Silver Travel Advisor Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, particularly appreciating the staff's professionalism and helpfulness in planning and booking holidays. Customers consistently highlight the excellent customer service, noting that advisors go above and beyond to ensure a stress-free and enjoyable experience, often handling complex itineraries and last-minute changes with ease. Many people praise the personalized approach, with advisors taking the time to understand individual needs and preferences, offering thoughtful recommendations, and providing continuous support before, during, and after the trip. The booking process is frequently described as smooth, efficient, and well-organized, with all details meticulously handled, allowing customers to relax and look forward to their holidays. Reviewers also value the advisors' extensive knowledge and experience, which proves invaluable in crafting perfect holidays and providing reassurance throughout the travel planning.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often praising the seamless organization and stress-free... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easy and stress-free it was.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fabulous service... See more

Customer service

Clients share positive opinions on customer service, highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel agent
  2. Publisher
  3. Review site
  4. Travel deals

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

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Rated 5 out of 5 stars

Tromso

Jayne was, as always, extremely helpful with our trip to Tromso. She dealt with all our queries quickly and it helped that she checked in both our flights on line for us. She will be our 1st port of call for future trips.

18 January 2026
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much! Pleased to hear Jayne was such a support for your trip - hope you had a wonderful time!

Rated 5 out of 5 stars

Faultless

Fantastic advice and organisation! A real understanding of what we wanted. Once again Kerry has been amazing! We will always use her.

20 January 2026
Unprompted review
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Reply from Silver Travel Advisor

Fantastic to hear such lovely feedback - thanks so much! We're always happy to help!

Rated 5 out of 5 stars

Fabulous 2 Centre USA Trip

Fabulous 2 Centre USA Trip. I gave Linsay our requested itinerary. Linsay created a great trip for us as we had requested but she also was able to offer several different options that we hadn’t originally considered. Although I could have searched and booked this trip myself, I found it so much easier to book through Linsay as she was with us every step of the way. If we had had any queries or questions, Linsay was able to answer everything and we enjoyed the bespoke service and will definitely be asking Linsay to book our next trip for us. Thank you

22 November 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Lee, thank you for taking the time to leave such lovely feedback. It's great to hear Linsay went above and beyond to create your dream trip... have an amazing time in the US as and when your holiday arrives!

Rated 5 out of 5 stars

Excellent service

Kerry was really helpful and informative with booking my holiday. Sorting out the best resort for my preference etc and it was all booked and invoiced very quickly. Will definitely be using her services again and would highly recommend anyone else.

30 November 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Soraya, thank you for the lovely feedback! Have a great holiday as and when it arrives!

Rated 5 out of 5 stars

Booking made simple…

Just booked another holiday with Christine from Silver Travel, following several successful previous bookings. I have found her to be attentive to detail and highly patient and accommodating, going above and beyond to ensure we have the best price available and the best experience possible.

17 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Jane - appreciate you taking the time to let us know!

Rated 5 out of 5 stars

First Cruise

Christine helped us book our first cruise, she was so helpful as she had been on many cruises herself so gave us great advice. We had a great holiday and we will definitely ask Christine to help organise our future cruises and holidays, highly recommend her

6 November 2025
Unprompted review
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Reply from Silver Travel Advisor

Hello, that's great to hear. We really pride ourselves on being able to share our first-hand knowledge, so it's great Christine could help with her personal experiences! So pleased you had a lovely time! Thanks

Rated 5 out of 5 stars

Magical Lapland in a Day

We recently enjoyed the most magical day trip to Lapland which was organised by the amazing and attentive Linsay Glaze. From the very first enquiry to our actual day of travel, Linsay went above and beyond to ensure we had a wonderful time. Due to health needs within our party, I had lots of questions and concerns but Linsay responded to all of them (and there were a lot!) without delay and really helped put my mind and ease and ensure we had the most incredible time. Thank you Linsay.

14 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks for taking the time to let us know. So pleased that you had an amazing time and Linsay looked after your booking

Rated 5 out of 5 stars

Excellent assistance when required

Booking through Kerry as our travel advisor has been worth it's weight in gold. We needed some urgent help on Boxing Day , and Kerry didn't hesitate to help us! Unfortunately due to a broken femur our trip to Dubai in 3 weeks needs to be rearranged. Again, Kerry is working hard with us to try and slide the holiday. So I would recommend to anyone .

26 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Janine, so sorry to hear you've had to rearrange your trip! I hope you get better soon and you have a wonderful holiday when it arrives. Thanks so much for taking the time to leave such lovely feedback for Kerry!

Rated 5 out of 5 stars

Christine has been absolutely amazing

Christine has been absolutely amazing. So helpful with our booking. Totally stress free. Could not ask for better service.
Would highly recommend Christine and will be using her again.

5 January 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Debbie - that's fantastic to hear - thank you so much!

Rated 5 out of 5 stars

Beautiful Iceland

Following our initial conversation the advisor, Christine, put together a great package for my trip to Iceland over New Year which also incorporated three excursions (one to view the crazy New Year fireworks from a boat) still leaving sufficient time to explore Reykjavík.
Was great to have everything organised - conveniently timed flights and Hotel transfers. The Hotel was in a fairly central location with good facilities.
Loved it so much am already planning a return trip later in the year.

