Simpler Law Reviews 

7,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. #18 of 39 best companies in Estate Planning Lawyer

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,293)

813 reviews in the last 12 months

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Rated 5 out of 5 stars

Joe made what I expected to be a…

Joe made what I expected to be a difficult process much easier. Creating a will meant answering tough questions about my children and their future, but he explained all my options clearly and gave me the confidence to make the right decisions. He was patient, professional, and concise in explaining the legal process. I never felt rushed and remain grateful for the support. I would highly recommend Joe and the team at Simpler Law to anyone looking for a friendly and knowledgeable will writing service.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

The call was on time and Shane the agent was very good
He was clear about our goals and not at any point try the hard sale
But we did get good advise that was new to us
Overall a very good experience

3 July 2026
Rated 5 out of 5 stars

Very positive experience

We have just finished our first virtual meeting with Simpler Law which was a very positive experience. Our will specialist was Sian, she was really nice, knowledgeable and explained all options, we didn’t feel any pressure to go with her recommendations, but did see benefit and did purchase a trust which worked best for our needs.
Very pleased we chose to go with Simpler Law.

3 July 2026
Rated 5 out of 5 stars

Helpful Adviser

The person I spoke to was very warm and friendly and polite. He was able to answer several questions I asked him and did not rush me into making a decision regarding trusts and POA. We agreed that I should have a week to think it over before I contacted him

3 July 2026
Rated 5 out of 5 stars

I highly recommend 'Simpler Law' we…

I highly recommend 'Simpler Law' we were really apprehensive about doing a phone interview. However, we were delighted with the ease of how things went. Joe comes highly recommended as well, he made the process go with ease and explained everything as we went along.

26 June 2026
Rated 5 out of 5 stars

Wills and Trusts

I have had a great experience using Simpler Law, I have previously used them to generate a will for myself and my wife. During a review with Scott, it was obvious that it was important to cover other areas. Scott gave honest and detailed information on the benefits of a living trust. In my current circumstances the advice given matched my needs. I would highly recommend Simpler Law for a no nonsense, honest advice and information in order to come to an informed decision.

2 July 2026
Rated 5 out of 5 stars

Will

Will, the advocate from Simpler Law, was polite, and didn't rush me to make rash decisions, he did not complain if I asked questions, and went off the beaten track. I felt comfortable with his phone call. I was impressed by Dean, who was on the counter in a supermarket, who put me in touch with Simpler Law, and even arranged a timed telephone appointment, which came at the toime expected. I was quoted £800 previously for the will making, and/or a free will service wanted a donation to charity. I give to charity what I can afford, and most people do not have a spare £800. Will was genuine, and helpful, and I will not hesitate to advise other people to go to Simpler law, if they are making a will.

30 June 2026
Rated 1 out of 5 stars

Avoid

From the initial point of contact, everything appeared to be progressing well. Unfortunately, that quickly changed. The first draft of our documents was incorrect, as were the second, third, and fourth versions. It ultimately took five attempts before the documents we had already paid for were produced to an acceptable standard.
The problems did not end there. We were then hit with unexpected and excessive charges simply to have our own documents released. It felt as though the company was effectively holding our documents hostage unless we agreed to pay these exorbitant storage and release fees.
Even after reluctantly paying the additional fees, I am still waiting more than two months later to receive the documents I have paid for in full. This level of service is completely unacceptable.
Without question, this is the worst company I have ever dealt with. Poor communication, repeated errors, unexpected costs, and significant delays have turned what should have been a straightforward process into an extremely frustrating and disappointing experience. I would strongly advise others to look elsewhere.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Will

Shane was great anything I didn't understand he explained more easily and the full process of my will very easy

30 June 2026
Rated 5 out of 5 stars

Good company

Explained everything. They go at your pace nothing rushed. Told me things I wouldn't have known to be included very helpful and I would use them again

26 June 2026

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