SilverSingles Reviews 790

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, finding it difficult to navigate, with confusing icons and issues accessing certain features. Customers also reported problems with the user experience, noting that the new system was restrictive and made it impossible to like photos or keep favorite profiles. The subscription model was a major point of contention, with users feeling misled by advertisements and experiencing unexpected auto-renewals without notice. Reviewers frequently encountered non-existent or unhelpful customer service, with long response times and difficulty reaching support. Some people also felt that the site's functionality was poor, with limited search options and inappropriate matches. Conversely, a small portion of people found the customer service to be fast and complete, and a few others enjoyed being on the site and found it easy to use.

What people talk about most

Website

Users describe negative interactions with the website. Many reviewers found the site to be a total scam, with... See more

User experience

Clients share negative opinions on user experience, consistently reporting that the platform is not as easy... See more

Subscription

Reviewers highlight negative aspects of subscription. Many customers express frustration with unauthorized... See more

Response time

People report negative experiences with response times. Many customers express frustration over not receiving... See more

Customer service

Reviewers mention negative feedback about customer service, describing it as unhelpful and frustrating. Many... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Since the change of format I’ve noticed that there appears to be a lot more members. Great I thought, however, despite “liking” multiple profiles I’ve had zero responses, which is making me wonder if... See more

Rated 2 out of 5 stars

Site is tedious to get around, and to edit my profile. Most times when returning into site after one day, I’m asked to reset cookie preferences. Site doesn’t show if someone already liked me when g... See more

Rated 2 out of 5 stars

So many profiles are bogus. Targeting my specific emotional weaknesses. U don’t seem interested in solving problem because every time I go to report a suspicious profile the app won’t send my report.... See more

Rated 2 out of 5 stars

Silver Singles isn't worth it. The biggest problem is that they ignore the distance preference. I delete scores of profiles from intolerable distances. Complaining does nothing. They never answered,... See more


Company details

  1. Dating service

Written by the company

Rediscover the romance you deserve on SilverSingles – the secure dating site for 50+ singles who know what they want. Set your preferences to find more meaningful connections today.


Contact info

1.8

Poor

TrustScore 2 out of 5

790 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Full of scammers and shady people

Full of scammers and shady people. Three men in a row tried to scam me (did not succeed). It appears they are very poor at vetting members.

1 June 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're very sorry to hear this! We have a dedicated team working to remove fake profiles and prioritize our users' safety. If you suspect any profiles of being fake, please report it to us and we'll look into them immediately. Thank you!

Rated 2 out of 5 stars

Local ladies

Hardly any local ladies around my profile area

20 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're sorry to hear this, Daniel. We understand the importance of finding matches within your desired distance range. We recommend double-checking your search criteria to ensure they align with your preferences. If you require further assistance, please do not hesitate to contact our customer care team. Thank you!

Rated 1 out of 5 stars

By far the worst dating site for fraud

By far the worst dating site for fraud. The Company will tell you that it just happens on dating sites but after experiencing 3 other sites, this site does not compare percentage wise to the other sites. Terrible!!
Plus, it's a 6 month membership so you can leave but because you've paid for that many months, you keep hoping. Then another fraud pops up.

21 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We are sorry to hear this! We have a dedicated team working to remove fake profiles and prioritize our users' safety. That said, no tool, technology or process is perfect, and we take all the necessary steps to prevent it. If you come across any fake accounts, or receive suspicious messages, please let us know so we can take immediate action. Thank you!

Rated 1 out of 5 stars

Fake profiles including fake profiles…

Fake profiles including fake profiles I've seen on other sites. this must be better. Also no way to email them to cancel in the 14 day cooling off period. Plus they also put you on auto renewal without explicitly asking. Steer clear folks!

19 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're sorry to hear this. We have a dedicated team working to remove fake profiles and protect our users’ safety. If you come across any fake accounts, please notify us immediately so that we can take appropriate action. Our memberships renew automatically unless canceled, which can be done through the app or on our website, depending on the method of purchase. Please contact us by using the contact form available on our Help pages, accessible by simply clicking on "Submit a request". Thank you!

