Simpsons International Removals Reviews 

178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and highly efficient packing teams who handle personal belongings with exceptional care, respect, and speed. Many consumers highlight that office representatives provide clear communication, valuable guidance, and prompt answers to numerous questions throughout the entire international relocation journey. Reviewers consistently note that the entire transition feels remarkably smooth and well-managed from the initial quote all the way to the final delivery day. Some reviewers were not happy with specific logistical aspects, noting unexpected delivery scheduling rigidity, destination challenges, and a particularly disappointing insurance claim process.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the professional, helpful, and friendly staff... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer_service, noting that representatives are friendly,... See more

Delivery service

Reviewers express ambiguous feedback about delivery service. Consumers report that the on-site delivery teams... See more

User experience

Consumers find user experience to be exceptionally satisfying and smooth from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Simpsons was perfect. John and Hayley helped us through every step of the way, answered all of our random questions and kept us up to speed right from the initial quote to the big... See more

Company replied

Rated 5 out of 5 stars

Was an absolute pleasure dealing with Hayley M throughout our moving process. She was on hand every step of the way. The care that was taken whilst packing up and loading the van by the whole team wa... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. The whole move was handled professionally, efficiently and with real care. The team were incredibly careful with all of our belongings, making... See more

Company replied

Rated 5 out of 5 stars

We recently moved our family to Australia and chose Simpsons after getting a few different quotes. From the very beginning, they stood out with their professionalism and clarity. The office team were... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Shipping service
  4. Storage facility

Written by the company

Simpsons International Removals Ltd is one of the leading international removal companies, dedicated to making your move abroad as seamless and stress-free as possible. With many years of experience in the industry, we have helped families and individuals successfully relocate from the UK to their new homes overseas for many years. We specialise in overseas removals and shipping to countries such as the USA, Canada, Australia, Spain, France, Germany and many other countries across Europe.

Try Our International Removals Cost Calculator

Written by the company

Get a Quick Estimate for Your Move Abroad
Planning an overseas move? Simpsons’ free online removals cost calculator makes it easy to get an initial estimate based on the size of your move. It only takes a few moments to start planning your international removal with a clearer idea of potential costs.

Contact info

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Start your Free Online Quote Today!

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4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(178)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service! Friendly and helpful staff throughout.

9 January 2024
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon Stuart,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

I did not know where to start with my…

I did not know where to start with my move back to South Africa after many years in the UK. Fortunately, I found Simpsons through Google. Their friendly, informed and courteous team assisted me all the way. I look forward to receiving my much loved goods in Cape Town.

3 November 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good morning Gloria,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars, and we were able to assist you with your removal!
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

Super efficient and responsive….

Super efficient and responsive from the initial quote, to the office team organising and scheduling to the packing team. The UK packing team, led by Sean was on time, careful & considerate to my packing requirements.
Was impressed by the end log and barcoding of each parcel for tracking. Based on I have high expectations all will go well with the destination delivery.

26 October 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review and I will be sure to let my colleagues know you were happy with their service.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

They're very professional

They're very professional
They shipped my things to Greece I received everything as I gave it to them no damage nor delays
The lady I was usually talking with Hayley Miliman she is brilliant she walked me through it and explained everything so there was minimum stress as is well known moving it is very stressful they made it very easy for me
I will have no hesitation to recommend them as they are good value for money definitely 5 stars

4 October 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good morning,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars! I will be sure to let Hayley know you were happy with her service,
Have a lovely day!
Kindest regards
Customer Services

Rated 5 out of 5 stars

The service was excellent

The service was excellent. The removal company were very efficient and courteous. Everything was explained and made the whole experience as stress free as possible

13 September 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good morning,
Thank you very much for taking the time to write us a kind review, I am glad you were happy with our services.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

A Pleasure to Deal With

The team have been super helpful throughout the process and the removals team were efficient and took great care in packing everything up. Any concerns we had were immediately addressed via email/phone very quickly.

14 September 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good morning Lee,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

Everybody involved in the process was…

Everybody involved in the process was cheerful, professional and dilligent. Now let's see if the ship arrives in South Africa !!

15 August 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Would most definitely use again and recommend. Everyone I dealt with was most helpful and efficient.

