Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
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Review summary
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The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
The service provided by Silverdoor is very efficient and makes our co-workers' accommodation a really nice experience despite being so far away from home for so long. We have people living in many... See more
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Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
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Company details
- Serviced Accommodation
- Business hotel
- Group Accommodation
- Pet Friendly Accommodation
- Self-Catering Accommodation
- Travel agent
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Room cleaner often forget to re-fill room amenities
Room cleaner often forget to re-fill room amenities. I requested to deliver liquid soap and tissue in bath room and delivered on the same day
21 November 2024
Unprompted review
Reply from SilverDoor
Dead Koichi,
I'm glad to hear that the on-site team managed to resolve the issue quickly for you. Our team are always on hand and happy to help with any requests you have before, during and after your stay.
Kind regards,
Chris Lyon
Head of Client Services
Reply from SilverDoor
Hi Daniel,
Many thanks for the review and it's lovely to you enjoyed your stay!
Kind regards,
Chris Lyon
Head of Client Services
Michael and the team at SilverDoor are…
Michael and the team at SilverDoor are efficient and easy to work with. We've had a long standing relationship working with SilverDoor and we are looking forward to work on future projects together.
18 November 2024
Unprompted review
Reply from SilverDoor
Hi Marc,
Appreciate you taking the time to leave the lovely review.
I know Michael and the team in Madrid enjoy working with you too and likewise are looking forward to working on any future requirements you may have.
Kind regards,
Chris Lyon
Head of Client Services
Highly trained staff
congratulations to Sara, always helpful and fast in the answers.
19 November 2024
Unprompted review
Reply from SilverDoor
Hello Francesca,
Thank you for your comments and taking the time to leave a review. We look forward to assisting you in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Sense of service and reliability
We rented an apartment in Madrid Goya for 3.5 months. Following a bad experience, we were cautious and needed reassurance before making our choice. Javier was very attentive, addressing all our concerns, and we do not regret choosing SilverDoor. The apartment was well-equipped and clean. Javier and Michael were always available and responsive throughout our stay. We would not hesitate to contact them for another visit.
19 November 2024
Unprompted review
Reply from SilverDoor
Hi Valerie,
Thank you very much for taking the time to leave a review.
We are very glad to hear that you have had such a positive experience with SilverDoor and with the support and expert guidance from Michael and Javier you have had a comfortable and enjoyable stay with us.
We will also share your experience of the apartment with our trusted partner.
We look forward to assisting you in the future with any further accommodation requirements you may have.
Kind regards,
Michelle Shepherd
Head Account Manager.
An amazing service
Lauren has always responded extremely quickly to my emails and keeps me regularly updated.
Always very professional and provides an excellent service.
Silverdoor as a company are exceptional and will continue to use them in the future.
12 November 2024
Unprompted review
Reply from SilverDoor
Hi Lynn,
Thank you for leaving a review. I'm glad to hear you're happy with the service Lauren and SilverDoor has provided. We look forward to working with you in the near future.
Kind regards,
Charlie John Crane
Head Account Manager
efficiency and efficacy
very good team, decisive, fast and friendly. Always ready and available to offer you what you need.
18 November 2024
Unprompted review
Reply from SilverDoor
Hello Monika,
Thank you for comments and taking the time to leave a review. We look forward to assisting you with your next request.
Kind regards,
Charlie John Crane
Head Account Manager
Would definitely recommend
The company is really helpful and responsive whenever I have a problem. They also go the extra mile to see what is possible to accommodate to my wishes which is really appreciated! Thanks Javier!
16 September 2024
Unprompted review
Reply from SilverDoor
Hi Isabela,
Thank you very much for taking the time to leave a review. We are so glad that you are happy with the service you have received from Javier. We look forward to working with you in the future for any further requirements you may have.
Best wishes,
Michelle Shepherd
Head Account Manager
SilverDoor very reliable customer service and real lovely holiday flats.
For the last few years we had the pleasure of dealing with SilverDoor to a most wonderful outcome.
We are Glad for 'Urban Chic,Chiltern and Baker Apt.
Michele Gargiulo is so efficient and friendly. He never fails every time.
