Boots were faulty. Customer Services not great. Takes an age to reply, doesnt read emails properly, ignores evidence sent 3 times. I wont shop with them again
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Poor customer service from Simmi London, I have returned two pairs of shoes via Royal Mail using the qr code provided on Friday 5th February! I returned the shoes the exact same day as receiv... See more
Great for photos, but not very practical for moving around in real life.
Highly recommend - I had bought a pair of shoes that were unworn and due to being on holiday I missed the cut off period to return. I contacted customer services and they provided me with a full refun... See more
Company replied
Company details
Contact info
Unit 10 Prospect Business Park, Langston Road, IG10 3TR, Loughton, United Kingdom
- hello@simmi.com
- simmi.com
3.3
Average
9K reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just got these boots 3 days ago
Just got these boots 3 days ago, only wore them once and the bottom park broke off??
2 December 2023
Reply from SIMMI LONDON
Hi Kimberly,
Apologies for the inconvenience caused, did you contact our customer services team regarding your parcel? If not please do get in touch with them at hello@simmi.com, so they can assist you further. Simmi team x
Best shoe sho!
Always a great experience shopping with Simmi my favourite shoe shop only place a shop for my heels
1 December 2023
Unprompted review
Reply from SIMMI LONDON
Hi Sade,
Thank you for the 5* Review and kind feedback, we appreciate it. Wish you all the best. Simmi team xx
Great product and service
29 November 2023
Unprompted review
Reply from SIMMI LONDON
Hi Heidi,
Thank you for the 5* Review and kind feedback, we appreciate it. Wish you all the best. Simmi team xx
Harmony dealt with my query today
Harmony dealt with my query today. Got a response back within the hour and my query was answered! Thank you Harmony!
Will always use Simmi Shoes as I’ve never had any problems with them or the shoes. Heels are amazing as always
30 November 2023
Unprompted review
Reply from SIMMI LONDON
Hi Dee,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Items returned which was confirmed as…
Items returned which was confirmed as received but still awaiting refund after more than 2 weeks.
Aftersales/Customer service disgusting. Email contact only, 24hrs wait for each response and no phone lines. Dispute lodged with Resolver and own credit card provider.
AVOID as a nightmare trying to get a refund for returned items.
13 November 2023
Unprompted review
Harmony was quick to respond to my…
Harmony was quick to respond to my query and I was happy with response
20 November 2023
Unprompted review
Reply from SIMMI LONDON
Hi Paige,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Reply from SIMMI LONDON
Dear Customer,
Apologies, for the inconvenience caused. Please could you email us at hello@simmi.com I would be happy to look into this and help you further.
Horrible service
Horrible service. I received damaged shoes that cost less than $200 yet they Expect me ti pay $200 to send them back just for a refund not even worth half of what I’d be paying for shipping.
17 October 2023
Unprompted review
Great experience with customer service
My boots were faulty (nothing against the company, could happen with any, more expensive shop). The customer service team got back to my email and photos really quickly and refunded my money without asking for the boots back. Can’t fault the retailer and will definitely be buying from them again in the future.
23 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Megan,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
The most horrible place to order from
The most horrible place to order from, they mentioned my product delivered when it hasn’t been, and then they charged me for it
19 October 2023
Unprompted review
Customer service is very good!
Customer service is very good!! Delivery also very fast, good quality shoes for decent prices too!!
17 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Fergie,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Harmony is the best and quick with…
Harmony is the best and quick with response, I truly appreciate her.
13 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Nya,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Amazing customer service
Amazing Customer Service! I had a query with my order that I placed a few days ago and I got a response practically within minutes! Very clear and quick communication, cannot thank Harmony enough! Definitely ordering again ❤️ x
13 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Rachael,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Harmony
Harmony, was very attentive during my stressed state.
She was very accommodating and was able to resolve my issue.
X
12 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Simone,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
They promptly resolved my issue
They promptly resolved my issue. Quick responsed. Thanks.
8 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Lahiru,
Thank you for your review and feedback. We appreciate it.
Wish you the best simmi team x
Brilliant customer service
6 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Rachel,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Excellent customer support
5 October 2023
Unprompted review
Reply from SIMMI LONDON
Hi Carina,
Thank you so much for sharing your experience with us. It is so nice to hear that we provided a great service, to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Don’t waste your time
I ordered some sandals. Very cute in person but were too small. A complete waste of money since I live in the US and not the UK. Tried to return the shoes and they wanted 40 dollars to ship it. I paid 47 dollars for the shoes so it was a total waste.
29 August 2023
Unprompted review
Grateful for the customer support I…
Grateful for the customer support I received from harmony as frustrated as I was she made it a seamless experience
22 September 2023
Unprompted review
Reply from SIMMI LONDON
Hi Kadine,
Thank you so much for sharing your experience with us. It is so nice to hear that our customer service team helped to make your experience such a positive one. Thank you so much for the 5-star rating! Wish you the best Simmi Team x
Bad quality shoes and bad customer service!
I made two orders on their website and both orders included shoes that either didn’t fit or were unwearable since they had zero grip on the bottom of the shoe. Correct me if I’m wrong but a shoe should have some grip and be meant for walking in.
Then when I contacted customer service they said I’d have to pay to return the items and I’d be charged £2.50 each for the return. Why am I being charged for this when the shoes are rubbish and aren’t fit for purpose. The customer service agent didn’t respond after I emailed to ask about the charge.
10/10 WOULD NOT RECOMMEND!
14 September 2023
Unprompted review
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