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Simply Cigars London Reviews 

5,712
•
TrustScore 5 out of 5

4.9

Cigar shop
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Review summary

Created with AI, based on recent reviews

Considering 465 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the straightforward ordering process, often noting the prompt and efficient delivery of their purchases. People are highly satisfied with the quality and extensive selection of products available, finding them well-suited for various tastes and occasions. The products consistently arrive fresh and are meticulously packaged, often including thoughtful extras like humidity pouches or travel cases. Many consumers also highlight the helpful information provided and the overall reliability of the company, leading to repeated purchases. The entire process, from online selection to receipt, is consistently described as excellent and hassle-free.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and extensive... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting the... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency. Many... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Order

People report positive experiences with order, consistently finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my Christmas cigars, which were delivered promptly. Cigars were extremely well packed, with Boveda humidor pouches to ensure correct humidity in case of any delay, and in a crush proof box t... See more

Rated 5 out of 5 stars

I have been a customer now on and off for a few years. A great choice of cigars for all occasions. My youngest daughter is getting married next month and having holidayed in Cuba on many occasions i n... See more

Company replied

Rated 5 out of 5 stars

A great website, great selection of cigars, lots of options in terms of size, type and price. Straightforward checkout and payment options. Delivered promptly! Packaged well (gift for husband so neede... See more

Rated 5 out of 5 stars

As always, excellent service & products. Whether your order is £50 or £150 +, always treated like a valued customer. Thank you. Still quite new to this journey, I have been experimenting by trying... See more

Company details

  1. #4 of 15 best companies in Cigar shop
  2. #8 of 81 best companies in Alcohol Store
  3. #17 of 375 best companies in Gift shop
  4. #4 of 39 best companies in Tobacco shop
  5. #4 of 17 best companies in Tobacco supplier

About Simply Cigars London

Written by the company

Simply Cigars is a premier UK-based cigar specialist, offering an expertly curated selection of premium Cuban Havana cigars and world-renowned brands for both newcomers and seasoned connoisseurs. Our collection showcases the finest tobacco products from leading global manufacturers, carefully selected to satisfy every level of cigar enthusiast.

We complement our cigars with luxury humidors, premium accessories, and unique gifts for the discerning smoker. Every product in our range is chosen to enhance your cigar experience, from proper storage to the perfect presentation.

More than just a retailer, Simply Cigars celebrates the art of smoking, making us a trusted destination for cigar enthusiasts. With over 20 years of expertise, we're passionate about sharing our knowledge and helping you discover your perfect cigar experience.

WEBSITE CONTACT US DELIVERY INFORMATION CIGAR GUIDE LATEST PRODUCTS

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,712)

426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant service

Brilliant service. From simple ordering to fast and easy delivery. Very happy. Even gave me two simply cigar sweets!

19 April 2026
Rated 5 out of 5 stars

Great service

There is a fantastic selection on the website and the cigars arrive very fresh. I really like the free humidity pouch too. It is my go to site when choosing a cigar present for my husband.

17 April 2026
Rated 2 out of 5 stars

Cigar was very dry smoked within 3 days

15 April 2026
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Reply from Simply Cigars London

Thank you for your email and review.

I am sorry to hear that you felt the cigar was dry. All of our cigars are stored in a carefully controlled humidified environment and are checked prior to dispatch to help ensure they reach customers in the best possible condition.

A member of our team will contact you directly to discuss this with you and see how we can help.

Rated 5 out of 5 stars

Simply Cigars

I have been a customer now on and off for a few years. A great choice of cigars for all occasions. My youngest daughter is getting married next month and having holidayed in Cuba on many occasions i needed something special. You didn't let me down. Great choice, great service and prompt delivery. Fantastic.

30 March 2026
Simply Cigars London logo

Reply from Simply Cigars London

Thank you for your kind review - it’s much appreciated.

We’re delighted we could help you find something special for your daughter’s wedding, and it’s great to hear you were happy with the choice, service and delivery.

Wishing you a fantastic celebration.

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