Rated 3 out of 5 stars

Too many fake profiles and most guys dont respond back.

So far the only good thing is the customer service with Silver Singles. They get right back to me and write me when there are fakes. As far as trying to meet someone one this has not been a good experience yet. Most don't even return smiles, Men also need to take off their hats and sun glasses. Two men made sexual comments in a message to me. Some don't have pics. Some are not appropriate for this site and some have agendas. Better screening needed!

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful dating site.

Very disappointing site. Loads of fake profiles. Many without a photo, they never reply when asked for their pic! Mostly profiles sent are greatly out of distance range and age range. Distasteful pics of old men in vests or bare chested! Yuk. Make sure you cancel well before your membership ends otherwise they take your money again for another 3 months. Total waste of time and money.
Avoid!

15 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We sincerely regret any inconvenience you may have experienced. We understand the importance of finding matches within your desired distance range. If you encounter any fake or suspicious profiles, please report them to us so that we can investigate and take appropriate action. Please don't hesitate to reach out if you need any assistance with your settings or have further suggestions. Thank you!

Rated 1 out of 5 stars

I can't access their website or app…

I can't access their website as my Windows 11 laptop times out every time. This does not happen with any other website. As a result, my subscription has just renewed because I could not contact them to say I want to leave. They stopped sending me daily emails of new potential matches a year ago. I got an email saying I had been sent a smile yesterday, but can't see him or reply. It is really frustrating wasting my money like this. Also the app tells me my password is incorrect, but I know that's not true. Their reply indicates that they have not really read this, or they would know that I can't contact them as I CANNOT CONNECT TO THEIR WEBSITE, so how am I to access their help page and use the approved contact from? This reply was clearly generated by AI.

13 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We apologize for any inconvenience you may have experienced while using our website. Please get in touch with our customer care team so we can collect further information about this issue and work on fixing it. Thank you!

Rated 1 out of 5 stars

A poor dating site

A poor dating site. For me there were hardly any local matches; virtually all were too distant. Also you have little control over which matches you see - you have to wait for them to send them and often the process is very slow. And finally they have a dubious opt-out arrangement for subscription renewals (it should be opt-in). They are just in it to make money and really are not much interested in their customers except as a source of revenue. I have finished my subscription.

7 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We’re sorry to hear about your experience with our app. We’d love to learn more so we can enhance our features and user experience. Please reach out to our customer care team, and we’ll make sure to take your feedback into account.

Rated 1 out of 5 stars

you guys are LIES I have left over 6…

you guys are LIES I have left over 6 emails and nothing back from you guys still people do me a favor don't sign up for Sliver Singles they are rip off and scammers you will loose experience what I have been through so please don't sign up for this site nor give them money I wish so much I can sue you cause you need it but it cost me more money from what I lost to do it!! AND DONT TELL ME TO E MAIL YOU GUYS CAUSE IT IS ALL LIES@!!!!!!!@@@@!!!!!

1 August 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We sincerely apologize for the inconvenience you've experienced with our service, Barbara. We would like to assure you that we do respond to every request we receive from our users. Please feel free to reach out to our team once again, and we will do our best to improve your experience with us. Thank you!

Rated 1 out of 5 stars

Don’t use Silver Single they’re scamming people

I am extremely dissatisfied with Slivers Single. Since yesterday, my issue remains unresolved despite my payment for a six-month subscription. I was only able to use the service for one day before my account was blocked. If you are unable to unblock my account, I request a full refund. This situation is very distressing, and I urge others to be cautious as I believe this company may be scamming people. I need my money back urgently. If this issue is not addressed promptly, I have sent email more than 10 times No response pls unblock my account
My ticket #79381602

4 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're truly sorry to hear this, Sam. Our team takes the security and integrity of our platform very seriously, which sometimes requires additional verification steps to ensure the safety of all our users. Please don't hesitate to reach out to our customer care team once again so that we can look into this and restore access to your account. Thank you!

Rated 3 out of 5 stars

Message delay otherwise Wonderful

I liked the number of people I was able to choose from.
I have trouble receiving your messages. They are delayed for up to 20 hours. This seems to be a problem at my end. I use the Chrome op system which is terrible to use. I know I should go to settings but I'm lost after that. I may try a few more times if I can find instructions to do so.