29 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much for taking the time to leave such a lovely review! I'm so pleased you had a great time in Iceland - it's such a beautiful destination!

Rated 5 out of 5 stars

Having Jayne Kerrigan as our Travel…

Having Jayne Kerrigan as our Travel expert has meant a lot to us over the last 15 years or so. She's very thorough in every detail of the advice and booking and all we have to do is get on the plane and enjoy the holiday. What more could you wish for??!!
Thanks, Jayne.

8 January 2026
Unprompted review
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Reply from Silver Travel Advisor

Hello - oh wow - 15 years - that's absolutely incredible- thank you so much for your support and for all the bookings you have worked with Jayne on, it's much appreciated!

Rated 5 out of 5 stars

We had a great experience with Jayne…

We had a great experience with Jayne arranging a family holiday for Christmas in Lanzarote. Our first time using a travel agent and the experience was brilliant from start to finish.

27 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Paul, great to hear you had a fantastic Christmas holiday! Thanks for letting us know!

Rated 5 out of 5 stars

Doha & Abu Dhabi

Just back from a cruise and stay around the Doha and Abu Dhabi Grand Prix’s. Jayne has organised a number of trips for us and as always, everything has run to absolute clockwork. I would recommend and we will book through Jayne again in the future.

28 November 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Fraser, that's great to hear and so pleased you had such an amazing holiday!

Rated 5 out of 5 stars

We booked a 3 week honeymoon to the…

We booked a 3 week honeymoon to the Philippines with Sue and she planned it perfectly. We didn't have much of an idea on what which islands to visit, thankfully Sue knew a fantastic route that was a perfect mix of adventure and relaxation. Every part of our trip was thought about, I never want to plan my own holiday again! Communication was excellent, Sue was always reachable, even with the 8 hour time difference in the Philippines. The team in the Philippines were also incredible, everything was so perfect and we had the best time, thank you Sue!

4 December 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Chloe, that's so lovely to hear - thank you so much! Really pleased Sue was able to build the perfect itinerary for you - especially as it was such a special occasion - congratulations!!

Rated 5 out of 5 stars

The amazing Jayne Kerrigan organised a…

The amazing Jayne Kerrigan organised a ten day trip to Malta for myself and my wife. We stayed at the very impressive Seaview Hotel in St Paul’s bay.
Jayne arranged everything for us including private transfer to and from the airport.
We highly recommend the Seaview hotel it was slick friendly and professional.
Malta was fantastic we bought a week’s bus pass and had a lot of fun hopping on and off the buses.
the bus network is very good.
I recommend going to Valletta and the village of Marsaxlokk which is a fishing harbour where we had some delicious Barracuda .
all in all WOW , many thanks Jayne and Silver Travel.

13 November 2025
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much for your wonderful review - I'm so pleased Jayne put together such an amazing holiday for you. The Silver Travel Team were in Malta a couple of weeks ago for our annual conference and I agree it is a fabulous destination so I'm glad you enjoyed it! Thanks

Rated 5 out of 5 stars

Another awesome holiday organised by…

Another awesome holiday organised by Jayne. As usual all went smoothly great pick up, hotel and service by staff all in a remarkable holiday !

7 November 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Paul. thanks so much for your lovely feedback, much appreciated, and so pleased you had a fabulous holiday!

Rated 5 out of 5 stars

Lauren is truly amazing

Lauren is truly amazing — she helped me organise my dream trip to Peru perfectly and made the whole experience feel effortless. She’s warm, friendly, and treats you like family from the very first conversation.
She went above and beyond to make sure every detail was covered, offering different options and really listening to what I wanted to tick off my bucket list and made sure they were included Even when a small hiccup came up (like the ESTA), she helped me handled it smoothly at the very last hour. It was an absolute pleasure working with her — I couldn’t recommend her enough!
I learned a lot through the experience of what works what doesn’t and can’t wait to work on my next trip to china with silver travels 😊

13 August 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Anjee - it's so lovely to read about your experience booking with Lauren! Thanks for taking the time to let us know and we also can't wait to start work on your adventure to China!

Rated 5 out of 5 stars

Great holiday thanks to Kerry Lowe at Silver Travel

We have just returned from a great holiday in Malta, arranged for us by Kerry Lowe at Silver Travel.
We were flown by Jet2 from Birmingham Airport and stayed for 10 days at the Hilton Hotel in St Julians.
The flight in both directions was excellent, with minimal delays and no problems at either airport. Checking in and out was straightforward and caused us no worries, largely due to the fact that Kerry had ensured that all of the relevant documentation was in place.
We could not fault the hotel, which was superbly appointed with helpful, friendly and efficient staff throughout, and serving excellent food. Again we were assisted in our choice by advice from Kerry.
We will not hesitate to use Silver Travel if and when we next holiday abroad, as their service gave us confidence that we would be properly prepared.

4 October 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Paul, great to hear you had such a good holiday, and we're always here to help!

Rated 5 out of 5 stars

Friendly and professional

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications though, in the end for one, we booked the individual elements directly on line. For the other, Kerry found a perfect, bijou, old town, suite in Crete at a reasonable price and with all flights, transfers etc seamlessly coordinated. Friendly careful contact at every stage.

6 October 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks for taking the time to leave such lovely feedback Bob - delighted to hear Kerry provided two perfect options and that you booked the Crete option - have an amazing time!

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