The customer service is very fast so that’s good. I had a little problem with the return of one of my parcel so it was a little complicated but they were able to understand and refund me.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great fit very exact Really pretty and comfortable too only thing I would say is the straps both decorative and buckle should be slightly looser to make them more comfortable but other than that I’m... See more
Company replied
Love the quality of the boots i ordered and quick delivery on them! Only side note is i wasn't too fond of the handling of my package during its shipment. Delivery people were gentle with its handling... See more
Company replied
Absolutely love these heels! The quality is great, they fit perfectly and are really comfortable to wear. I’ve already received so many compliments on them. Customer service were very helpful and the... See more
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Company details
Written by the company
SIMMI London is a global fashion and footwear brand with over 15 years of inspiring women through trend led, luxury inspired designs at accessible prices. Renowned for combining the latest fashion trends with exceptional quality and affordability, SIMMI creates statement pieces that empower women to express their confidence and individuality. Loved by celebrities, influencers, and a thriving community of over 2.6 million followers across social media, SIMMI has built a loyal global customer base through its distinctive style, original collections, and strong digital presence. Since 2016, the brand has collaborated with leading personalities including Mary Bedford, Emily Miller, and Tasha Ghouri, creating exclusive collections that resonate with fashion-forward audiences worldwide. At the heart of SIMMI is a mission to make aspirational fashion accessible without compromising on style or quality. By continuously innovating and staying ahead of emerging trends, the brand empowers women to feel confident in every step they take while expanding its global reach and strengthening the ever-growing #SIMMIGIRLS community.
Written by the company
- About Us
- SIMMI LONDON is a global, dynamic and social fashion brand specialising in women’s footwear. With over 15 years in the making, SIMMI is known for statement silhouettes, original designs and delivering the latest trends at accessible prices. With a community of over 2 million followers, SIMMI has been worn by celebrities and influencers around the world and continues to inspire our growing community of #SIMMIGIRLS. New styles are added regularly. Shop the latest collections at simmi.com and follow us on Instagram @simmilondon and TikTok @simmishoes
- Customer Enagement
- Need a Hand? Our Customer Service team is always happy to help! 💖 Get in touch with us at hello@simmi.com or visit SIMMI.com for more information. Our team is available Monday to Friday, 9:00am–6:00pm (UK time) and will do their best to help with any questions about your order, delivery, returns or anything else SIMMI.
- Promotions
- New to SIMMI? Sign up to our newsletter and enjoy 15% off your first order. You’ll also be the first to hear about our latest drops, collections and offers. Students and uni grades can also enjoy an exclusive 15% student discount, making it even easier to shop the latest SIMMI styles for less.
- Delivery
- We deliver worldwide with leading global courier partners, offering a range of delivery options to suit your needs. For information on delivery options, estimated times and charges, please visit the Delivery page on our website.
Contact info
United Kingdom
- hello@simmi.com
- simmi.com
3.9
Great
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Absolutely beautiful!
As a woman who loves high heels, this is one of the rare shops that actually gets the shape right - truly sexy, elegant high heels.
Not only is the shape amazing, but they are also very comfortable to wear, which is so hard to find.
I would highly recommend this online shop to any woman who still loves wearing high heels.
20 October 2026
Reply from SIMMI LONDON
Hi EP.
Thank you so much for taking the time to leave us a 5-star review and for sharing your kind feedback. We truly appreciate your support and hope your order arrives with you very soon.
Wishing you all the best, and we look forward to welcoming you back again soon!
Love,
SIMMI x
Reply from SIMMI LONDON
Hi Piotr,
Thank you so much for taking the time to leave us a 5-star review and for sharing your kind feedback. We truly appreciate your support and hope your order arrives with you very soon.
Wishing you all the best, and we look forward to welcoming you back again soon!
Love,
SIMMI x
Reply from SIMMI LONDON
Hi Sophia,
Thank you so much for taking the time to leave us a 5-star review and for sharing your kind feedback. We truly appreciate your support and hope your order arrives with you very soon.
Wishing you all the best, and we look forward to welcoming you back again soon!
Love,
SIMMI x
Wrong size twice
Twice ordered from SIMMI London, and twice I have been sent the wrong sized boots. Because of this, I did not have the pair of boots I wanted to wear to an event. Very disappointing. It’s a shame because the quality and design seems very good
28 October 2026
Unprompted review
Reply from SIMMI LONDON
Dear Izzy,
We’re sorry to hear about your experience and understand your disappointment.
We sent you an email this morning requesting pictures so we can investigate this further. Please kindly reply to our email with the requested pictures, and we’ll be happy to look into this and assist you further.
Thank you for your patience and understanding.
Regards,
SIMMI x
Reply from SIMMI LONDON
Hi Sue,
Thank you so much for taking the time to leave us a 4-star review and for sharing your kind feedback. We truly appreciate your support and hope your order arrives with you very soon.
