When we arrived someone was waiting to take the key which was a smooth service. On return the car was not there but we did get there early as we had no bags to collect from the carousel (only waited... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was all so simple.Drop off, was easy to find car park.Met promptly. Walked into South Terminal. Arrival, called after baggage collected. Walked to car park pick up point, waited a few minutes... See more
Company replied
I've used Simply Park and Fly on a number of occasions, every time I fly from Gatwick. No issues, they pick up the car promptly (as long as you call ahead as directed), and I've never had to wait more... See more
Company replied
From the initial online booking to the car delivery on return of trip at Gatwick South , everything ran smoothly and efficiently. A member of staff was there to meet us when we dropped off the car... See more
Company replied
Company details
Written by the company
When leaving a review, please share your thoughts on the booking process and any support you received from the Simply Park and Fly team, rather than the car park itself. If something didn’t go as planned with the parking provider you booked through our site, we’d really appreciate hearing from you directly. This allows us to follow up with the operator and work towards a quick resolution for you. Please note that feedback about individual car parks left here cannot be addressed by the operators and may delay our ability to help. Who We Are Simply Park and Fly is a UK-based airport parking comparison and booking platform that helps travellers find trusted and affordable parking options at major airports across the country. We don’t operate the car parks — we bring them together in one place so you can easily compare prices, locations, and services before you book. By partnering with established providers and offering transparent pricing, our aim is to make airport parking simple, reliable, and cost-effective for every traveller. Book with confidence and start your journey the easy way — with Simply Park and Fly.
Contact info
Office 114, The Dock, 75 Exploration Drive,, LE4 5NU, Leicester, United Kingdom
- 02035889171
- info@simplyparkandfly.co.uk
- simplyparkandfly.co.uk
3.9
Great
330 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrific Customer service & no refunds even in Pandemic
Horrific Customer service with rude agent who spoke over me, declined to help me and then hung up! They refuse to give a refund for a booking made last week that I have to cancel (due to covid regulations changing and therefore unable to fly on our trip)
The legal rights as a consumer in the U.K. are that there is always a 14 day Cooling off period for any online purchase and a full refund has to be given. They are refusing it and I am not disputing it legally.
DO NOT use this company!
29 October 2021
Unprompted review
Booking Cancellation Due to Suspension of Service
Hi,
My booking Ref: API-ARRRYN was cancelled because of the COVID outbreak. I received an email on Monday, May 4, 2020 stating that I can rebook. I called recently and spoke to a customer service representative who advised I send an email with dates of my new booking which I did but I have had no response from anyone. I try calling again and again and all I get is voicemail on the phone. Can someone contact so I can rebook please.
Kind regards
Richard
6 November 2020
Unprompted review
Will use again if flying from Manchester
Simple
Excellent value for money
Nice people to deal with
10 September 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Peter Juhas,
Thank you so much for such a fantastic review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our comparison website for the best parking deals. Being a booking agent of Simply Park & fly, We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Kind Regards
The Simply Park & Fly Team
Good from start to finish...
10 September 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Mr Stephenson,
Thank you so much for such a glorious review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our comparison website for the best parking deals. Being a booking agent of Simply Park & fly, We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Kind Regards
The Simply Park & Fly Team
One star is being generous!
One star is being generous!
Terrible policy to just ignore calls and emails and not refund customers who have had to cancel/postpone holidays. Have tried to re-book the holiday we have had to postpone to USA due to Coronavirus but have had no response from this shambles of a company!!
Disgusting way to run a business and I will be doing all I can to ensure that as many people and forums know about this!!
Keep well clear of them.......
2 July 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Dan,
We are extremely sorry for the inconvenience.
Please provide us with the reference number of your booking so our team can have a look at your booking.
Thank you.
Kind Regards
The Simply Park & Fly Team
Booked parking at Newcastle airport…
Booked parking at Newcastle airport flight cancelled on the Monday because of Coronavirus was flying on the 18 th March because I didn’t pay the extra £5 fee for cancelled flight there would do any think thought there would give me a credit not northing so lost £55 parking for 10 days don’t use
25 April 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Dear Customer,
We are sorry for the inconvenience caused.
Please provide us reference number of your booking so our team can have a look.
Thank you.