We get to choose which of SilverDoor flats meets our needs and without delay are provided with every query that secures our holiday is a most pleasant one.
Thank you Michele for your friendly and most professional manner.
We always look forward to work with you and count on your assistance in finding a lovely holiday flat at SilverDoor.
Our best regards and thanks.
18 November 2024
Unprompted review
Reply from SilverDoor
Dear Mrs. Harb,
Thank you so much for your valuable feedback.
We are delighted to hear that you had such a positive experience with Michele's service and enjoyed a comfortable stay. Your satisfaction is very important to us.
We look forward to assisting you with any future accommodation needs and hope to welcome you back soon.
Warm regards,
Michelle Shepherd
Head Account Manager
Javier Amilibia and Gonzalo Reyna have…
Javier Amilibia and Gonzalo Reyna have provided excellent help and assistance in helping me get amazing apartments in Madrid in a very short time frame. I would 100% recommend their very friendly and efficient services.
17 November 2024
Unprompted review
Reply from SilverDoor
Hi Konrad,
It's lovely to hear such wonderful feedback for our team in Madrid. We hope you enjoy your time in Madrid and look forward to helping you again with any future requirements.
Kind regards,
Chris Lyon
Head of Client Services
Excellent service
Excellent service to find the best choices of apartment type. highly qualified staff for every request and recommending the various options.
15 November 2024
Unprompted review
Reply from SilverDoor
Hello Pierluigi,
Thank you for comments and taking the time to leave a review. Glad to hear you're happy with the service provided and hope to assist you in the near future.
Kind regards,
Charlie John Crane
Head Account Manager
Desi was a star
Desi was a star! she immediately understood what I was looking for and starting showing me possible options within hours. She was helpful, courteous and pragmatic. My transition to Luxembourg was made much easier than it would have been thanks to her.
1 October 2024
Unprompted review
Reply from SilverDoor
Hello Nunu,
Thank you for your kind words and taking the time to leave a review. Great to hear Desi ensured your move to Luxembourg was stress free and we hope you enjoy the rest of your stay.
Kind regards,
Charlie John Crane
Head Account Manager
Lauren was very kind and patient
14 November 2024
Unprompted review
Reply from SilverDoor
Hi Flavia,
Thank you for taking the time to leave a review and for your kinds words regarding the service Lauren provided. We look forward to working with you in the future.
Kind regards,
Charlie John Crane
Head Account Manager
The attention and support provided by Valentina Novara
The attention and support provided by Valentina Novara have always been fabulous. She helps make all processes much more efficient. Communication is always quick and effective. We deeply appreciate her work at Silverdoor. Everything is different with her.
13 November 2024
Unprompted review
Reply from SilverDoor
Hi Angelica,
Many thanks for your kind words, I will make sure Valentina get this feedback. We also think she is fabulous!
Kind regards,
Chris Lyon
Head of Client Services
Misrepresentation
I am sure there are many fine apartments that this company may represent but not the one that I rented for $10,000.00.
First there was no view other than looking at other peoples apartments. Their website showed otherwise.
The bedroom and bathroom were lovely, however, the kitchen and living room were so crowded that there was zero walk space. The oven door and the dishwasher door were blocked by opening because of what they call their dining table (a bistro table for two) that had to be moved every time. The living room had a couch that would make you back ache and about 8 inches of space between the cocktail table and the edge of the couch. The same on the other side where the least expensive television set (Vizio) was positioned. It is a nice way to practice walking sideways to get to the window or AC unit. I complained. They acknowledged. They finally send someone to confirm what I was saying and this kid, with zero knowledge of what he was there for, totally agreed with me. I expected something in return. An apology even. Instead I received a letter stating that this is a typical square footage of an apartment in Manhattan and that closed the envelope for them. I would have been better off at a hotel in a mini suite with a couch and an efficiency kitchen. At least I would have been able to have had a business meeting or entertain my friends and family. Save your money and don't give it to them. As far as you are concerned at Silverdoor, you may want to consider getting yourself a better decorator and photographs that actually represent the space that you rent. If you were a member of a Real Estate Board your license would be pulled. Further, if you were in the same state I would have taken you to court. You are cowards, liars and greedy and you should be ashamed of yourselves.
