SimplyBook.me Reviews 772

I discovered SimplyBook.me after asking ChatGPT for a service to handle bookings for a new tour company I’m building as a personal project. Before sharing my experience, I should mention that I’m an entrepreneur in the accommodation industry and very familiar with IT solutions for management, sales, and related areas.

With that said, I was incredibly impressed by how easy it was to set up SimplyBook.me! The interface is user-friendly, and the setup process was remarkably quick. It provides a pleasant and highly intuitive user experience.

While setting up my services and managing the "back office," I encountered some obstacles and needed assistance—this is where I truly fell in love with SimplyBook.me. As I mentioned, I already use various applications across different industries, but none compare to SimplyBook.me in terms of customer support. When I submitted my questions through the support chat in the lower-right corner, I wasn’t redirected to an insufferable chatbot; instead, I was instantly connected with a real agent.

That’s when SimplyBook.me blew my mind! Every agent I interacted with across multiple conversations provided some of the best customer service I’ve ever received. They were all—without exception—courteous, efficient, and clear in their responses. I recall one particularly complex issue related to my specific services; the agent resolved it within minutes, offering a brilliant workaround that left me stunned!

While setting up my website in WordPress, I used the tutorials available to users, and configuring everything exactly as I wanted was incredibly easy. The widgets are perfect!

The basic version of SimplyBook.me is fantastic, but the custom features are truly outstanding. The team behind it has thought of everything. Across my businesses, I use various payment processing apps and services, but SimplyBook.me was by far the easiest to set up. The reports are simple, efficient, and provide all the necessary data to streamline most of my administrative tasks.

As I prepare to launch operations for this project, SimplyBook.me has significantly accelerated my setup process by handling many tasks I hadn’t yet figured out.

I will definitely spread the word about this fantastic solution and include SimplyBook.me in the tools and references I recommend to my consulting clients.

Stay away from this company. Customer service is incompetent. Half a year after canceling my service, I still have an open subscription being billed, but I have no access to my account because it is closed. Because it is closed, customer service can't do anything either. But worst is, my booking link still works and some client find it on the web and book. Because I am using a different booking system now, I get double bookings. Again, customer service does NOTHING. What kind of company is this. I am outraged.

Swift responses, detailed, and they make sure to contact you back to ensure the information is well received.
They really put a great service in their responses, and they are fast too.
They know their software well, which is great, as many online companies are not familiar with their own services.

Kind, friendly, real service from real people.

great support,

booking services have been down for 5 hours now. been happening intermitently this week since I reported another issue. The company is targetting my account becasue I have been compalining about their system. I've visited other companies that use the service and theirs are working fine. Needs to be investigated!!

I recently set up my coaching business using SimplyBook and found the experience to be pretty turn key.

The set up is initially quite overwhelming due to all the available options, but the AI support tool is incredibly helpful at gently walking you through the process.

been using simplybook for over a year and the interface is really bootleg and sketchy. non-intuitive.
they constantly try to upsell more features to you.
i want to cancel my subscription, but they will continue to receive bookings despite cancelling. this means that they will withhold your bookings from you (and continue to accept bookings!!!) until you pay them
shady company.

SimplyBook.me has been really good for me. Im not tech savy, but ive found my way around this quite easily. I have had all the support i have needed so far. I have been signed up for 1 month now and so far its doing exactly what i need

It's pretty much the same issues as others have said here already. Overpriced, complicated, unable to close the account fully, etc. After cancelling the subscription clients can still book appointments but, you can't see the appointment information and the customer service team won't help. DO NOT USE THIS COMPANY!

A reply to the reply below; I didn't forget to renew the subscription. I didn't want it renew from how terrible the system is.
They send you an email to say that you have a booking, but you need to jump through hoops to get the information the client gives with the booking questions. It's overly complicated.
I was informed that account deletion wasn't advised. Luckily I had the clients phone number to contact them as they would have shown up to an appointment with no-one having a clue what they're here for and not being prepared for them at all. And like I said, no help other than renew the subscription form CS. This could have resulted in negative feedback for me and my company so I don't think it "unfair" to let others know about the experience so they don't have the same thing happen!
You bring up the chat as if the chat happened before the incident, it was afterwards. I'd have though mentioning the private chat on a public review site would be a breach of GDPR? Especially when what you said was misinformation. But I'm not entirely sure on that

I'm a therapist and have been using SimplyBook for four years on the basic pricing plan. I'm extremely satisfied with this software, which I've been able to seamlessly integrate into my website to expand my business.
This software saves me a lot of time; clients book their next appointment online at a time that's most convenient for them, without me having to intervene.
Thanks to the connection between my professional activities and my personal calendar, my schedule is completely under control. The reminders sent before each session allow me to always be punctual and drastically reduce the number of times clients forget to book.
In terms of configuration, the setup is simple and intuitive. The interface is well-structured, and numerous explanations guide you through each step of the configuration process. This means I can adapt and modify the settings myself without asking my webmaster for help.
If needed, the online support is very responsive and extremely knowledgeable when it comes to answering more specific questions. I have always been very satisfied with the assistance I have received.
Today, with the increase in my turnover, I decided to subscribe to a higher pricing plan in order to benefit from additional, more advanced and more efficient features in order to retain my customers. I really appreciate the scalable aspect of the software because it accompanies me as my business grows and develops while adapting to my new needs.
I highly recommend SimplyBook to any business that wants to invest their money wisely in a system that will be usable and scalable over the long term.