1 August 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

The service was excellent

The service was excellent. Right from the start we were kept updated about what would be happening. On the day that we moved the team turned up on time and were very hard working. Nothing was too much trouble even when we made some last minute changes.

14 August 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars! it is great to hear your feedback and kind words.
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

They were understanding when I wasn’t…

They were understanding when I wasn’t fully prepared and worked with me to make sure that I had everything I needed and they took everything that was meant to go!!

8 August 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 4 out of 5 stars

The movers were very efficient and…

The movers were very efficient and friendly. My contact with the main office has been ok.

26 July 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review!
I am pleased to hear you had a good experience with the movers and we were able to assist you where possible.
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

Fantastic packers

The removal men that came to clear were fast, effective, conscientious and friendly. They made what can be a stressful time enjoyable.

19 July 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars!
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

Very professional and an overal amazing experience!

We've had an excellent experience so far with Simpson Removals for our move to Italy from London. We've not yet received our shipment on the other end but the pickup, admin, and coordination went very smoothly and the movers did an amazing job in getting our house packed up. They were fast and came with all the right equipment to get the job done. Would highly recommend! Thank you to Hayley, Rachel and the rest of the team!

13 June 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Good afternoon,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars!
i will be sure to let the girls and the crew know of your kind words.
Have a lovely day!
Kindest regards
Elle
Customer Services

Rated 5 out of 5 stars

John Moyers the move manager is…

John Moyers the move manager is outstanding- super empathetic and really friendly. the guys that came into the house to pack were fab too- very respectful and nice people. So far, i have enjoyed working with them I now have to get the shipment- if i do in within the agreed timeframe then I can say I would recommend 100% and I would choose them again.

10 May 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Thank you Maria for your lovely review. I will let John know the lovely feedback that you have posted. Wishing you all the best.

Rated 5 out of 5 stars

A removal company who works for you

All the staff members were helpful and responsive to my needs. In particular, John M who took my first call tried his best to make things work out for my circumstances, including squeezing in a pressing deadline, providing options in quotes when things were uncertain and processing prompt refund for a smaller final packed volume. Jamie and Reece who came to pack and remove were courteous and efficient.

5 May 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Thank you for your kind words. I will let John know the lovely feedback that you have posted. Wishing you all the best.

Rated 5 out of 5 stars

25 Boxes from London to France

Very helpful from the beginning, the van boys were very polite and so efficient. Excellent liaison with the office.

4 May 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Thank you Richard. We wish you all the best in France.

Rated 5 out of 5 stars

UK to UAE - A professional, transparent and smooth move

From start to finish, there was a clear updates and communication was consistent. John in the UK was fantastic and really helped with advice and information.

The packing crew were great - polite and experienced. We got lucky with the timing, and on the other side the delivery crew were equally professional.

We researched and spoke to a lot of movers, and had a tough decision to make. We are very happy with the experience we got from Simpsons and would be happy to use again.

17 February 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Thank you for your lovely review. John did inform us that you were a pleasure to deal with. wishing you all the best.

Rated 5 out of 5 stars

Highly recommend!

We used Simpsons International to help with a move from the UK to the EU. From the beginning the service has been great. The moving quote was competitive compare to other companies but the service was where they shone. Our move manager was helpful, responsive and knowledgable. All of my questions were answered to satisfaction. The service of the packing and moving crew was great. Both gentlemen were respectful, efficient and communicative. My house was packed up in no time at all. We are now waiting for our things to arrive but up until now, we are very happy that we went with Simpsons for our move. Thank you all for your help!

18 April 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Thank you Nesi for your kind words.

Rated 5 out of 5 stars

Excellent service

The guys were on time, friendly and very helpful while here, they did everything that was asked plus more, answered all my questions and even found out a answer they werent sure of, they left everything tidy and neat and were extremely efficient, I would recommend them to anyone moving.

13 April 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Thank you Nicola, you have been a pleasure to deal with and we wish you all the best,

Rated 5 out of 5 stars

I used Simpson removals yesterday

I used Simpson removals yesterday.
The 2 men who moved me were brilliant. Very professional and helpful. Great service. I’d recommend them anytime.

1 April 2023
Unprompted review
Simpsons International Removals logo

Reply from Simpsons International Removals

Thank you Eleanor, we wish you all the best.

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