Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening. Mich... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Kirstie Bork to be outstanding dealing with my claim. She is very knowledgeable, efficient and was always willing to answer any questions that I had. Kirstie persevered with my claim tireless... See more
Company replied
I instructed Shazia Ahmed at Simpson Millar after an accident and have been extremely impressed . She has been efficient, supportive, and kept me well informed throughout. She always explained things... See more
Company replied
Georgina Reid was absolutely fantastic. She worked on my case for two years, and from day one I felt confident that we would achieve a successful outcome. She was knowledgeable, professional, and too... See more
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Company details
- #71 of 80 best companies in Law firm
- #52 of 56 best companies in Lawyer
- #122 of 150 best companies in Legal Services
- #32 of 35 best companies in Personal Injury Lawyer
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
39 St Paul's Street, LS1 2JG, Leeds, United Kingdom
- 08002 605 010
- reviews@simpsonmillar.co.uk
- simpsonmillar.co.uk
4.5
Excellent
3k reviews
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Great service
Simon Shaw was very effective at securing me a higher settlement than I’d expected and he was very easy to deal with.
26 May 2026
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that Simon was able to secure a settlement that exceeded your expectations and that you found him easy to work with throughout the process.
We will be sure to pass on your comments to Simon and the team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Understanding,sympathetic and very supportive
Shazia Ahmed handled my case in such a professional way
19 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that you found our team understanding, sympathetic, and supportive throughout your case. It is great to know that your matter was handled professionally and with care.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Been so supportive from the beginning
Been so supportive from the beginning, always kept me upto date with how thing are progressing and has been extremely proffesional throughout thr last few years
20 May 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that you felt supported from the very beginning and that our team kept you updated throughout your case. It is wonderful to know that the service provided over the past few years has been professional and reassuring.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Time wasters
I had a genuinely disappointing experience with Simpson Millar. After providing detailed information about my case and speaking with their team, my enquiry was suddenly closed without any explanation.
I received an email saying they “didn’t want to disturb me” and had therefore closed my case — despite the fact that I never asked them to stop, and I was still actively waiting for an update. I emailed back immediately asking why the enquiry was being closed, and I still received no clear answer.
For a firm that advertises professionalism and good communication, this was the opposite.
No update, no assessment, no explanation — just a closed file.
If this is how they handle initial enquiries, I worry about how they would handle an actual case. Very disappointing experience.
15 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Having reviewed the matter internally, we can see that several attempts were made to contact you regarding your enquiry. We also recognise that communication following those contact attempts was not handled as it should have been, which led to confusion regarding the status of your enquiry and the closure email you received.
We understand why receiving a notification that your enquiry had been closed, whilst you were still expecting an update, would have been frustrating. This is not the experience we aim to provide, and we apologise for the confusion caused.
We have reviewed the matter internally and taken steps to address the issues identified to help prevent similar situations occurring in future.
If you would like us to review your enquiry further, please email reviews@simpsonmillar.co.uk with your full name and contact details, and a new member of the team will be happy to look into this for you.
Wishing you all the best,
The Simpson Millar Team
Education and neurodiversity - Highly recommend Polly Kerr
Polly Kerr handled our matter from start to finish. I was immediately impressed with her subject matter expertise and communication skills. I always felt like I was in safe hands, that Polly understood our situation and the best way to manage this through to a successful outcome. As an experienced law firm partner myself I could not recommend Polly more in her specialist field.
13 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that Polly provided such expert guidance and support throughout your matter, and that you felt reassured and well supported from start to finish.
It is especially meaningful to receive such kind comments regarding Polly’s subject matter expertise and communication skills, particularly from someone with your own professional background. We are very pleased that a successful outcome was achieved and that you felt confident in the approach taken throughout.
We truly appreciate your recommendation and will be sure to pass on your lovely feedback to Polly.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Shazia was perfect and offered Great…
Shazia was perfect and offered Great service and communication throughout.
