Simba Car Hire Reviews 

758
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional, and helpful staff, contributing to a pleasant and efficient service. Many highlight the excellent quality of vehicles, often new, clean, and fuel-efficient, alongside very reasonable and competitive pricing. The service is noted for its efficiency, including smooth pick-up, drop-off, and convenient airport shuttle transfers. However, some customers noted issues with staff, reporting unhelpful interactions or feeling targeted. Others experienced significant delays during pick-up, drop-off, or with airport shuttle services. Additionally, some reviewers mentioned high excess liability amounts or unexpected charges.

What people talk about most

Service

Users describe positive interactions with service, highlighting attentive, friendly, and competent staff who... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Price

Reviewers mention positive feedback about price, with many finding the car rental services to be super cheap... See more

Product

Consumers find the product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seamless pick up and transfer from the airport terminal to the car hire office. We spent a bit of time at the office working out insurance (would recommend making sure you book insurance directly thro... See more

Rated 5 out of 5 stars

Staff were so welcoming and professional. Our car we booked wasnt availble due to damage from previous car renters. We were upgraded for free which was even better! Clean car very fuel economical. W... See more

Rated 5 out of 5 stars

Was great little cars..Was great for the value..Easy to drive and get around&Parking.. Excellent fuel efficient..Will give friends&people i talk to that are travelling.. That want to hire a Great litt... See more

Rated 5 out of 5 stars

Truly hiring a car through Simba (particularly the team at Perth Airport) was one of the best experiences I’ve had in doing so. The team there were clear, friendly, flexible and reliable - all... See more


Company details

  1. Car rental company
  2. Car rental service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(758)

638 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst car rental experience ever

Absolutely avoid Simba Car Hire.

A tiny scratch on the car turned into a bill of almost 8,000 AUD for a 7-day rental. They charged 295 AUD per day for “immobilisation” while repairing a minor mark (which took 12 days) — even though the rental rate was only 14.23 AUD/day. That’s 20× more for a car not being used than for a car being driven.

The car already had multiple unrepaired dents when I picked it up, so why did a minor scratch become such an inflated, weeks-long repair project?

No support, no empathy, just outrageous charges. It feels like a business model designed to profit from accidents, not help customers.

Do yourself a favour: stay away from Simba.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

JenWat

Warm welcome from staff. Very personal, professional and explained contract thoroughly. . Pick up and return very easy including shuttle bus to the airport.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

It was the worst car hire that I have…

It was the worst car hire that I have ever used. They suck you in with cheap price but then when you are there, they charge you with everything. I was in Sydney and they don't open after 7, so if your flight leaves early in the morning, they will charge you $75 to give you a code to open the gate for you to drop your car. And even after 4 months that I used their services, I still getting charges on my credit card without any explanation for them.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy pickup, friendly staff, excellent car

I got almost new car in excellent condition. it was easy to pick up and drop off. If you are visiting cairns - they do have 10% off for some of experiences like Hartley crocodile, kurunda sanctuary, Daitree etc on entry ticket if you self-drive - good one to avail 😃.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience- car rental

My friends and I rented a Kia Carnival from Simba car hire during our time in Perth. From the beginning we were very impressed. Booking online was very easy and the staff were very welcoming when we arrived at Simba. The process was very quick and straightforward which was great as sometimes it can take a long time before you actually receive the keys in other car rentals. The car was spotless, in such good condition and we couldn’t fault it at all. It was very comfortable which was great as there was enough room for all the passengers and their luggage! We were informed of the shuttle to the airport when we returned the car which we used. This was great as it was free and was ready and waiting for us when we arrived back with the car which meant that after our car was checked we got to head straight to the airport. We would highly recommend using Simba Car Hire and look forward to using them again in the future.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Booking online was easy

Booking online was easy
Pick up at the airport was great
The service by the lady at the counter was great, she was so friendly and answered all our questions, we even went back during our trip to ask a question and she was so easy to deal with.
Drop off was easy and trip by Simba back to the airport was fast
My experience was 10 out of 10

10 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look