simpled.uk Reviews 367

Had a minor issue with a lock purchased 15 months ago so contacted customer service. The response was second to none, after a few questions a replacement was dispatched and an arrived in next day. Amazing service Thank you.

Had been looking for this type of lock for some time and now I’ve found the perfect door lock. Works fantastically and in so many ways. Fitting was fairly simple but a little skill is required. Customer service was also very good I even managed to talk to a human very rare these days.

Great company to deal with and great products.
Their fingerprint door lock was easy to install and easy to manage via their initiative app. They were really responsive when I had queries and resolved my issue super quick

Had no issues with the lock since we got it but the inner handle fell off today just by opening it.

Cue thinking the lock is broken and having to buy a new one. Thankfully Sara from Customer Service picked up my email very quickly. After sending a video showing the issue she returned with the solution which was an easy fix and the door now works perfectly again.

It's an expensive lock so it's really great to see responsive customer service when something isn't working. From fault to fix it must have been about an hour - very impressed! Thank you

Great CS with swift response. The lock is in good quality. Quick delivery and completed installed within a week.

Quick efficient customer service

I am using the night latch version of tge smart lock and had some issues with it. Support was great and replaced without problems.
Happy to use products and support from simpled.uk again

Very good customer service. The team sent a replacement lock when my current one was not functioning properly. Would recommend.

Brilliant product and fantastic customer service and support can’t recommend them enough thank you Simpled

Avoid this company if you don’t want to be locked out of your own home and get NO support because it’s 17:48…New lock purchased but used lock supplied….fitted 20:00 on Sunday night and lock won’t link to app as already linked to someone else’s account!!! ( clearly not new ) factory reset lock then linked to my app/account…. Next day 17:35 lock will not open door wife and 4 month old baby left out in cold and rain…. Emergency key does not open door so totally failed lock and no access to own house and NO support from Simplified so had to smash window to get in !!!! Simplified not willing to give any compensation for the fact that there clearly faulty returned lock from another customer has been shipped to me as a new lock that caused us to be locked out of our house and left with no option but to smash window to get in….. avoid at all costs as this is not Simplified at all it’s poor service and a product that when it fails out of office ours you will get no support

Sales enquiry by telephone was mosr helpful and provided the information I needed to make a decision on purchase and selection of the correct equipment. Installation was simple and could have been quicker but I was taking my time to get it right. I spent an hour installing and programming in total, but next time I think I could do it in 20 minutes or less. Programming was easy using the supplied instructions and in the month since installation it has been a fantastic piece of security equipment - I will get another for other properties.

Devide: EF Slim Series Smart Lock

Contact and support: 5.0
Device design and functionality: 5.0
Device functionality: 5.0
Installation manual: 4.5 - minor typos and errors
Connectivity to smart home universe (HA) - 4.0 - they will get there eventually

Simpled are an excellent company selling a state of the art product. I looked for ages to find a door lock that could be locked automatically and opened remotely. It does just that. (hub and internet required) I now never worry about the office being left unlocked and it is always secure. I can unlock the door remotely and watch people on the cameras as they leave for deliveries, knowing the door will be locked behind them.( We are in a bit of a tough area) I find the products bery reliable with battery use being pretty good. Even with regular use the batteries last months. HAving so many options is also useful with finger print, fob , key code and key for emergency access. We have 4 of these locks in operation and never had any real issues with any of them.

Nice company to deal with and great well thought out locks. Lots of features and modern look. Good after sales service. Would recommend.

Simpled Tech promised no-hassle support and warranty and delivered it.

We have SF, EF and DFF locks and accessories.
Steve and Angel have been brilliant in arranging quick delivery and providing excellent after-sales support.
All the locks work very well. It was great to know they are listening to the feedback and investing in making the locks even better. I would highly recommend their products.

Great products & great service! We love the keypad locks we purchased for two of our AirBnBs in our converted church! One of them stopped working and as it was still 1 week within the 2 year warranty, they honoured it and sent a brand new part the next day! Thank you so much :)

Bought these as to use on my elderly mother's house, great set up and the ability to use various methods of unlocking means that I can tell which of the care teams atended and when, wifi bridge is a must have to be able to control locks remotely and has been a Godsend on a couple of occassions, well presented product with very clear instructions, as concerns pricing shop around between Amazon and their own website as, there are usually some great offers on either, would highly recommend this product

I have a couple of Simpled locks, and they advised me beforehand as to whether they would fit my unusual doors. They are neat, easy to fit and save fiddling around with keys which is great. I did have a problem with one lock which I think was probably due to water ingress, but the lock was replaced quickly and without fuss. Excellent customer service.

I contacted Simpled Support Team by email at 13.42 hrs. on Monday the 23rd September 2024 to make an enquiry about the installation of a Simpled Slim Series Smart Lock which I had purchased on the 17th September; the installation was purchased as part of the order for the lock & the installer was to reach out to me to arrange an installation date. The lock was delivered on the 19th September & I wished to know when I could expect the installer to contact me.

At 14.00 hrs. on the 23rd, I received a response from Simpled requesting information which I had already provided at the time of placing the order & I replied accordingly.

At 16.12 hrs., I received another email confirming that my information had been forwarded to the installers & that they would contact me to arrange installation.

At 16.23 hrs. I received a telephone call from the installers & arrangements were made for the lock to be installed on Thursday 26th September.

I am very impressed & reassured by the quality of Simpled customer services. In particular, the speed & efficiency with which my query was dealt with by Natalie deserves special mention —thank you Natalie.

UPDATE
The locksmith arrived as arranged & my new lock is now up & running with no hitches apart from minor mods to the door. Setting up the lock for fingerprint, fob & ‘phone tag access & adding the Wi-Fi gateway was an absolute breeze. A huge improvement on the Yale smart lock which I had previously.
My overall experience in my dealings with Simpled, from the ordering, delivery, installation & communications has been faultless & I congratulate them on their professionalism & the quality of their products.