15 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that Shazia provided great service and communication throughout your case. We will be sure to pass on your lovely comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Highly recommended
I had a great experience working with Georgina Reid. Her expertise and attention to detail were evident from our very first meeting. They provided honest, straightforward advice and fought hard to get the best possible outcome for me. If you’re looking for a firm that actually cares about its clients, look no further than Simpson Millar. Even if I would of lost this claim I would still be giving 5 star review
13 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such kind feedback. We are delighted to hear that you had a great experience with Georgina and that her expertise, attention to detail, and straightforward advice made such a positive impression from the outset.
It is especially meaningful to hear that you felt genuinely cared for throughout the process and supported regardless of the outcome. We pride ourselves on providing honest guidance and dedicated client care, so your comments mean a great deal to us.
We will be sure to pass on your lovely feedback to Georgina and the team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Waste of time
I spent 1.5 hours, Friday, on the phone explaining my situation and was told I had grounds to proceed. I transferred the call to my car for a journey and got cut off twice. I pulled over range back and explained I had to make my child up from school, I will be there in 15 minutes if a call back was possible. We arranged a definitive time and no call back, I waited for 10 minutes and tried to call their office, no answer at first. I picked my child up got home and called again, was told a message was sent to my advisor and they would contact me later. No call again. I waited until tried to call again and got told that a message has been sent and my advisor will call back. No call yet again. Finally Tuesday morning I received a call and spent another 1.5 hours on the phone going over the same questions I had previously answered this time to be told I don't have a case. The case isn't the issue, that is the solicitors opinion. However 3 hours to repeat myself over and over again, absolute waste of time, lack of follow through, lack of communication. Think I dodged this bullet.
13 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and appreciate you taking the time to share your concerns.
We understand that you felt frustrated by the communication you received and the time spent discussing your enquiry. We recognise that needing to repeat information or not receiving communication in the way you expected can be inconvenient, particularly when managing other commitments.
Whilst not every enquiry will ultimately meet the criteria required for us to proceed with a case, we aim to ensure that all interactions are handled as efficiently and clearly as possible. We have reviewed the matter internally and have shared feedback with the relevant team regarding communication and call handling.
Thank you again for taking the time to share your experience.
Wishing you all the best,
The Simpson Millar Team
They don’t update or communicate with…
They don’t update or communicate with you
12 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you feel communication and updates were lacking during your experience with us.
We would like to look into this matter further and understand what happened. Please email reviews@simpsonmillar.co.uk with your full name and, if possible, your file reference number so that a member of the team can investigate your concerns properly.
Wishing you all the best,
The Simpson Millar Team
Outstanding work ethic and care
Choosing the right solicitor takes time and careful research, so finding Simpson Miller was not by chance. I was immediately impressed by the many positive and reassuring reviews, as well as the clear experience and professionalism of the team.
I was represented by Charlotte Rankin within the serious personal injury department, and I cannot praise her enough. There was an extremely tight timeframe to get my case to court, yet Charlotte worked tirelessly to ensure everything was completed within that time. Throughout the process, she kept me fully informed, answered all of my questions promptly, and handled everything with professionalism and care.
Charlotte has my complete trust and respect, and I'm incredibly grateful for the support and reassurance she provided during such a stressful time. I would highly recommend both Charlotte and Simpson Miller to anyone in need of legal support.
8 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that your experience with Simpson Millar and Charlotte was so positive during what we appreciate must have been a very stressful time.
It is especially pleasing to know that Charlotte’s professionalism, dedication, and care made such a difference to you, particularly given the tight timeframe involved in preparing your case for court. Keeping clients informed and supported throughout the process is incredibly important to us, so we are glad you felt reassured and fully updated at every stage.
Your trust and recommendation mean a great deal to us, and we will be sure to pass on your kind comments to Charlotte and the serious personal injury team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Case reference 1906041 /SHAH, Shazia Ahmed
From the beginning, it was straightforward for me to present the details of my case to allow Simpson Millar to decide whether to take it on. As I remember, at a later date a barrister reassessed the case to decide whether it should be continued. I think that that is useful.
At all times during the case, I felt that Shazia Ahmed kept me fully informed about any developments and she explained her recommendations so that I understood the best way forward. In the end I felt that the outcome was very satisfactory and I was very grateful for the work of Shazia Ahmed
7 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you found the process straightforward from the outset and that you felt fully informed and supported throughout your case.
