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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff. Many highlight the quick response times and the detailed, personalized assistance received, often noting that the team goes the extra mile to ensure satisfaction. People also appreciate the platform's user-friendly design and its comprehensive features for various online business needs. However, some people mentioned that the platform can be overly complicated to get started with, and that the guides, often in video format, can be time-consuming. A few customers also expressed a desire for live chat support, even though they found the existing email and implementation calls to be very effective.

What people talk about most

Customer service

Clients share positive opinions on customer service, consistently praising the support team's helpfulness,... See more

Staff

Customers consistently report highly positive experiences with the staff, frequently describing them as the... See more

User experience

Reviewers express satisfaction with the user experience, highlighting that the platform is both powerful and... See more

Response time

Consumers consistently report positive experiences with response times. Reviewers highlight that the support... See more

Website

Customers consistently note positive experiences with website features, often calling the platform a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At KETO Nordic, we’ve always received fantastic support from Simplero. Their helpdesk is quick, friendly, and truly helpful — they often go the extra mile to look at the exact page we’re working... See more

Rated 5 out of 5 stars

I had such a wonderful experience being served by Maria! 💫 She was not only professional and efficient, but also genuinely warm and kind. I felt seen, supported, and truly cared for – somethi... See more

Rated 5 out of 5 stars

Simplero runs my entire coaching business seamlessly. Every part of the platform works together beautifully, but what truly sets it apart is their exceptional online support. As the founder of a growi... See more

Rated 5 out of 5 stars

The helpdesk of Simplero is truly a help! With any question I have, I get quick an answer to my question, they even take a look at the page where I am stuck with to give detailed information. Simple... See more


Company details

  1. Software company
  2. Software Vendor

Written by the company

The perfect all-in-one solution for online courses – email marketing, billing, membership sites and more- all integrated in one elegant, easy-to-use package. With Simplero, you can run your online business all in one place, not all over the place.


Contact info

4.8

Excellent

TrustScore 5 out of 5

226 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Simplero is the best!

I highly recommend Simplero! Everything is so professional. Easy to set up just follow the how-to tutorials. Always easy to get help if you're stuck!

8 July 2022
Unprompted review
Simplero logo

Reply from Simplero

Woohoo! Delighted to hear this!
—Calvin

Rated 5 out of 5 stars

It really does integrate everything, and does it well!

It really does integrate everything!
And does it well!
Makes life so much easier :)
You might find some limitations sometimes, but the support team is awesome, and the development team is implementing new feature requests at an incredible pace!

I helped migrate a website onto this platform, and we were able to recreate the original pages (created on another platform) with ease, and they almost completely looked the same.

The pricing of the service seems a bit high for me, but well... it does integrate everything... so you don't need to pay for anything else :) Hopefully when more people start using it, they can lower the price.

6 July 2022
Unprompted review
Rated 5 out of 5 stars

If I could give more than 5 stars

If I could give Simplero more than 5 stars, I would.

I've been using Simplero for almost 2 years now, and I think they have the best out of the box solution for anyone in the online education industry (consultants, educators, trainers, coaches, influencers, etc).

Over the past two years, I've reached out to their support team so many times, and I've never had an experience that was anything less than 10/5 stars with them.

Seriously. Never had a boilerplate response by someone who was clearly exhausted from answering too many tickets (even though I am sure you get lots of tickets). Never had a response where the person didn't actually read the full thing. Every response is spot on and straight to the point, timely, and organized.

I have never seen anything like Simplero's support and tools in any SaaS company or anywhere for that matter.

They have seriously inspired me to implement similar processes in my own business.

I LOVE these people and I really resonate with their culture. The founder is a mindful and conscious person, there is clear purposefulness behind the business, and you can tell they all care deeply about what they do.

19 June 2022
Simplero logo

Reply from Simplero

What a beautiful review, Aleana. I'm so glad to hear that our efforts are making a difference to you. We're honored to serve.

–Calvin

Rated 5 out of 5 stars

I cannot say enough good things...

I cannot say enough good things about Simplero. I've tried many of the big CRMs - Kijabi, Go-Higher Level, Kartra and Simplero goes above and beyond.

The backend is so intuitive and simple. Plus it literally grows with your business. As a very teeny tiny business owner at the beginning, I couldn't afford the prices the bigger CRM's were charging. Simplero met me where I was at and had a really great price point for where I was that gave me access to everything I needed at that time.

As my business grew, Simplero grew with me.

I honestly cannot say enough goods things. The customer service is out of this world. I feel they fully have my back and are so quick to reply.

Hands down the best investment in growing my business. Thank you!!!

15 June 2022
Unprompted review
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Reply from Simplero

You make me blush, Ami. ☺️

So honored and grateful that we get to work with amazing people like you! –Calvin

Rated 5 out of 5 stars

More than a number

What I love most about Simplero is that I don't feel treated like a just number, instead I feel treated like a real human with a unique business that I'm passionate about. And even better, I feel that Simplero will help me make the most of my business while still treating my customers like real humans, too. A special thanks to Kåre at Simplero for guiding me through the process!

9 June 2022
Unprompted review
Simplero logo

Reply from Simplero

That's fantastic! This is why we love what we do :)

Rated 5 out of 5 stars

Comprehensive online business system for courses and memberships with great support

All in one system for online courses that is constantly improving with great customer service. This system is especially good for people who have a holistic slant as the community has a good representation of them but it can be used by anyone who wants to sell online courses, memberships, coaching plans etc. Take the time to get to know the system and/or get some help and you will be able to share your expertise online. What distinguishes Simplero is the support. I have had support on a Sunday, on Christmas day and issues being fixed within an hour of reporting them. Not just an answered ticket but the system rejigged. They are always listening to their customer feedback. You can go with something cheaper but you will soon get to a point where nothing talks to each other and you have to bolt on different tools. Start off with Simplero and allow yourself to grow.

