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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff. Many highlight the quick response times and the detailed, personalized assistance received, often noting that the team goes the extra mile to ensure satisfaction. People also appreciate the platform's user-friendly design and its comprehensive features for various online business needs. However, some people mentioned that the platform can be overly complicated to get started with, and that the guides, often in video format, can be time-consuming. A few customers also expressed a desire for live chat support, even though they found the existing email and implementation calls to be very effective.

What people talk about most

Customer service

Clients share positive opinions on customer service, consistently praising the support team's helpfulness,... See more

Staff

Customers consistently report highly positive experiences with the staff, frequently describing them as the... See more

User experience

Reviewers express satisfaction with the user experience, highlighting that the platform is both powerful and... See more

Response time

Consumers consistently report positive experiences with response times. Reviewers highlight that the support... See more

Website

Customers consistently note positive experiences with website features, often calling the platform a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At KETO Nordic, we’ve always received fantastic support from Simplero. Their helpdesk is quick, friendly, and truly helpful — they often go the extra mile to look at the exact page we’re working... See more

Rated 5 out of 5 stars

I had such a wonderful experience being served by Maria! 💫 She was not only professional and efficient, but also genuinely warm and kind. I felt seen, supported, and truly cared for – somethi... See more

Rated 5 out of 5 stars

Simplero runs my entire coaching business seamlessly. Every part of the platform works together beautifully, but what truly sets it apart is their exceptional online support. As the founder of a growi... See more

Rated 5 out of 5 stars

The helpdesk of Simplero is truly a help! With any question I have, I get quick an answer to my question, they even take a look at the page where I am stuck with to give detailed information. Simple... See more


Company details

  1. Software company
  2. Software Vendor

Written by the company

The perfect all-in-one solution for online courses – email marketing, billing, membership sites and more- all integrated in one elegant, easy-to-use package. With Simplero, you can run your online business all in one place, not all over the place.


Contact info

4.8

Excellent

TrustScore 5 out of 5

226 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The team is so helpful and responsive

The team is so helpful and responsive! In particular Scott has helped me a lot and really good at providing small Looms which promotes the understanding of solving an issue. Thanks to Scott and to the rest of the team for world class support!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely useful program!

Signed up on being recommended this all-in-one program. So far I've found it easy to understand and use, customer service is excellent, and I get the impression they genuinely care about you succeeding!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Simplero is the BEST

Simplero is the BEST! I've worked with it for years, and have always been happy. It's easy to work with, and if there's something you need, their helpdesk is absolutely fantastic: super friendly and super helpful. Highly recommend!

17 February 2025
Unprompted review
Rated 5 out of 5 stars

incredible customer support

I have switched to Simplero as a way to streamline my tech suite and it's been much less stressful than I anticipated ;) Since there's always a learning curve with new tech, I have leaned into the incredible customer support. They offer quick and thorough feedback via the "contact" function, they have regularly scheduled open Q&A calls, live workshops, and lots of videos in the help library. I have used them all and found the customer service above and beyond anything I expected. For the price and functionality alone, Simplero would be worth it to me—it replaced a least 5 separate services I was using and now everything is integrated. But, the customer support takes it over the top. Highly recommend!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Simplero is an amazing

Simplero is an amazing, highly-customizable, platform for my coaching business. I love how it gives me full, and instant, control over websites, funnels, newsletters and a lot more.
All this would be fantastic in itself but what is wonderful about Simplero is the team. They are a fun-loving, highly-responsive and cheering for your success team!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Simplero is a complete platform that…

Simplero is a complete platform that includes most of what you could need to create and sell courses online.
The support is excellent, you will always get a very quick reply with the best of help. Thank you Doug this time, but all the mentors are super👍

10 February 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't have grown my business as I…

I couldn't have grown my business as I did without Simplero. I started 5 years ago with a simple drawing course and a tiny list. Now, I have a lot of courses and a thriving community. It is wonderful that everything is in one place - email, courses, community.
Simplero is quite complex if you use all the features, but the support is stellar!
I'm a lifetime customer.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

The Best All-in-One Platform for Selling Courses Online

I've been using Simplero since 2018, and I can confidently say I’ll probably never leave! Over the years, my business has grown and evolved, and Simplero has continuously adapted—introducing new features that truly make a difference. It’s incredible to see a platform that keeps innovating to meet its users’ needs.

But what truly sets Simplero apart is its exceptional support team. They are always there, ready to assist whenever I have questions or need guidance. Their dedication and responsiveness are simply outstanding!

Even more impressive is how the tech team genuinely listens to customer feedback. When I suggest a new feature, they don’t just acknowledge it—they take it seriously and often implement improvements based on real user input. This level of customer care is rare, especially compared to other platforms I’ve tried.

In short, Simplero is a game-changer. I couldn’t imagine running my business without it. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience and custom service

Amazing experience and customer service. So good I am getting certified to start proving to my clients. All in one CRM, coaching platform and more! Calvin and his team are so responsive and always putting the user first.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

The best platform for an online business

To me Simplero is the best all-in-one online business platform out there. The possibilities in Simplero are endless - if you can think it, you can create it. One of the best things to me is that the platform evolves with you, so you don't need to switch platform as the complexity of your business grows.
But what really makes Simplero stand out, is the amazing team that encourages users to come with input, making it possible to chip in with suggestions, feature requests and an outstanding support team that are ready to help night and day.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Love it! An Essential Platform for Running My Online Course Business

I've been using Simplero for 10 years and for several different businesses and I absolutely love it. It has evolved and adapted over the years and it has been an essential part of running my business without trying to make 10 different systems - email, affiliate programs, courses, memberships sites, payment processors - all work together. Everything works with Simplero. They concierge team is amazing and you won't find better customer support or response time from any other competitors! They've got your back!

6 February 2025
Unprompted review
Rated 4 out of 5 stars

BEST Customer Service

I have been using Simplero for a number of years now. They truly have the best customer service, they are super responsive with their tech ticketing system and their support staff are wonderful to deal with and amazing at what they do. On top of this, they also have a "feature request" board AND a community forum where staff and the CEO are very active and hear their members' concerns.
Honestly, although the platform is not perfect (you can never please everyone 100%), it does have everything you need to run online courses and a community. Their support truly is what stands out and they do their best to figure out ways to implement what their community needs. Thank you, Simplero.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Simplero is the best all-in-one…

Simplero is the best all-in-one platform out there! I not only host my site but work with many clients who use Simplero. I work in other platforms and like Simplero best. I highly recommend it to anyone looking to take their business online with ease and confidence!

6 February 2025
Unprompted review

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