Great quality & unique styles. I am very happy with my purchase at Simple Moderne. I get many compliments and questions while wearing my new pieces. Next to this, their customer service is except... See more
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Edited review** after leaving this feedback Simple Moderne immediately contacted me. A free Return label was provided & a refund made in a very quick time frame. Awful dress Very cheap and flims... See more
Beautiful, stylish clothing. I found the quality to be of a high standard, fabrics are strong and fall nicely. Items arrived within expected time frame also 👍 Only reason 4 stars instead of 5 is t... See more
The delivery of the order was delayed by several months beyond the promised timeframe. No one responded to messages or emails, even though this had been promised. As a result, it was unclear whether t... See more
Company replied
Company details
Written by the company
Simple Moderne is a Netherlands based clothing brand offering a fusion of Goth and Punk styles for casual wear. Established in 2016, Simple Moderne is setting the style in alternative fashion, bringing it down to daily, comfortable yet trendy wear. We partner with international clothing and accessory designers to compile our unique collections. We handpick every single item to make sure that it matches our concept and our defined quality standards. Our business model and growing online presence allows us to offer Express shipping to all countries in the EU & the United Kingdom.
Contact info
1825KK, Alkmaar, Netherlands
- +31641140431
- info@simplemoderne.com
- simplemoderne.com
3.5
Average
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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I have to say I was skeptical with…
I have to say I was skeptical with product and service, but was so enticed with the unique style that I ordered four tops and two pants. The quality of the fabric is top notch, the customer service was amazing and I will definitely order again!
21 April 2020
Unprompted review
6 weeks and order still hasn’t shipped.
21 April 2020
Unprompted review
Reply from Simple Moderne
Dear Kym Colella,
We can see that although with a huge delay due to COVID-19 your order has been delivered.
We hope this all has been resolved to your favor.
Best regards,
Simple Moderne Team
I like this brand
I like this brand. At first I had doubts about shipping because I am a customer from another country and I expressed this concern by email.Now on the site is displayed the approximate time when the order reaches the destination.
Thank you for your care and respect! Luiza
21 April 2020
Unprompted review
Excellent experience!
Very kind people in the service. Immediate response to my messages and constant information about the progress of my order.
I am satisfied with the product I bought and it meets my expectations compared to what I saw in the online store.
Despite the difficulties due to COVID-19 all over the world, I received the package and I liked the way it was packaged to protect the product. I will definitely order a purchase again from this company.
11 April 2020
Unprompted review
Reply from Simple Moderne
Dear Maria,
Thank you so much for this lovely feedback!
We hope you are healthy and well!
Happy Easter from Simple Moderne Team
love my belt
love my belt. Love all the clothes but are a bit expensive for me. keep up the quality and designs. love them all.
19 February 2020
Unprompted review
I LOVE the items that i've bought from…
I LOVE the items that i've bought from Simple Moderne. I've bought a sweater and a pair of pants. I have had to return 2 items because of sizing only. The quality of the clothing is fantastic and customer service was great about the returns.
17 February 2020
Unprompted review
The quality of items was outstanding
The quality of items was outstanding, love them.
11 February 2020
Unprompted review
Reply from Simple Moderne
Thank you so much for your feedback!
I love the clothes I bought
I love the clothes I bought. I wear them all the time. Excellent everyday wear with a difference - not boring!
10 February 2020
Unprompted review
Reply from Simple Moderne
Dear Anon,
Thank you so much for your feedback!
We highly appreciate it and hope you will continue being our customer.
Simple Moderne Team
Great quick service & fun products 😊
10 February 2020
Unprompted review
Reply from Simple Moderne
Thank you for your feedback :)
Reply from Simple Moderne
Thank you so much for your feedback!
Terrible online shopping experience
Absolutely terrible online shopping experience.
The garments are made from cheap materials and to a poor finish. Kept 2 out of 6 items and after wearing the garments a couple of times, I wished I had return all of them.
