client Services
Citybase Apartments
Pleasure to deal with!
Easy to book and pay for our corporate bookings and the account support team friendly and a pleasure to work with!
31 January 2025
Unprompted review
Brilliant experience
Really useful and quick to respond- we had a lot of unique requirements, that were accommodated with patience and efficiency.
23 January 2025
Unprompted review
The team at silverdoor are awesome
The team at silverdoor are awesome! This is the second time i have engaged their services and they are my go to for my leisure travels in london!
Special shoutout to Ms Leah Wilson, she is attentive accommodating and super fast in her services! Thank you Leah for making our family vacation this Christmas a memorable one!
16 December 2024
Unprompted review
Reply from SilverDoor
Hello Chin, Thank you for sharing your feedback. We will pass on your comments to Leah. We hope to support you with your next request.
Kind regards,
Charlie John Crane
Head Account Manager
Great Service
4 January 2025
Unprompted review
Reply from SilverDoor
Hi Noemi,
Thank you for review. We hope you enjoyed your stay and look forward to assisting you with your next request in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Reply from SilverDoor
Hi Emma,
Thank you for review. We hope you enjoyed your stay and look forward to assisting you with your next request in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Reply from SilverDoor
Hi MD,
Thank you for review. We hope you enjoyed your stay and look forward to assisting you with your next request in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Lauren has been absolutely brilliant…
Lauren has been absolutely brilliant with any request I have come through with. Excellent customer service. I have had some late notice requests but Lauren has helped in any way possible. You should be very proud to have Lauren in your company.Thanks Lauren.
29 November 2024
Unprompted review
Reply from SilverDoor
Hello Becky, Thank you for your comments and review. We will pass on your lovely words to Lauren. We hope you to support with your next request in the near future.
Kind regards,
Charlie John Crane
Head Account Manager
Sara Garibaldi was really kind
Sara Garibaldi was really kind, she answered all my questions and concerns proactively and efficiently.
The reservation process was very simple, thank you!
4 December 2024
Unprompted review
Great response time
Great response time, as always. Thank you Sarah.
28 November 2024
Unprompted review
A Big thanks to Sara and Hannan
A Big thanks to Sara and Hannan, they were great
25 November 2024
Unprompted review
Reply from SilverDoor
Hi Ismail,
Thank you for taking the time to leave a review. I will be sure to pass on your thanks to Sara and Hannan.
Kind regards,
Chris Lyon
Head of Client Services
Javier was very quick, friendly, and efficient.
Javier was very quick, friendly, and efficient.
We were able to secure accommodation for our passenger who was relocating to Dubai with less than 5 days' notice.
Javier found an apartment for us in just one day.
He also answered all our questions and provided the necessary information to help the passenger make a decision about the apartment.
Excellent service.
Thank you very much!
20 November 2024
Unprompted review
Reply from SilverDoor
Hi Julieta,
Many thanks for taking the time to leave a review.
It wonderful to hear that Javier was able to turn the request round in the same day, whilst providing you with all the information you required. We hope your guest has an enjoyable stay and we look forward to working with you again in the near future.
Kind regards,
Chris Lyon
Head of Client Services
Wonderful experience and fantastic customer service!
Our experience has been wonderful. Nice, clean apartment and good location. Customer service has been amazing -- anytime we had any issues or concerns, we had the pleasure of working with Loveday, who is always very quick to respond and had issues resolved quickly. Not to mention, she is so kind, friendly, and helpful, and every interaction with her has been delightful. Great job to her and her team!
22 November 2024
Unprompted review
Reply from SilverDoor
Hello Joyce,
Glad to hear you've had a positive experience with SilverDoor and the team worked proactively to answer any issues and concerns you had. Thank you for your comments and taking the time to share your review. We hope you enjoy the rest of your stay.
Kind regards,
Charlie John Crane
Head Account Manager
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