It is especially pleasing to know that Shazia kept you updated at every stage and took the time to explain her recommendations clearly, helping you feel confident in the decisions being made. We are very pleased that you were satisfied with the outcome achieved, and we will be sure to pass on your kind comments to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Dysfunctional communication and administrative incompetence
From personal experience:
I expected professional engagement. Instead, I was met with total administrative failure.
Despite providing a detailed written summary with a clear admission of liability from a third party, the firm responded with generic automated emails. Their 0800 phone system is completely dysfunctional—the automated menu does not recognise keypad selections (specifically Option 2 for the triage team), making it impossible to reach a human being.
When a firm fails at the most basic level of client communication and technical accessibility, it raises serious concerns about their ability to handle complex litigation against government departments. I have formally requested they cease all contact. Professional colleagues should be wary of wasting their time here.
6 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
Having reviewed the matter internally, we can see that your enquiry was submitted outside of business hours and that contact attempts were made by our team on the following working days. Unfortunately, we were unable to successfully connect with you by telephone, and follow up emails were also sent in an effort to progress the enquiry before we later received your request for no further contact.
We are also sorry to hear about the difficulties you experienced with our phone system. We have tested the system following your review and have not identified any wider technical faults, though we appreciate this does not change your experience at the time.
We understand that clear communication and accessibility are important when seeking legal support, and we regret that your experience left you feeling disappointed.
Wishing you all the best,
The Simpson Millar Team
Accident claim - Gary Frith and Gary Rawlinson…
Both Gary Frith and Gary Rawlinson provided a professional and timely service in relation to the claim.
I was kept informed at all stages of the process and Gary Frith has contacted me promptly today with the outcome regarding the settlement figure.
The telephone meeting Gary Frith arranged with the Barrister and himself today was very professional and informative and Gary has immediately contacted the other party to negotiate the settlement. I look forward to receiving the settlement agreed.
Sandra Baylis
5 May 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that our team have been able to provide you a professional and timely service, and you have felt well-supported throughout your case.
Wishing you all the best,
The Simpson Millar Team
Review
I was assigned Shazia from Simpson Miller Solicitors for my accident claim, which began in May 2024, and I couldn’t be more grateful for her support throughout the process. From the very beginning, Shazia was professional, approachable, and incredibly supportive.
She guided me every step of the way, making sure I fully understood the process and what to expect. Her advice was always clear and focused on achieving the best possible outcome for me, which gave me a lot of confidence during what could have been a stressful experience.
Shazia was responsive, thorough, and genuinely cared about my case. Thanks to her dedication and expertise, everything was handled smoothly and efficiently.
I would highly recommend Shazia to anyone in need of a reliable and supportive solicitor.
29 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such a thoughtful review. We are delighted to hear that Shazia provided such professional, approachable, and supportive guidance throughout your accident claim.
It is great to know that she kept you fully informed at every stage and that her clear advice helped you feel confident during what can often be a stressful process. We are especially pleased that you felt she genuinely cared about your case and worked to achieve the best possible outcome for you.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Simpson Millar good firm in the uk and…
Simpson Millar good firm in the uk and providing best services as well . I am very satisfied about services and solicitors as well .Specially Thanks ( Megan Barlow and Marion ) Thank you so much for providing me best services during whole court proceedings. Thanks alott Megan Barlow . Thanks and regards : Dr Awais .
21 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that you were very satisfied with the service you received and that you felt supported throughout your court proceedings.
It is wonderful to know that Megan Barlow and Marion provided such a positive experience, and we will be sure to pass on your kind thanks to them.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Excellent communication from Patrick
Excellent communication from Patrick. He explained all the legal jargon and informed me of my cases progress in a timely manner. I highly recommend Patrick and Simpson Millar.
23 April 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that Patrick provided clear communication and took the time to explain everything in a way that was easy to understand. Keeping clients informed throughout their case is very important to us, so it is great to know you felt updated at every stage.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Patrick.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Avoid if you have a serious case
Headline: Unprofessional, condescending, and incompetent "first contact" service.
