Our experience with Simpsons was perfect. John and Hayley helped us through every step of the way, answered all of our random questions and kept us up to speed right from the initial quote to the big... See more
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Review summary
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We recently moved our family to Australia and chose Simpsons after getting a few different quotes. From the very beginning, they stood out with their professionalism and clarity. The office team were... See more
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We were moving overseas and honestly dreaded the whole process, but Simpsons made it so straightforward from day one. Hayley kept in touch throughout, answering all my questions quickly (and there wer... See more
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Everything felt very personalised. John understood how stressful and overwhelming I was finding emigrating so really helped me as much as he could to feel at ease and made the process as easy as possi... See more
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Company details
Written by the company
Simpsons International Removals Ltd is one of the leading international removal companies, dedicated to making your move abroad as seamless and stress-free as possible. With many years of experience in the industry, we have helped families and individuals successfully relocate from the UK to their new homes overseas for many years. We specialise in overseas removals and shipping to countries such as the USA, Canada, Australia, Spain, France, Germany and many other countries across Europe.
Try Our International Removals Cost Calculator
Written by the company
- Get a Quick Estimate for Your Move Abroad
- Planning an overseas move? Simpsons’ free online removals cost calculator makes it easy to get an initial estimate based on the size of your move. It only takes a few moments to start planning your international removal with a clearer idea of potential costs.
Contact info
Crossways Cargo Centre, Galleon Boulevard, DA2 6QE, Dartford, United Kingdom
- 01322949557
- info@simpsonsinternationalremovals.co.uk
- simpsonsinternationalremovals.co.uk
Start your Free Online Quote Today!
4.7
Excellent
178 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
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quick and easy
I appriciate that the movers arrived early in the morning and were done very quickly.
11 November 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Vladimir,
Thank you for your review and for taking the time to send us your valuable feedback. It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service.
Have a lovely day!
Kindest regards
Customer Services
Always on the end of the phone
Always on the end of the phone, friendly and helpful
Excellent team of packers and good to know that the assessor got the volume spot on
Well done to everyone.
5 November 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon,
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark.
Have a lovely day!
Kindest regards
Customer Services
Friendly staff
Friendly staff, items packed and handled really well. Office staff made the process really easy and stress free.
18 October 2024
Unprompted review
Reply from Simpsons International Removals
Good morning Tanya,
I am very happy that you enjoyed the removal, and we were able to relieve some stress from your move. We're extremely happy that you had a positive experience, and we're grateful for your feedback.
Have a lovely day!
Kindest regards
Customer Services
Excellent service
Excellent service, I would use Simpsons International again in a heartbeat!
10 September 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Samantha,
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service and we are very grateful for your kind words!
Have a lovely day!
Kindest regards
Customer Services
Poor Performance and damage
1) Failed to schedule the delivery conveniently: At time of booking, and twice before it was scheduled, I told them I was not available 1st to 15 September for receiving, but they scheduled for 13th. They informed me that any change to their schedule would likely cause additional costs.
2) Poor packing destroyed an item of antique furniture
3) The insurance policy isn't worth the paper it is written on as there is a 100 GBP deduction simply to process any insurance claim.
13 September 2024
Unprompted review
Reply from Simpsons International Removals
Good Afternoon Richard,
Thank you for taking the time to write us a review and providing your honest feedback.
I am very sorry that you were unhappy with our destination partners services. I can see that the issue you have raised is towards our delivery partners and I am sorry for any miscommunication surrounding the delivery date, however, believe this to have been rectified swiftly. With regards to the level of packing, I can confirm that our packers have been with us for many years and are experienced packers who are more than aware of our packing standards and requirements for an international move. Please understand that it is almost impossible to ensure that fragile items will not be damaged in transit due to the movement within the container, and our crew will pack to the best of their ability to try and avoid any damage in transit. In relation to the cover you mention, as advised on our valuation form that you completed prior to your goods being collected, it states that there will be a claims handling fee should you wish to accept the settlement offer from the claims team, and as your item was valued lower than the claims handling fee, unfortunately you would not have received any compensation for your item. There was the choice of taking out extra cover to avoid paying the claims handling fee in the event of a claim however, I can see you had chosen not to select this as an option. I do apologise again that you remain unhappy and if you have any further queries, please do not hesitate to get in touch with us.