Returning process was far from smooth, you have to wait for them first to approve you. I also had to chase them for my refund, in the end I had to involve Paypal.
Save yourself the headache.
6 February 2020
Unprompted review
Reply from Simple Moderne
Dear Camila Diaz,
Thank you for sharing your feedback.
I am sorry to hear that your experience shopping with us was not satisfactory.
I can see that you have completed the return with our pre-paid return label. Thus, the return expenses wwere covered by us. As a small business, that has no physical presence in the UK, we take that extra mile to provide free return services implemented by the third parties.
As for your experience, I see that we have refunded you for your return items to your original method of payment. This was done within our anticipated deadlines.
Based on your experience, we will make sure to elaborate on the timelines in our communication to avoid any disappointment.
Please always feel free to consult with us via info@simplemoderne.com
Kindest regards
Simple Moderne Team
Very pleased with my purchase and the…
Very pleased with my purchase and the quality of the coat.
27 January 2020
Unprompted review
super service !
16 January 2020
Unprompted review
Reply from Simple Moderne
Thank you so much for your feedback!
Reply from Simple Moderne
Thank you so much for this feedback :)
Reply from Simple Moderne
Thank you so much for your feedback!
The shirt was poor quality material.
8 January 2020
Unprompted review
Reply from Simple Moderne
Dear Marie,
Thank you for your preview, yet I you have nut purchased a shirt from us, but our Simple Moderne Trendy Print Sarafan. Would you be so kind to cross check?
Thank you in advance.
Best regards,
Simple Moderne Team
The small size runs rather large and…
The small size runs rather large and unfortunately it did not look very much like the photographs. Even though my return period was past the 14 days, Simple Moderne was courteous enough to make an exception. For someone who’s more of an XS then S, the S-M size will definitely be too big ...
7 January 2020
Unprompted review
Reply from Simple Moderne
Dear Customer,
We have resolved this issue for you by issuing you our prepaid return label although it was past due.
We have now received your return item and issued a refund back to your account. We would appreciate if you could reflect this in your review.
We hope , we have resolved this to your satisfaction.
Kind regards,
Simple Moderne Team
I've been a frequent customer for over a year
I've been a frequent customer for over a year now. I love every one of my Simple Moderne pieces and on the rare occasion that I have an issue or question, customer service is A-1.
It's hard to trust on line retailers, but this is a great one!
7 January 2020
Unprompted review
Reply from Simple Moderne
Dear Rachel,
Thank you so much for being our regular customer and for your constructive feedback which allows us to improve and grow :)
Kind regards,
Simple Moderne Team
Love the clothes
Love the clothes already told many of my coworkers and friends who already bought!!
Thanks
7 January 2020
Unprompted review
Reply from Simple Moderne
Dear Tina.
Thank you so much for this great feedback :)
Kind regards,
Simple Moderne Team
If there were ZERO STARS i´d voted…
If there were ZERO STARS I´d voted that. Since Dec. 1st I´m waiting for my order. Trying to get an answer from the costumer service or my money back: useless. "Shipping" started at some Chinese airport...Tracking stopped on Dec 19th anywhere.... My guess: this must be some kinda Chinese fashion mafia gang. Nothing serious for sure. Don´t order anything!
6 January 2020
Unprompted review
Reply from Simple Moderne
Dear Marie-Theres Stremnitzer,
We are sorry for your experience.
Our customer service committed to respond within 24 hours. We received and responded to your request within a few hours. We do not see any other communication from your end unfortunately. We are sorry if we have missed something.
On a positive note, your order should be delivered to you this week and we hope you will like your new style.
We also must add that we find your comment quite insulting. Dealing with our biggest challenge - order delivery time - we have managed to serve a significant number of customers to their best satisfaction.
Please feel free to consult with us should you have any further concerns or will need help with you order. We will be happy to assist if you contact us via: info@simplemoderne.com
Best regards,
Simple Moderne Team
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