The document checklist is too vague. It states address proof, rejects the file, then never clarifies whether the date, name, or format was the issue. That was the point where it began getting irritati... See more
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Live Blackjack loaded the video but not the controls. Then a grey unavailable message replaced the game. Don't show a game like it is playable if it isn't. That is the kind of basic information that s... See more
Weekly limit screen looked normal until session reminder appeared with case #68542 after the next slot round. KYC status gave the same old reason at Fri 17:23. 😐
before bed I opened casino receipt #62248; old Neteller method stayed visible from my account page, then disappeared before confirmation. Bonus screen left the old status inside the account while I sa... See more
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Nothing on the site explains what the…
Nothing on the site explains what the volatility bar on a slot means.
The document checklist is too vague
The document checklist is too vague. It states address proof, rejects the file, then never clarifies whether the date, name, or format was the issue. That was the point where it began getting irritating.
I uploaded the same proof of address…
I uploaded the same proof of address again today..
The account page says one thing
The account page says one thing: The callback never happened, and the casino ticket still says open before my coffee went cold
In my case
In my case, the app upload is quick and straightforward, credit for that much. What it doesn't do is tell you what happened next, so my ID sat as submitted for 3 days and the withdrawal request with it.
document accepted on the 2nd
document accepted on the 2nd. the same document requested again on the 11th... asked why and was told the first upload had expired, which nobody mentions before a cashout.
After login
After login, Ticket #95880 showed it clearly: chat closed from my account page while my payout note was half typed. KYC status made the KYC wait hard to follow during a rushed break.
No single thing has gone…
No single thing has gone catastrophically wrong. It is the accumulation, a slow payout here, a rejected document there, an answer that answers nothing, and after two months it adds up.
phone app shows the cashout PAID
phone app shows the cashout PAID, money isnt in my account four days later.
Live Blackjack loaded the video but not…
Live Blackjack loaded the video but not the controls. Then a grey unavailable message replaced the game. Don't show a game like it is playable if it isn't. That is the kind of basic information that should be obvious.
Sweet Bonanza kept freezing on a dusty…
Sweet Bonanza kept freezing on a dusty Samsung whenever the feature triggered.
Several advertised providers…
Several advertised providers disappeared after account creation for two days.
I used Revolut for a small cashout
I used Revolut for a small cashout, then the method vanished from the withdrawal list. Support told me to try bank transfer like that explains it.
before bed I opened casino receipt…
before bed I opened casino receipt #62248; old Neteller method stayed visible from my account page, then disappeared before confirmation. Bonus screen left the old status inside the account while I sat in the support queue.??
On mobile
On mobile, On hotel Wi-Fi, the deposit field vanished behind the keyboard
While the train was late
While the train was late, Casino account showed verified, cashier still demanded a new selfie on a work break
My deposit through instant bank…
My deposit through instant bank transfer failed, but I was charged anyway.
Cashier accepted the request
Cashier accepted the request, then hid the withdrawal tab on mobile no clear reason given
Date filter ran without a hitch.
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