Kind regards
Customer Services
Great team
Great team, constantly checking in, from start to packing it was all great.
2 September 2024
Unprompted review
Reply from Simpsons International Removals
Good morning Luis,
I am pleased to hear you had a good experience and rated us 5 stars! We're extremely happy that you had a positive experience, and we're grateful for your feedback.
Have a lovely day!
Kindest regards
Customer Services
Professional And honest
Very professional and helpful advice and a quick response at any time
14 August 2024
Unprompted review
Reply from Simpsons International Removals
Good morning Muamar,
Your positive feedback is a huge encouragement to our team. Thank you for recognizing our hard work! Wishing you the best in your new location.
Have a lovely day!
Kindest regards
Customer Services
Excellent service from Simpsons
I have moved many times and Simpsons have provided the best relocation, packing and logistics services yet. Friendly approachable team, smooth service, not a single issue. Highly recommend.
19 July 2024
Unprompted review
Reply from Simpsons International Removals
Good Afternoon Rosanna,
We're extremely happy that you had a positive experience with your second shipment with us, and we're grateful for your feedback! It was a pleasure assisting you with your removals and we are wishing you all the best in your new location!
have a great day!
Kind regards
Customer Services
Simpsons International ….providing an exceptional service
Simpsons International have just packed and removed our possessions for shipping to Cape Town.
The whole experience from the first telephone call was very positive.
John at Simpsons was knowledgeable, friendly and patient and his experience and advice was what made us choose Simpsons as a company to handle the move.
The chaps who came to do the removal arrived spot on time, introduced themselves courteously and immediately began organising the removal without troubling us unduly. They were a pleasure to have in the house and we couldn’t have expected any better service. I’ve no doubt that everything will arrive in Cape Town in one piece!
We have moved a lot, including international moves and would, without hesitation, recommend this company.
2 August 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Una,
We’re absolutely delighted to receive your 5 star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. We’re so glad you had a wonderful experience with us and it was an absolute pleasure to assist you with your removal!
Kind regards
Customer Services
Very professional team handled shift from UK to US -- Totally recommend them to everyone
The entire process was very smoothly handled by John, Elemai and team. They were very responsive, and always accessible for all kinds of follow-on questions, that obviously come up with a complex international move. I couldn't thank the packers enough as they were so patient and efficient. They packed a 2 BHK (without appliances/furniture) in about 90 mins, and even then, we felt like we had a lot of time to hand over all the stuff, and not miss out anything behind. Would definitely recommend Simpsons to anyone looking for international moves whether from UK to US or others.
29 July 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Nikita,
Thank you very much for your kind words and 5 star review! Your positive feedback is a huge encouragement to our team. Thank you for recognizing our hard work and we are wishing you all the best in your new location!
Kind regards
Customer Service
very professional team including the…
very professional team including the customer service and the removal team who handled the work very carefully and professionally.
23 July 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Ammar, I will be sure to let my colleagues know you were happy with their service and We're extremely happy that you had a positive experience, and we're grateful for your feedback!
Kind regards
Customer Services
Super removal crew
The crew that came to do our removal yesterday were superb! They were polite, super efficient, personable, and despite the heat (!) worked tirelessly to ensure a smooth move day.
26 June 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Lucy,
Thank you for your 5 star rating! and also your kind words, we will make sure the crew know you were happy with their service and we are wishing you all the best in your new location!
Have a lovely day!
Kindest regards
Customer Services
Dream Team
From my first phone call when I spoke to John asking for a quote, I knew this company would get our custom. His calm demeanour and ‘we will
sort everything’ approach completely made me feel at ease at a very stressful time. Michael was sent out to do a valuation and this sealed the deal. Michael was knowledgeable and helpful with a load of kindness thrown in for good measure. I specifically requested that Michael would be on our move and this was honoured. After a few weeks it was time for the team to begin the enormous task of packing up our house. Dave, Michael and Steve turned up on the first day of 5 at 7am with their muscles, smiles and a hilarious sense of humour and did not stop (other than the odd cup of tea which resembled treacle rather than tea!) until they’d finished for the day. The chaps were super speedy and nothing was too much trouble. The atmosphere in the house was incredible the whole week and we had so much fun. I highly recommend this company and can honestly say I was gutted when we waved them off at the end of the week.