27 August 2024
Unprompted review
Reply from SilverDoor
Hi Peter,
I'm sorry to hear about your experience with the unit you rented.
We always welcome constructive feedback and will certainly share your comments about the decoration of the unit to the property provider. We do our best to set expectations clearly and accurately. The quote and listing you received - and agreed to - states "The photos are representative of the apartments within the building but may not be of the specific apartment allocated for your stay. Apartments sizes, furnishings and standards can vary."
I'm aware you've been in communication with our team, who have tried to provide you with options and help you find a unit you are more happy with; I'm sorry we have been unable to resolve this to your satisfaction.
In reviewing your communication with our team, I am unable to find where you specified what unit size you needed, or a description of the intended use of the space (i.e. business meetings/guests). Our team is trained to provide personalized options and, had you shared your intended use for the space, would have been happy to suggest an appropriate unit size based on this.
In New York City, as you are no doubt aware, the units are smaller on average than other cities in the US and for larger units the price point increases. We do always try to manage new visitors' expectations in this regard however, you advised our team you were familiar with this building (hence why you chose it) and the building has this unit floor plan listed on their website as a 1-bedroom.
I do also see in your communications with our team that you had rearranged the furniture differently from the way it was when you arrived to the unit, when it was not blocking operation of the kitchen appliances; it was rearranged in a way that obstructed use.
I really am truly sorry that you were not 100% satisfied with your experience. Our team remains available to discuss this further directly with you if you would like. You have our direct contact details, and we'd welcome the opportunity to reach a mutually agreeable solution with you.
Victoria - SilverDoor
Terrible experience
We rented an apartment in Seoul for nearly a month and the property was nothing like the info / pictures we were provided. The building is in desperate need of renovation, the furniture is stained, pots/pans are dented, dishes provided had dried food on them. We were moved into another unit after a week but the problems continued - foul odor in bathroom, mosquitos in room, stained couch.
It is clear that SilverDoor does not do the proper due diligence before promoting a property. I would recommend that anyone considering a rental avoid this company
29 October 2024
Unprompted review
Reply from SilverDoor
Hi Deepa,
Thank you for your feedback, and I’m truly sorry to hear that the apartment hasn’t met your expectations.
I understand how frustrating it must have been to experience these issues during your stay.
After speaking with our SilverDoor APAC team I understand that you've been communicating directly with them, and they’ve arranged for the property’s housekeeping team to address the cleanliness concerns, as well as ensure extra mosquito repellent is provided in your room. I hope these measures have helped to resolve the issues raised.
Additionally, I see that we’ve provided some alternative apartment options for you to consider if you’d like to move, though I understand your current preference is to stay in the original apartment.
Please do let me know if there is anything else we can do to improve your stay.
Kind regards,
Chris Lyon
Head of Client Services
thank you Matt for all your support…
thank you Matt for all your support with this booking.
1 November 2024
Unprompted review
Reply from SilverDoor
Hi Lavinia,
Many thanks for taking the time to leave Matt a 5* review. We hope you enjoyed your stay.
Kind regards,
Chris Lyon
Head of Clients
Great support from Rianna and…
We've had great support from Rianna and the team with finding accommodation for our West End actors and performers!
31 October 2024
Unprompted review
Reply from SilverDoor
Hi Kirsten,
Many thanks for your 5* review and feedback for Rhianna.
We hope your team enjoy their stay in the apartments and have a successful run in the West End!
Kind regards,
Chris Lyon
Head of Client Services
Support from the Guest Service
Support from the Guest Service to provide Proof of residence was quick and great
28 October 2024
Unprompted review
Reply from SilverDoor
Hello Renan,
Thank you for review and comment. I'm happy to hear our Guest Services team were efficient and supplied documents in a timely manner. I hope you enjoyed your stay.
Kind regards,
Charlie John Crane
Head Account Manager
5 stars well deserved and would give more if possible
Working with Henry is a breeze, he is responsive and easy to work with. The rooms he picked for us are very comfortable and we feel like we're in an actual hotel room. He also provided transportation for us coming from the apartment going to the office. 5 stars well deserved and would give more if possible.
28 October 2024
Unprompted review
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