Silver Travel Advisor Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, particularly appreciating the staff's professionalism and helpfulness in planning and booking holidays. Customers consistently highlight the excellent customer service, noting that advisors go above and beyond to ensure a stress-free and enjoyable experience, often handling complex itineraries and last-minute changes with ease. Many people praise the personalized approach, with advisors taking the time to understand individual needs and preferences, offering thoughtful recommendations, and providing continuous support before, during, and after the trip. The booking process is frequently described as smooth, efficient, and well-organized, with all details meticulously handled, allowing customers to relax and look forward to their holidays. Reviewers also value the advisors' extensive knowledge and experience, which proves invaluable in crafting perfect holidays and providing reassurance throughout the travel planning.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often praising the seamless organization and stress-free... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easy and stress-free it was.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fabulous service... See more

Customer service

Clients share positive opinions on customer service, highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel agent
  2. Publisher
  3. Review site
  4. Travel deals

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

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Rated 5 out of 5 stars

Reassured OAP

Christine Rothwell arranged a holiday in early 2027 for my two friends and myself,as being senior citizens we were somewhat apprehensive it being our first sea cruise.
Her communication with us was exceptionally helpful and considerate, discussing different options for the services that were available.
This was very helpful and reassuring as she covered everything in great detail.
Silver travel will be my first contact when I want to organise a holiday again and hopefully Christine will be available to advise me.
Thanking you
Ronnie

5 January 2026
Unprompted review
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Reply from Silver Travel Advisor

Ah this is so lovely to read Ronald. Delighted that you received such excellent service from Christine! Enjoy your cruise holiday when it arrives!

Rated 5 out of 5 stars

I found an advert on Facebook for a…

I found an advert on Facebook for a disney cruise the price seemed decent so I decided to look into it more. Unfortunately when doing that I was unable to get through to speak with someone and knowing my mam had booked with Christine before I got her number and asked if she could help out. I am very excited my cruise is now booked thanks to Christine.

26 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Hayley - so sorry to hear your original enquiry didn't find its way to us, but you so pleased you got through to Christine! Hope you have an amazing cruise!

Rated 5 out of 5 stars

Excellent and Friendly Service

I have made four bookings so far with Sophie Cayley at Silver Travel Advisor. I have been very happy with the service I received. Sophie and the rest of the team at Silver Travel are very experienced. Nothing is too much travel and any quotes I have requested have been very competitive with Sophie giving good advice on the destinations. I would have absolutely no hesitation in recommending Sophie and the team at Silver Travel Advisor.

22 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Thanks Karen - we really appreciate your continued support, and thanks for taking the time to leave such a lovely review!

Rated 5 out of 5 stars

Good Deal

They offer good value for money and looked for the holiday to suit my needs as I have mobility issues the flight times were good hotel and destination was ideal well done Christine Rothwell you have done well

26 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Thanks Brenda, so pleased Christine was such a help with your booking! Hope you enjoyed your holiday!

Rated 5 out of 5 stars

Dianne's 5* Service

I have always travelled independently, booking flights, hotels and experiences online. I came across Silver Travel Advisor when I attended Destinations a couple of years back. After listening to the benefits of using an agent, I reflected on my usual "book and hope that it lives up to the online pictures and TripAdvisor reviews" approach. As I wasn't paying any extra and was saving a lot of time having one point of contact for any queries/changes, I felt there was little to lose and booked with them there and then. I have booked more since then and Dianne,my contact, has dealt with my inevitable changes and cancellations swiftly and efficiently, saving me no end of stress. She has just actioned yet another amendment on my up and coming trip to Japan. Taking time to fully understand my needs, wants and options and offering personal insight and recommendations when I am undecided, Dianne is the help I didn't know I needed. Personal touches, such as having flowers delivered to our cabin when I took my mother on a cruise for her birthday are a lovely extra. I really cannot recommend her highly enough.