Thank you John for your help and for sending us the dream team. A message to the CEO…. These 3 worked their socks off, did it graciously and with a smile. Please look after them they are a huge asset to your company.
3 June 2024
Unprompted review
Reply from Simpsons International Removals
Good morning Ange,
Thank you very much for taking the time to write us a lovely review and rating us 5 stars!
It is wonderful to hear you were happy with the whole process along with the crew and customer service, it is always our aim to make this a happy and stress free time for our clients as we appreciate how difficult it can be to relocate! Your kind words will be passed on and we are wishing you all the best in your new home and location.
Have a lovely day!
Kindest regards
Customer Services
The perfect start to an international move
Every step of the process so far has been smooth and trouble-free. Excellent communications leading up to the day, and the crew who packed my belongings for the move to Philadelphia were everything that you could want.
Courteous, efficient, easy to chat with as they worked, and eager to answer any questions that I had. The whole experience so far has been great.
5 June 2024
Unprompted review
Reply from Simpsons International Removals
Good morning Alan,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars! I will be sure to pass on your kind words to our crew, and it is great to hear we were able to make this a smoother and stress free process for yourself.
Have a lovely day!
Kindest regards
Customer Services
Team were on time, and professional throughout packing and removals process
4 June 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Brenda,
It is great to hear you were happy with our service and thank you very much for your 5 star review! I will be sure to let the crew know you were happy with their service.
Have a lovely day!
Kindest regards
Customer Services
By far the most professional movers…
By far the most professional movers I’ve encountered. They’re courteous, detailed and experienced. I would totally come back!
25 May 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Hugo,
Thank you very much for taking the time to write us a kind review.
It is great to hear you would use us again! thank you for your kind words, and we are wishing you the best of luck in your new home and location!
Have a lovely day!
Kindest regards
Customer Services
Simpsons have been exceptional
Simpsons have been exceptional.
John handled all of our questions and booking. The packing team were extremely polite, professional and super helpful. We've been kept updated throughout and we're looking forward to our container arriving at our destination. Given our experience, we highly recommend Simpsons.
9 May 2024
Unprompted review
Reply from Simpsons International Removals
Good morning Mr Dervis,
Thank you very much for taking the time to write us a kind review.
I am pleased to hear you had a good experience and rated us 5 stars! I will be sure to let John know you were happy with his service.
Have a lovely day!
Kindest regards
Customer Services
Knowledgeable and efficient
From the initial call with Simpsons I felt reassured that I was in good hands. John is super knowledgeable and his team were very organised making the process a breeze. Thank you very much!
8 April 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Sara and Eddie,
Thank you very much for taking the time to leave us a kind review, and rating us 5 stars!
I will be sure to let John and the crew know you were pleased with the service provided, and it is wonderful to hear we were able to relieve some stress out of the removal day for you!
wishing you luck in your new home,
have a lovely day!
Kind regards
Customer service
Majority of furniture broken
I put 1 star because they are responsive and professional at the office. But the packing is terrible. They wrap furniture with PAPER! They don’t protect the corners or anything. So when I unwrapped the papers, most of the furniture was dented, smashed, and broken. Pieces of wood were gone. If you choose them, take the expensive insurance because most of your stuff will be broken or damaged.
24 January 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Geoff,
Thank you very much for taking the time to write us a review, we value all feedback good and bad and I am very sorry that you had damage to some of your items! I can assure you that this is not a normal occurrence as we try our best with every removal to provide a packing service which limits damage to our client’s goods as much as possible, so they are received in good condition when arriving at their new destination. I can see that you had chosen not to take out insurance with us however, we had assisted you further by referring you to submit a claim under our limited liability cover. I understand you are currently in the process of going through the claim process, and please do let us know should you require any assistance with this in the meantime.
Kindest regards
Customer Services
Great experience with Simpsons to date
Great experience with Simpsons to date! Professional and helpful communication throughout and collection team was friendly and did a quick and tidy job.
7 February 2024
Unprompted review
Reply from Simpsons International Removals
Good afternoon Henri,
Thank you very much for taking the time to write us a kind review and rating us 5 stars!
i will be sure to let the crew know you were happy with their service.
Have a lovely day!
Kindest regards
Customer Services
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