SimpleShoes Reviews 

I initiated a return/exchange via email for a pair of shoes that was too small. I said I would do an exchange for a larger size or a return—either would work for me. I received a response with some additional instructions, which I read but did not click the link to officially initiate the return/exchange. My mistake. I thought I had already initiated it with the email. I then had to leave town for a week and was not able to handle the exchange until I got back. By the time I got back, it was three days after the return window closed, and their customer service rep. told me I was out of luck.

I understand that I partially dropped the ball by not ensuring the return had officially been accepted, but it’s frustrating that companies like Simple won’t even allow me to exchange in cases like this. I haven’t worn the shoes. They told me to just buy a new pair (of the correct size) and that’s all they could do to help. Honestly, all this experience has done has convinced me to never buy anything from them again.

I love the look of their OS Sneakers and I have for decades. Unfortunately, their quality has gone down a lot. I have a pair from 5 years ago that’s still in good shape. My 3 newer pairs all have ripped threading on the soles, one squeaks with every step I take, and another the suede is ripping in two separate places. I think I’m done with this company.

Ordered a pair of their “patchwork” OS Sneakers a month ago.
I gave them my PO Box address and they shipped UPS ground, which of course got returned to sender. I promptly emailed them about the mixup. I gave them my physical address for the same shipping. Then they sent USPS (who doesn’t deliver to home addresses in my area). I emailed them and since they already have my money, they will get my shoes returned to them. I’m wondering if this company actually sends out shoes at all. I’ve talked with 3 other people with the same issue. Could be a scammer company.

Simple shoes are the bomb and here’s why…

1) They look cool.Simple and understated.

2) They have a quality, well-made feel to them that far outweighs their price point .

3) They’re insanely comfortable.

4) Think they have solid Green credentials which is always a bonus.

Get some, thank me later.

Never refunded my return. Two months later, multiple e-mails. No # to call.

Worst customer service ever. Received two different size sneakers reported it within a week and was told to much time had elapsed. Will never buy from these clipsters again

I love these shoes!!! Simple shoes went away for a little while, but they are back and better than ever! Plus, now that they have brought back the retro sneakers they became popular for in the early 90s i am like a kid in a candy store. Delivery and customer service have been exemplary! I can't recommend this company enough!!