9 June 2022
Unprompted review
Simplero logo

Reply from Simplero

We love to hear this. Thank you!

Rated 5 out of 5 stars

Exceptional Customer Support!

The Simplero customer support team was with my team throughout our journey to launch our new business. We often received responses within an hour of submitting a ticket - far exceeding our expectations! And they don't just help when you think something isn't working as it should; they also respond to "how do I" questions and point you to training materials or provide screenshots with step-by-step instructions. This makes Simplero stand out from other providers. They are responsive, friendly, timely, thorough, and accurate. Thank you Simplero for your exceptional support team!

8 June 2022
Unprompted review
Simplero logo

Reply from Simplero

Thank YOU, Amy! It has been such a pleasure supporting you and your team through your launch.

Rated 5 out of 5 stars

LOVE Simplero's Product, Service, Pricing/Value

I can't say enough good about Simplero.
The product itself is great. The customer support is awesome! The company and culture are delightful.

Simplero even allows my VA to ask questions in the chat as he is building my website and products...
Best value...I dropped expensive Funnel service.

2 June 2022
Unprompted review
Simplero logo

Reply from Simplero

We LOVE hearing that, Elynn. It's our pleasure to serve.

Rated 5 out of 5 stars

The support is outstanding!

The support is outstanding!
I've only been a Simplero user for a couple of months but I'm a superfan.

The ability to do everything I need for my webpage, blog and online course in one place saves me hours and money.

The support team at Simplero are fantastic people who make sure that I get a solution no matter what.

The tech is amazing, and is easy to learn and use. The automations are powerful, and the devlopement of new features are ongoing.

I'm a small business owner and I'm amazed by Simplero's value for money!

24 May 2022
Unprompted review
Simplero logo

Reply from Simplero

I'm so glad to hear that Ulrica! Welcome to Simplero.

Rated 5 out of 5 stars

I came for the simplicity of a wysiwyg online course platform, I'm staying for the powerhouse that Simplero is and the number of other online services that are included in it!

I got started with Simplero in November 2021 and the first learning curve was 1 intensive week when I created an online course, that I started to sell through affiliate marketing. - yes, Simplero also includes the affiliate platform! -

Then, I had the privilege of participating in a webinar with Olivia Jay from Simplero about the themes and brand personalization on Simplero! This workshop blew my mind, and I realized that Simplero could do so much more than what I understood at first!

I then proceeded to create 7 websites on my same platform and differentiate them all through the themes, fonts, colors, and styles! AMAZING: no need to pay another full subscription for every website you want to create, for every different aspect of your business, or for every business you oversee!!

Since Simplero entered my life, everything has become easy and doable! Straight and simple, "Simplero simply rocks!" That is true! - and there is a Simplero referral program as well.

With love and gratitude,
Gemma Serenity Gorokhoff

24 May 2022
Unprompted review
Simplero logo

Reply from Simplero

That's fantastic Gemma! Thank you so much for sharing.

Rated 5 out of 5 stars

Can't imagine my business without it

I've been using Simplero for 7 years and it continues to be an enormous asset to my business.

Being able to send newsletters, accept payments, and deliver courses all through one integrated platform has made for a seamless customer experience and a lot of ease on my part.

I see so many of my peers switching platforms every couple years, which ends up being a huge systems and operational upset, along with some pretty staggering VA fees to get it all set up (only to ditch it later). Not to mention the time and energy it takes away from getting and serving clients.

With Simplero, it's all right there. It's all easy to use. The customer service is outstanding.

I'd give Simplero my highest recommendation to any online business owner.

19 May 2022
Unprompted review
Simplero logo

Reply from Simplero

What a joy to hear this, Laura. Since the start I had the vision of having Simplero become "your home on the internet". Sounds like you've found yours. ❤️🔥

Rated 5 out of 5 stars

Simplero has grown on me.

Simplero has grown on me. I feel that I can make my business grow doing what I need in Simplero. I have always got help if I need that. So I am looking forward to my further work with Simplero.
Thank you.

5 May 2022
Unprompted review
Simplero logo

Reply from Simplero

It's our pleasure! ❤️

Rated 5 out of 5 stars

Simplero actually cares about you

I've been with Simplero for a couple of years, upon the recommendation of my coach, and it has made a huge difference to my company. Very easy to use, and the entire team clearly really loves to serve all of us in the community. They're always asking how they can do better and add more features. It feels really nice to work with such a kind and responsive team.

2 May 2022
Unprompted review
Simplero logo

Reply from Simplero

This is what we love to hear. 🙏🏻❤️

Rated 5 out of 5 stars

Simplero has really awesome features…

Simplero has really awesome features and genuinely lives up to my expectations. They weren't lying when they said they have the best support team out there!

4 April 2022
Unprompted review
Simplero logo

Reply from Simplero

Yay. The team is over the moon hearing this. It means the world to us to know our efforts are hitting the spot.

Rated 4 out of 5 stars

Five stars for customer service

Five stars for customer service - Beth saved my ass🙏

Three stars for a - for me- complicated setup in giving access to products (too many different options makes it confusing).

31 March 2022
Unprompted review
Simplero logo

Reply from Simplero

This is great feedback. It's on our radar to make that simpler, so we live up to our name in all areas. 🙏🏻

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