1 September 2024
Unprompted review
Rated 1 out of 5 stars

Do not sign up

Do not sign up. I live in north Atlanta and set my preference for matches within 50 miles. I set this as a high preference. Most of my matches come from nowhere near me. Alabama, Texas, North Carolina and Missouri for instance. Of course this is useless. I asked for a refund because the service keeps matching me to people I cannot possibly date even if there is interest. They denied me. I have a friend who also signed up for the service and she has a similar experience, also, if you live in a metro area, the smallest radius is 50 miles, which tells me you won’t get many matches if you go under that. Not much good for me since a match on the south side of Atlanta is almost as bad a match in another state. I was on the service for 5 weeks.

1 September 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

Thank you for sharing your experience with us, Jeff, and we apologize for the inconvenience you've experienced. We want to assure you that we're constantly working to improve our matching algorithms to better meet our members' preferences.

Rated 1 out of 5 stars

I will end my subscription mainly…

I will end my subscription mainly because there is not enough control in searching. As one example, today I was "presented" possible matches through the sites "Have You Met" feature. If I see someone of interest there is no way to bring up their full profile. Also there is no way for me to search by name or by specific city. The search parameters are very limiting. Give me freedom for God's sake.

30 August 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We’re sorry to hear that the current search options and features like "Have You Met" didn’t meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. If there’s anything else you’d like to share or if we can assist you further, please don’t hesitate to reach out to our customer care team. Thank you!

Rated 2 out of 5 stars

fake profiles galore

The majority of contacts I get on this site are either fake/scammers or matches which are well over my stated preference to date only within 50 miles. This site does not do a good job of policing profiles and so many have minimal photos or descriptions with little effort by profile owners to describe themselves.

31 August 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're sorry to hear this, Mohamed. We understand the importance of finding matches within your desired distance range. We encourage our members to complete their profiles thoroughly to ensure a better matchmaking experience for everyone. If you suspect any profiles of being fake, please let our team know and we'll look into them immediately. Thank you!

Rated 1 out of 5 stars

Use Zip codes to match people

hopefully the algorithms use zip codes to match people up first and then preferences. I am getting women in other states. No one is going to travel 500 miles for a date.

29 August 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We sincerely regret any inconvenience you may have experienced, John. We understand the inconvenience of receiving matches that are not within your desired distance range. Our team is constantly working to improve our algorithms to ensure better matches for all our users. Please don't hesitate to reach out to our customer care team for assistance. Thank you!

Rated 1 out of 5 stars

This site has nothing but constant…

This site has nothing but constant people with fake profiles. You need to screen them for fake profiles before posting them as matches to people. Have very little of matches sent to me and most are fake!!! I’ve been on this site for over two years and am just not happy with the results!!!

28 August 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We take concerns about fake profiles very seriously and are continuously working to improve our screening processes to ensure authentic connections. If you encounter any fake or suspicious profiles, please report them to us so that we can investigate and take appropriate action.

Rated 1 out of 5 stars

Inappropriately labeled suspicious and process to resolve is difficult , embarrassing and incorrect algorithm.

I was a member for 2-3 weeks and meeting some men , had a few conversations when I couldn’t log on. It was hard to contact customer service directly - found a contact form. They said I had “ suspicious” actions. I’m the most honest , straightforward person - no lies, no scams. It left me unable to follow through on contacts, they were informed to avoid me , I had to send my drivers license & 1.5 days after sending ( 3 days after I was blocked) it is not resolved. They are not replying to my emails. I paid for 6 months & have been treated like this at less that one month. Many men talked of so many “fakes”. Some holy is wrong with their algorithm and they are shunning good people. I need a refund & would not trust their business model at all.

25 August 2024
Unprompted review
SilverSingles logo

Reply from SilverSingles

We're truly sorry to hear about the disappointing experience you've had with SilverSingles. The security of our users' accounts is a fundamental priority, and we take it very seriously. Please don't hesitate to contact us once more, enabling us to thoroughly investigate and reinstate access to your account. Thank you!

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