Have been using the platform for over a year now. It’s fine if you have a small business with a handful of bookings a week. But when it gets busier and the complexity slightly increases - this subpar system simply doesn’t cope. It’s extremely glitchy, and the support is awful. They keep diverting responsibility and constantly offer workarounds for situations where the system should have easily coped. 0 accountability from their team, would not recommend to anyone who is hoping to grow their business. Just in the past week, I’ve had 3 double bookings where clients received a confirmation email but the system spuriously cancelled the appointment and allowed someone else to book at the same time (even though they paid for this appointment in advance!)

I paid for subscription for six months - the next day I tried to change that subscription to monthly - they said due to terms and conditions. It was not possible. They could’ve done the right thing and they decided to keep the money.

Today, I was chatting with customer service because I wanted to fully test the system. Since I already had an account some months ago (did not have the time to test it), I was unable to do this properly. I then requested them to delete my account, but I was informed that while my account could be deleted, my URL would not be removed.

This means that although I can create a new account, I cannot use the same URL again, which seems quite restrictive.

Additionally, I’m unsure if this approach aligns with GDPR regulations, as deleting personal information should mean all associated data is removed, including any restrictions on reusing the URL.

I had a very positive experience. The communication was clear, and my questions were answered promptly and professionally. I particularly appreciated the transparency—everything was explained openly, with no hidden costs or unclear terms.

A reliable and professional service that I would definitely recommend.

I can speak as a "service provider" and not an account manager. My primary use of SB is basic: make appointments with clients that have been contacted by other team members. As a service provider, simplybook is dated an limited. Their "2 way sync" barely qualifies as such. First, you cannot see what times are already blocked in another calendar outside of a view that is limited to one day at a time, which makes it impossible to use SimplyBook's calendar to find available times with a client. Instead, you have to go to the other calendar, find available times there and then book it in simply book, which is the exact kind of thing a user hopes to avoid with 2-way sync. Also, changes in SB will show up in the other calendar, but not vice-versa. IOW, you can't modify or cancel SB appointments through any other calendar, you can only do it though the SB site/app itself. Calendar sync is far more robust in the other, similar apps i've tried, as are client tracking options and the like.

This company is incredible!

We switched over from Acuity and SimplyBook's range of options and offerings is absolutely amazing.

At first it's a bit overwhelming with so many options but once you understand it's much easier. Their tech support is absolutely the best I've ever came across. You can live chat and almost instantly someone is there to help you with any problem you are encountering.

Booked an initial meeting with these guys. Waited nearly 30 mins, no one showed up. Pretty bad customer service honestly. I'm in the middle of starting up a commercial bathhouse and I needed a booking system asap. I had already spoken to a few different platforms and I was super interested to see what this platform could offer. I put aside the time, was really looking forward to the meeting and after 26 mins of waiting no one even shows up. I've got a million different things to organise for this bathhouse and these guys just wasted half an hour of my time. Really not ok. Definitely lost me as a customer guys.

I'm a yoga teacher and have been using SimplyBook for over a year now and have found it great! There are lots of options at different price ranges to suit individual needs. As a sole trader, I chose the basic option which works perfectly. If I'm ever stuck with any of the functions, I'll reach out to the team via chat and they respond very quickly with detailed info on how to resolve which is great! My customers have always been happy with my booking system and that's the most important thing :)

Overall, the best solution of all I've evaluated for a small Spa in Germany. I use it without POS.
The features are hard to explore due to the mass.

I've been using SimplyBook for years to manage my French holistic health business, and it has been an absolute game-changer. With multiple employees and a variety of services, I needed a scheduling platform that was both flexible and reliable, and SimplyBook delivers on all fronts.

What I love most about SimplyBook:
✅ User-Friendly Interface – Both my team and clients find it easy to navigate.
✅ Customization & Features – From automated reminders to seamless payment integration, it offers everything I need to keep my business running smoothly.
✅ Scalability – As my business has grown, SimplyBook has adapted effortlessly, allowing me to manage multiple practitioners with ease.
✅ Great Support – Whenever I’ve had questions, their support team has been responsive and helpful.

SimplyBook has made scheduling stress-free and efficient, allowing me to focus more on my clients and less on administrative tasks. If you're looking for a reliable and feature-rich booking system, I highly recommend it!