SimpleTexting Reviews 545

Very easy group to work with! I've had some help from Elijah and John when it comes to setting up my account. Functionality has been easy to use too!

SimpleTexting has helped our team tremendously. It's simple to use and our customers love it as well. I highly recommend using them for an affordable way to stay in touch with your customers.

Cza fixed my error (daily text limit) in under 5 minutes, and explained what happened. They were very communicative and it was effective!

Possibly the best customer service I have ever had. Service got up and running in less than 24 hours after months of struggle with competitors. Everything works and it was soooooo easy.

I wouldn't say it's a bad product/service but I was extremely surprised to see my bank account being debited TWICE a month, even when a month I didn't use it, I was being charged some kind of usage fee. The plan I was on was the $49 a month plan but for one month I was charged a total of $80+ (due to fees and add-ons) so I ended up canceling service. I also tried to remove (delete) my card from file but it wouldn't let me without adding another card to replace the one on file. Which is unsettling.

They were quick and fun!

The entire team from start to finish, Edith, Elijah, and Gab were amazing! Strong team and EXCELLENT customer service. Definitely made my teams day a lot better since we were texting one by one. Got everything done in one day! Registration and sent my text messages out, while other platforms.. my registration is still pending after 2 weeks!

Special request

The simply texting team was a pleasure to work with. I had made an error on my end in terms of plan selection, that could have cost me quite a bit of money in terms of plan selection/overage. The simply texting team was gracious and assisted in straitening things out.

This product is amazing! We love the way it has standardized and streamlined our communication experience with our customers.

We highly recommend using them!

These people made registering and using their system as easy as they possibly could - we were up and running in 30 minutes, verified and official. Thank you!

Simple to use at a reasonable price...highly recommended!

Quick response, problem was resolved

Excellent support. Gab guided me step-by-step with each question I had, and I was able to start sending texts within a couple of minutes.

I frequently work with your agent, Cza, and she consistently provides exceptional support. I often come to her with unusual or one-off issues, and she handles them with ease. Whenever I see that she has taken my chat, I’m genuinely excited because I know I can count on her dependability, quick problem-solving, and trustworthy guidance. She is truly one of your standout employees, and I deeply appreciate the quality of service she provides.

Terrible software! It works fine until you want to see what people text you back but there's actually no way to see incoming texts. Not only was it a waste of money but looks incredibly unprofessional when customers wonder why you don't respond to their texts.

Customer support is vital for first time customers. Gab made it happened effortlessly. Thank you Gab!

Cza was very helpful over the phone and was able to explain everything in detail and apply credit. Overall i am satisfied.

Gab was incredibly patient, clear, and helpful. I had questions about the complex SMS compliance and Campaign Registry process, and Gab provided excellent explanations and multiple useful resources, including templates and articles. Fantastic support!

AMAZING and EFFICENT chat support.
I initially used the AI chat to get started on troubleshooting my roadblock. I was having an error message when I tried to log in. "Sorry, you didn't pass the ReCaptcha Check. Please contact support."

Ai was spotty, so it connected me with a live agent (John). John was extremely helpful, as he got me logged in, within 1 minute of our initial message.

Additionally, after John resolved my initial issue, I then asked him for resources in hopes of preventing this issue from happening again, without having to utilizing the chat support. He was more than happy to include strategies to help me if it happens again.

My interaction with John came to a pleasant close when I thanked him for his efficiency, and I asked to also schedule a call for support regarding the "Contact list" features, and how to navigate those along with some logistical questions, which would be a bit more time consuming.

John asked for a good contact number, and he submitted the support call request and a member of the team was in touch in less than 5 minutes, even though John gave me a 15min ETA.

I've had to utilize Simple texting tech support in previous years, and let me just say, this was a HUGE HUGE improvement. A+++++