13 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Christine, this is so lovely to read!! This is exactly what we are here for - saving you time, effort, stress and ensuring you have amazing holidays! Dianne is a superstar and I'm know she will appreciate your kind words too! Thank you so much for sharing this with others, we really appreciate your custom! Thanks, Kerry

Rated 5 out of 5 stars

Great service and knowledge

Booked an international tour trip through this company for the first time, Jayne Kerrigan dealt with us and was very patient during our testing deliberations with which holiday to choose, Jayne looked at several options for us with no pressure to book.
Her attention to detail was great, especially as we required some changes and add on. She handled all the airline queries and check in for us and was available throughout the trip if we had any issues ( we didn't). Jayne will be our first contact for future travel plans and advice.

25 January 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Ian... thanks so much for taking the time to leave such a glowing review - we sincerely appreciate your booking, and delighted Jayne provided such fantastic service throughout your booking! Thanks

Rated 5 out of 5 stars

Great solo safari

Kerry organised my safari to Botswana and Zimbabwe with Titan holidays and I had a fantastic time. I wanted a holiday with not too many changes in hotels. This was perfect as it was just 2 locations. It was a perfect solos trip and I met new friends and had some fantastic experiences. She kept in touch with me throughout the process and I have just fed back to her about my experience. I will certainly use her again to find my dream holidays.

6 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Nicky, wow, what a fantastic holiday!! Delighted to hear you had a wonderful time!! I'll pass your kind words on to Kerry and we look forward to helping you find your next adventure! Thanks

Rated 5 out of 5 stars

Very helpful and supportive travel agent!

I booked a trip to Christmas markets in Vienna with Christine Rothwell at Silver Travel. She was so helpful and really listened to what I wanted to help me with the options and made sure it was within my budget. Will definitely use her again. I’m already chatting to her about my next adventure

1 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Sharon! What a lovely trip, I hope you have a fabulous time!

Rated 5 out of 5 stars

I’d like to highly recommend Kerry Lowe…

I’d like to highly recommend Kerry Lowe from silver Travel. She was most helpful in every way by giving me in-depth information on all aspects of my travel to Malta . She was very professional and caring about my comfort and confidence as a solo traveller.

10 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Susan, thanks for taking the time to leave your feedback, I'm so pleased Kerry was so helpful and found your perfect holiday!

Rated 5 out of 5 stars

Easy and professional

I shared my thoughts on where i would love to visit, the budget that i had and Christine forwarded me the information about a holiday experience that was perfect for me.
The information was clear, i was able to ask questions - I can go back to ask questions.
Administration was clear and most of all there was no pressure.
This is my second and third experience booking with Christine through Silverline.
I also booked a family celebration holiday with no stress or pressure.
Service is fabulous.

14 December 2025
Unprompted review
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Reply from Silver Travel Advisor

That's great to hear Billie-Jean! I'll be sure to pass your lovely words on to Christine, she's a star! Thanks for your continued support and booking with Silver Travel!

Rated 5 out of 5 stars

Friendly and Efficient service

Having just booked our second holiday through Kerry Lowe I can highly recommend her for organising your travel bookings. Kerry had endless patience sorting out varying details for a multi-generation family holiday to Greece and she always responds very quickly to emails - including over the weekend! Excellent service, very efficient, friendly and approachable and we will certainly book with Kerry again!

9 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Jennifer - thanks so much for your second booking, and taking the time to let others know about your experience. We appreciate your support and kind words for Kerry!

Rated 5 out of 5 stars

I have booked to go to Sri Lanka with friends

I have booked to go to Sri Lanka with Silver Travel Advisor Christine Rothwell.
She went the extra mile to produce a great itinerary for January 2027. I had an excellent experience booking my trip with her. Christine is professional, friendly, and incredibly well organised. She really took the time to understand what I wanted and offered thoughtful recommendations that made the whole trip seamless and stress-free. Everything was clearly explained, all the details were handled efficiently, and I felt completely confident throughout the whole booking process.

15 June 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Christina, thanks for this lovely review. I'm so pleased Christine was able to help and provided five-star service! Enjoy Sri Lanka when it comes around - it's an amazing destination! Thanks

Rated 5 out of 5 stars

Jane & Steve venture to Canada

We have just booked our next travel adventure with Silver Travel and literally everything has been taken care of by the wonderful Sophie, who has guided us through the whole process efficiently, professionally and most importantly with a smile. Thank you for brightening up drab February!

