Simpler Law Reviews 

7,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. #18 of 39 best companies in Estate Planning Lawyer

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,293)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company

This company, and its staff! are FIRST RATE!! Good value, excellent package, tailored to individual needs!!
Can’t recommend them enough!!!

24 June 2026
Rated 5 out of 5 stars

Great will writing telephone experience

I felt in very good hands when Shane called me to go through arranging my Will. He was very knowledgeable and put my mind at ease immediately with his polite and friendly manner. The appointment took exactly the time that was stated and Shane gave me advice on a few areas I need to deal with and think about for the future.
I would recommend this Company and their straightforward approach.

23 June 2026
Rated 5 out of 5 stars

Case Handler Jo (Manc)

My case handler Jo discussed everything with me thoroughly today when starting my will, he answered all my questions very efficiently & seemed to be very knowledgeable.
Jo came across very friendly & straight away put me at ease as I sometimes struggle with calls. Jo explained everything step by step & relaid all the details I’d given him during the call extremely accurately at the end, this made me feel more positive & reassured that I was choosing the right company for this service. Highly recommended. Thank you Jo 😊

23 June 2026
Unprompted review
Rated 5 out of 5 stars

All sorted

Appt confirmed and reminders sent.
Will was very helpful was only doing a will but they do trusts and POA which I needed and also did with him. Excellent service no pressure.
+ good tip given on how to keep flies away which works thank you Will

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly service

We had a call with John to prepare our will. He was very clear and thorough. He was happy to answer all our questions. We were very happy with the service we received.

17 June 2026
Rated 5 out of 5 stars

TPC2101360

TPC2101360, the person we spoke to was extremely helpful, I don't remember his name but he was excellent.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Lasting powe of attorneys The LPAs sent out to me and my wife are…

The LPAs sent out to me and my wife are copies of the gov.co.uk website forms with a few of our attorneys names and addresses typed in,I think the price we were charged is grossly over the top, 2 thousand pound for 4 LPAs then you still have to register them yourself for £92 each or simpler law would charge near £200 ,my advise is use the gov.co uk website.i would not recommend any of my friends or family to use a law firm to do this type of work this is my personal opinion

18 May 2026
Simpler Law logo

Reply from Simpler Law

Dear Mr Waitt, as you are aware following your posting of this review on 18th June 26, we reached out to you, and you kindly called us back to discuss the issues you raised. On this call we went through the services you purchased from us, which were not simply four Lasting Powers of Attorney, but included two mirror Wills, two Property Protection Trusts, and associated Land Registry work. We have completed this work, which you have subsequently received, as our Homecare Plan Plus. This, at £2,000 is around £850 cheaper than our advertised standard retail prices for the component elements.
All Lasting Powers of Attorney in the UK must be completed on the forms you describe, even those prepared by highly regarded professionals as ourselves. However, by instructing a company such as Simpler Law to complete these documents clients are assured that they are completed accurately and any additional clauses or requests can be added correctly. Also, we hold a £5M professional indemnity insurance policy, to protect our clients should our documents fail. Since our launch ten years ago we have yet to make a claim.
We do not include the registration of Lasting Powers of Attorney as standard as many clients prefer to do this themselves, often even waiting until a later date to do so. As professionals we do charge an additional fee over and above the Government payment not only for our time and experience in managing this process, but for monitoring the status of the documents and answering any queries which the Office of the Public Guardian may raise on the behalf of our clients. All our fees are advertised on our website, and as mentioned above we offer special packages to save on our Standard retail Prices.
We wish you all the best for the future.

Rated 5 out of 5 stars

Shane our advisor was…

Shane our advisor was excellent,explained everything fully in a very friendly informative manner.
Shane phoned exactly when they said he would

Great service this far

15 June 2026
Unprompted review

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