Review:
I contacted Simpson Millar regarding a serious legal matter involving defamation, GDPR breaches (Article 16), and professional harassment. Despite providing a clear, 10-point brief outlining the legal violations, the experience was a total disaster.
The intake staff is clearly untrained and lacks the basic manners required in a legal environment. I was met with constant interruptions and a shocking lack of professional etiquette. When I tried to explain the gravity of the situation, the representative—who was raising his own voice—had the audacity to tell me to "calm down." This is the pinnacle of condescension and gaslighting, especially when dealing with a client who has a well-documented case.
If you are looking for a firm that understands "Duty of Care" or knows how to treat a professional client with respect, look elsewhere. They seem more interested in "gatekeeping" than actually understanding the legal merits of a case. A firm is only as good as its first point of contact, and currently, it feels like a call center run by teenagers who don't understand the law or customer service.
Avoid if you have a serious case and expect to be treated like a human being.
23 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry you feel our service did not meet your expectations on this occasion and appreciate you bringing this to our attention.
We understand how important it is to feel listened to and treated with professionalism and respect, particularly when raising a serious legal matter. We regret the call did not leave you with a positive impression and we apologise for any frustration or upset caused during your initial contact with us.
We have reviewed this internally and are addressing the issues identified to ensure this does not happen again. We take all feedback seriously and use it to improve the service we offer.
We also understand that you have been in contact with us directly and that your enquiry is being progressed. We will continue to review the information provided so that it can be assessed appropriately by the relevant team.
Thank you again for your feedback.
Wishing you all the best,
The Simpson Millar Team
Simpson Millar helped me get my compensation
Simpson Millar helped me through a very challenging time after my Injury at my previous work space. Thankfully, with a team of highly qualified professionals at SM such as Kareemah Chunara and Amy Baker, I received first class legal advice and got a very good settlement offer for my injury which I never expected prior to meeting them. The percentage for the winning fee was also fair as they did not take more than 25%. I am forever grateful for their help and professionalism
20 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are pleased to hear that our team was able to support you through what sounds like a very challenging time following your injury, and that you felt well advised throughout the process.
It is great to know that you were happy with the outcome achieved and that the funding arrangements were clearly explained and felt fair. We will be sure to pass on your kind comments to Kareemah and the wider team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Not very profesional
Honestly from my first call. - the main number on the website, I am not even sure I spoke to someone at a law firm. The gentleman answered, just saying hi, and I had to claify if I was actually speaking to Simpson Millar. He sounded like he was in the middle of another task. I then explained I was seeking advice through legal aid about a potential judicial review. I was then put on hold, and then the man came back and said his manager said, they don't deal in civil cases.
To quote their wesbite, 'Our team of lawyers are very experienced in holding public authorities to account.'
This includes 'Local authorities and social housing providers'
So I'm not sure what happened there, still not sure I spoke to someone really at the firm, and apparently they don't do what they claim to do, and the guy on the phone couldn't have cared less about learning what the case actually was or who is was about.
Waste of time.
Edit: I received a prompt for more information under threat this review may be taken down if not provided. To be clear, no one can authenticate my name, email or reference when the individual did not care to ask any of that information or provide a reference. You cannot be in a system if you are not put in it in the first place.
17 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry you feel our service did not meet your expectations on this occasion and appreciate you bringing this to our attention.
We understand how important first impressions are, and we regret that the call did not leave you with a positive impression. We have reviewed the circumstances internally and have noted the points raised.
In relation to your enquiry, whilst we do act in certain matters involving public authorities, there are specific areas we are able to assist with. Not all types of cases fall within the scope of the work we undertake, and this would be the reason you were advised that we could not assist.
With regard to our previous response, we requested further details only so that we could locate and review the enquiry properly, not for the purpose of removing your review.
Wishing you all the best,
The Simpson Millar Team
A brilliant service from start to…
A brilliant service from start to finish, would highly recommend.
14 April 2026
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that you received a brilliant service from start to finish. Your recommendation means a great deal to us.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
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