3 February 2026
Unprompted review
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Reply from Silver Travel Advisor

How lovely - thanks for your feedback... and have a wonderful time in Canada - it's my favourite destination!!!

Rated 5 out of 5 stars

Thumbs and paws up!

I used Silver Travel to book a short trip with my two dogs. My agent was given a vague brief as I was open suggestions and not sure what I was really looking for other than I wanted a drive no more than a couple of hours, it had to be dog friendly accommodation but also had to have dog friendly attractions and cafés etc in case the weather wasn't great. That's not an easy task as you often find one, but not the other so I was pleasantly surprised when Christine came back with what was basically the jackpot. Bang on price, all boxes ticked and counting down the days now to heading off. Would highly recommend.

7 January 2026
Unprompted review
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Reply from Silver Travel Advisor

No brief is too vague for us! In fact we love something a bit different and to hear Christine found exactly the right break is fabulous - have a great break away with your doggos!

Rated 5 out of 5 stars

Very good advisor

Great and easy experience with advisor Kerry Lowe she made it all go smoothly with no hiccups and on our return made the follow up communications show that she cared. Thank you will definitely book our next holiday through you

Steve Henderson

28 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Steve! Pleased to hear you had a great holiday and you know where Kerry is when you are ready to start planning your next adventure!

Rated 5 out of 5 stars

Greece short break

I tasked Kerry with finding a short getaway as a present for a friend. She took a significant amount of time to ask and understand what I was looking for in order to be able to source the perfect break.

Kerry was super responsive and gave me a number of options to choose and was always in hand to discuss and I valued her opinion and expertise

The whole planning of a surprise break was made really easy and was seamless and certainly helped me out tremendously as work is very busy. Also the little things like boarding passes etc and s such a lovey touch as it really helps and makes the whole experience a pleasure

I will certainly use Kerry again as she has been both personable and an invaluable. She is what great customer service looks like

30 October 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Louise! What a lovely idea for a surprise present and delighted to hear Kerry made it so easy for you! I hope your friend enjoy the trip (and you too of course!)

Rated 5 out of 5 stars

Christine gave us numerous choices for our holiday destination.

Christine gave us numerous choices for our destination, which would suit our requests, We chose a 5 star/plus hotel which was very reasonably priced. Nothing was too much trouble for Christine. I will certainly be using Christine for our next destination.

25 January 2026
Unprompted review
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Reply from Silver Travel Advisor

Thanks Carole! We're all about giving plenty of options and getting you the best value, so it's lovely to hear Christine found the perfect package for you!

Rated 5 out of 5 stars

Understanding and Attentive

Attentive, committed and understanding about the needs of the senior traveler is what sets Kerry apart from someone who treats travel as ' just a job'.

I cant recommend her enough.

19 January 2026
Unprompted review
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Reply from Silver Travel Advisor

That's lovely to read Dave! I know Kerry always goes above and beyond and we all love travel so much it's definitely not 'just a job' - hope you have a fantastic holiday when it arrives!

Rated 5 out of 5 stars

Nothing was too much trouble for…

Nothing was too much trouble for Christine, even though we changed duration and resort, quiet to busy and four to three people. We ended up with exactly what we needed and we have booked again since.

19 April 2025
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much Rene, Brenda and Ian! So pleased Christine created exactly what you needed - and no bother changing plans at all - that's what we're here for!

Rated 5 out of 5 stars

Professional & First Class Service - Kerry Lowe

I recently completed a trip to the Xmas Markets (river cruise with Riviera Travel). I booked my trip with the fabulous support of Kerry Lowe. The service received from Kerry, from initial enquiry to the day of travel was professional and first class. Throughout the booking process Kerry was always quick to reply to any of my questions, with no enquiry being too much trouble. I am already looking to book my next holiday via Kerry and have no hesitation in recommending Kerry at Silver Travel to other would be travellers who are looking for a trusted and professional service.
Thank you Kerry for being part of making my special birthday holiday a wonderful experience.

22 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Clare - what a lovely review - thank you so much, I know Kerry will appreciate your kind words too! We look forward to helping you arrange your next trip!

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