SimplyExcess Reviews 

282
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the highly affordable rates, noting that these policies offer fantastic value for money compared to expensive car hire desks. Users frequently highlight that the website is extremely simple to navigate, allowing them to arrange reliable coverage in just a few seconds. However, some people mentioned that they did not need to make a claim during their trip, meaning they could not fully test that specific aspect. Other reviewers also pointed out that while purchasing the policy is very straightforward, the true test of any insurer only happens when an incident occurs.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the policies are very reasonably priced and... See more

Service

Customers consistently note positive experiences with service, highlighting great value for money and... See more

Claim

People report ambiguous experiences with claim, as many consumers fortunately did not need to make one and... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting that policies are reasonably priced... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website as slick, easy to use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately the hire car had a scratched wheel trim when I returned it, so there was an excess of 186 euros to pay, yes 186 euros for a wheel trim! Luckily I had taken out excess insurance via S... See more

Rated 5 out of 5 stars

I needed excess protection at short notice for a rental car from Enterprise who wanted to charge me £64 for three days. Found Simply Excess through the Martin Lewis website and their charge was only... See more

Rated 5 out of 5 stars

Fortunately, I didn't need to use the excess cover for my recent hire car journey. I found the whole process quick and simple to set up, and the price competitive. I appreciated the follow-up emails t... See more

Rated 5 out of 5 stars

Superb service. Wiber Car rental in Majorca claimed we had damaged the car because we had not uploaded pictures on their website within 24 hours. Charged us over £400. Simply excess dealt with this in... See more


Company details

  1. #99 of 185 best companies in Insurance broker
  2. #19 of 67 best companies in Travel Insurance Company

Written by the company

No forms, no fuss. At SimplyExcess, we make car hire excess insurance simple, fast, and affordable. Forget long forms, confusing jargon, or hidden fees – just straightforward cover in a few easy clicks. We take care of the details so you can enjoy your trip with total confidence and peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(282)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience, would recommend

Super easy to use and take out the right amount of cover I needed for my car hire. Excellent comms - just the right level of emails. Great price compared to what the car hire place quoted (ca. £90) so I saved a packet - would recommend for sure.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Thankfully, no need to make a car insurance claim, but the whole process of obtaining insurance and helpful emails was first class. Thank you!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Good price

Good price. Extensive coverage. I did not have to claim, which would be the acid test.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent trouble free claims

I got a car hire supplementary insurance from them.
Unfortunately I damaged the rental car while parking, and the rental charges were high.
SimplyExcess paid me the charges in full on receipt of the supporting documents. I would certainly use them again (though I hope never to have to make a claim again).

4 February 2026
Unprompted review
Rated 3 out of 5 stars

Thankfully all went smoothly

Thankfully all went smoothly and I didn't have to use the policy, so I can't comment on how that would have been. Purchase process and guidance provided was very good.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product

I can only review the purchase process, as we didn't need to make a claim, so can't comment on how easy that is. The purchase was made very easily online, was good value and gave us peace of mind for the journey.

3 January 2026
Unprompted review
Rated 4 out of 5 stars

No sales pitch

Having already brought our excess cover made getting the car so much easier as we didn't have the pressure sales from the car hire representative to buy theirs's. A helpful tip have a printed copy of your insurance to show them.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I can only comment on the purchase of…

I can only comment on the purchase of the policy and what it covers.
To purchase the policy was very easy and straightforward for someone with my limited ability.
The cover looks great for the cost of the policy, however the proof in the pudding comes if unfortunately you have to make a claim.

11 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look