Wishing you all the best, and we look forward to welcoming you back again soon!
Love,
SIMMI x
Reply from SIMMI LONDON
Hi Rebecca,
Thank you so much for taking the time to leave us a 5-star review and for sharing your kind feedback. We truly appreciate your support and hope your order arrives with you very soon.
Wishing you all the best, and we look forward to welcoming you back again soon!
Love,
SIMMI x
Swift delivery and I got exactly what I…
Swift delivery and I got exactly what I ordered.
10 October 2026
Reply from SIMMI LONDON
Hi Adepeju,
Thank you so much for taking the time to leave us a 5-star review and for sharing your kind feedback. We truly appreciate your support and hope your order arrives with you very soon.
Wishing you all the best, and we look forward to welcoming you back again soon!
Love,
SIMMI x
Reply from SIMMI LONDON
Hi Geri,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
Reply from SIMMI LONDON
Hi Kaye,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
Not long lasting
Love the heels aesthetic, but I could have taken a size 8. The size 7 did come up a bit small. What I’m not happy about is the diamanté chain across the toe has started coming off on my very first wear. Doesn’t seem as if it was made to last.
13 October 2026
Reply from SIMMI LONDON
Hi Shikili,
We're so pleased to hear that you love the look of the heels, but we're really sorry that the sizing came up smaller than expected and that the diamanté chain started coming loose after your first wear. This certainly isn't the quality or experience we want for our customers. We'd love the opportunity to make this right. Please reach out to us with your order details and a photo of the issue so our team can look into this and help resolve it for you.
Thank you again for bringing this to our attention.
Love, SIMMI x
I just love everything about this set!!!
12 October 2026
Reply from SIMMI LONDON
Hi Lorie,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
Delivery and customer service was…
Delivery and customer service was amazing. Always happy when I order from Simmi!
7 October 2026
Reply from SIMMI LONDON
Hi Debbie,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
i had an amazing experience from start…
i had an amazing experience from start to finish! very fast delivery and amazing replies thank you so much xxx
12 October 2026
Unprompted review
Reply from SIMMI LONDON
Hi Sophie,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
Will definitely be getting more stuffs…
Will definitely be getting more stuffs from you guys,I love my boots and would also love if you can do bigger sizes for boots (size 9.5/10) would be lovely,I love love my boots trust me.
1 October 2026
Reply from SIMMI LONDON
Hi Chima,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
The black high heels with the Glitzer…
The black high heels with the Glitzer Details I hat them on for 2 Hours and the whole Glitter Fell Off
29 September 2026
Reply from SIMMI LONDON
To Aween,
We’re sorry to hear about your experience.
Could you please email us at hello@simmi.com with images of the issue? This will allow our team to look into this further and assist you as quickly as possible.
We apologise for any inconvenience caused and hope to resolve this for you.
Kind regards,
SIMMI x
Reply from SIMMI LONDON
Hi Caroline,
We’re really sorry to hear about your experience, and we completely understand your concerns.
We’ve checked your order and can see that it is being delivered to the UAE. We kindly ask that you allow up to 10 days for delivery, as your order is still within the estimated delivery timeframe.
We truly appreciate your patience and understanding while your order makes its way to you.
If you have any further questions or concerns, please don’t hesitate to reach out to our friendly customer service team at hello@simmi.com. We’re always happy to help!
Kind regards,
SIMMI x
Reply from SIMMI LONDON
Hi John,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
Absolutely love these heels!
Absolutely love these heels! The quality is great, they fit perfectly and are really comfortable to wear. I’ve already received so many compliments on them. Customer service were very helpful and the shoes arrived quickly too. Definitely recommend Simmi!
5 October 2026
Unprompted review
Reply from SIMMI LONDON
Hi Chantelle,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
The boots are perfect
The boots are perfect, the spacing and the color, they’re so comfortable, the packaging was great too
19 September 2026
Reply from SIMMI LONDON
Hi Michelle,
Thank you for taking the time to leave us a 5-star review and for sharing your kind feedback.
We truly appreciate your support and we hope you receive you order soon.
Wishing you all the best, and we look forward to welcoming you back again soon.
Love, SIMMI x
My order arrived faulty
My order arrived faulty. I sent images over to customer service within 30 minutes of collected my parcel from the shop. The response times are shocking. I would like to make a return asap for a full refund
29 September 2026
Unprompted review
Reply from SIMMI LONDON
Hi Abbey,
We’re sorry to hear about your experience. We have checked our portal, but unfortunately, we have not received your email.
Could you please email us at hello@simmi.com with images of the issue? This will allow our team to look into this further and assist you as quickly as possible.
We apologise for any inconvenience caused and hope to resolve this for you.
Kind regards,
SIMMI x
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