Kind Regards
The Simply Park & Fly Team
COViD 19? What COViD 19..🤑
Terrible refund policy given the COViD situation. No way we could use the booked parking and yet recorded as a no show and refused any refund. Shady outfit not to be trusted at all. Avoid!
22 April 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Mike Winkey,
We are sorry for the inconvenience caused to you.
Please provide us with the reference number of your booking so our team can have a look.
Thank you.
Kind Regards
The Simply Park & Fly Team
Beware
Beware. Please do no use this company. I parked my car at Heathrow with them and it came back with scratched paintwork. I photographed the car before it was parked and then again when it was returned to me damaged. The driver also photographed the damage. The car was booked through Simply Park and Fly and they chose Drive Park Me. I wrote and both companies said they would investigate - but as usual in these cases nothing happened. I then wrote a series of emails including one which outlined the cost of repair at £64 and a final email asking for the cost to be reimbursed to me. They did not reply to any of my emails and now I am taking advice as to pursuing my claim in the small claims court.
15 March 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi James,
We are sorry for the inconvenience caused to you.
Please provide us with the reference number of your booking so our team can have a look.
Thank you.
Kind Regards
The Simply Park & Fly Team
Reply from Simply Park and Fly Ltd
Hi Domini Winter,
Thank you so much for such a glorious review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our comparison website for the best parking deals. Being a booking agent of Simply Park & fly, We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Kind Regards
The Simply Park & Fly Team
Always efficient
27 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Keith Churchill,
Thank you so much for such a glorious review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our comparison website for the best parking deals. Being a booking agent of Simply Park & fly, We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Kind Regards
The Simply Park & Fly Team
Recently we used Simply Park and Fly…
Recently we used Simply Park and Fly from Terminal 2 at Heathrow - drop off was swift and smooth but pick up at 7 pm on a Wednesday had problems of delay by about 20mins caused by traffic around Heathrow. More people are using this service - It is so good!
26 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Janet Krol,
Thank you so much for such a glorious review. We are overwhelmed to know that you had a good experience.
Simply Park & Fly are a price comparison website and booking agent and do not own or operate the car parks.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our comparison website for the best parking deals. Being a booking agent of Simply Park & fly, We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Kind Regards
The Simply Park & Fly Team
I have found Simply Park and Fly to…
I have found Simply Park and Fly to offer the best prices for meet and greet parking at Heathrow. The search and booking process is quick and easy as well.
In regards to the actual parking service I have only selected Terminals Parking as they have park mark and really good rating. I have used them about 6 times and cannot fault the service.
23 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Michael Warren,
Thank you so much for such a glorious review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our comparison website for the best parking deals. Being a booking agent of Simply Park & fly, We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Kind Regards
The Simply Park & Fly Team
Very good service
21 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Richatd Woodhouse,
Thank you so much for such a glorious review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Used these several times
Used these several times, they are efficient, reasonable and their staff are very polite.
21 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Brian Everet,
Thank you so much for such a fantastic review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Recent use of Simply Park and Fly
Very good service received and also dealt with an additional day due to the weather without concern and comfortable ease.
A very good service received and would definitely recommend and use again.
The only thing I would say is when arriving and parking, follow the information on your documents rather than the information received via the phone call on your approach. I would have ended up somewhere completely different.
19 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Customer,
Thank you so much for such a fantastic review. We are overwhelmed to know that you had a good experience.
We have noted your concern regarding the instructions and will pass it on to the relevant team.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
All worked perfect
19 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Azim,
Thank you so much for such a good review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Great.No probs.Many thanks.
19 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Judy,
Thank you so much for such a positive review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Brilliant!
I have used Simply Park & Fly for a few years and I have always had great service.
Would highly recommend
19 February 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Yvonne,
Thank you so much for such a marvellous review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Excellent service as usual
29 January 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Heather,
Thank you so much for such a glorious review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
Very good service no complaints
Very good service no complaints. Can be a large cost difference for the same thing.
29 January 2020
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Customer,
Thank you so much for such a fantastic review. We are overwhelmed to know that you had a good experience.
You are always welcome to book with us again and we hope that you have another good booking experience conveniently.
Keep coming to our website for the best parking deals. We try our level best to make your booking experience good and hassle-free.
Your feedback is really valuable for us and we highly appreciate it.
Thank you once again.
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