Sim Race Webshop B.V. Reviews 303

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Als je niet weet waar je je SIM race spullen kan of wil kopen, Sim Race Webshop is the place to be. Mooie producten, betrouwbare shop en ongekend goeie service. If you don't know where you can or w... See more

Rated 1 out of 5 stars

Purchased an Asetek La Prima wheel and wheelbase as a Christmas present for my son. Wheelbase made a loud noise which got worse after a couple of hours use. Contacted Sim Race Webshop on 29th... See more

Company replied

Rated 5 out of 5 stars

Commandé un Next Level Racing GT-ELITE WHEEL PLATE EDITION. Livré rapidement sur Bruxelles. Bien emballé. Produit complet et en bon état. Merci et vive le Simracing. Yves

Rated 5 out of 5 stars

You have Dutch websites and you have all the rest, why Dutch websites never disappoint, these people mentality is something else, no matter what you order and from which dutch website you always recei... See more

Company replied

Company details

  1. Video Game Shop

Written by the company

Hello fellow Sim racer, My name is Marco Fintelman, owner of Simracewebshop and a fanatic sim racer. From the day that my father made a wooden Formula 1 steering wheel with elastics and a potentiometer for Grand Prix 95, I was hooked. Sinds then, a lot have changed in Sim Racing. From gear-driven steering to Direct Drive, I have seen it all. And I’m very fortunate that I turned my passion into my job for over 10 years. Simracewebshop can provide a wide range of starting to high-end sim race hardware for beginners and advanced / professional drivers, we also can help you with the right setup. you only need the talent to breakthrough.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

303 reviews

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Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The product appears to be there

The product appears to be there, but when I order it, it turns out not to be, and the money cannot be recovered in time either.

3 July 2024
Unprompted review
Sim Race Webshop B.V. logo

Reply from Sim Race Webshop B.V.

Dear Kaspars,

Thank you for your review, The product Next Level Racing ERS3 was available on back order, this means the product is not in stock but available for order. (Pre-order) ERS3 is the newest seat from Next Level Racing which is not arrived yet by any Distributor. So there for I can say we don't have communicate it as in stock. You would cancel the order because Next Level Racing get it not on time at our distributor it was delay after delay after delay. So we have chosen to cancel every back order on this product. We have canceled your order after your request and PayPal would refund your money this is all automatically process. Last week I have seen an messages from PayPal that you opened an Issue, but there was an issue opened on a refunded transaction I have never seen this before. I don't no what happened by PayPal but there was something not good on there refund side. I have got the message from PayPal that you have been refunded so it should be ok now.

Kind regards,
Marco

Rated 5 out of 5 stars

Good customer experience

Very honest and helpful customer service. Order was delivered very quickly all the way to UK! Definitely will order from here next time

2 April 2024
Unprompted review
Sim Race Webshop B.V. logo

Reply from Sim Race Webshop B.V.

Hi Mk Dossa

Thank you for your review, we wish you a lot fun with your purchase.

Kind regards
Sim Race Webshop

Rated 5 out of 5 stars

Incredible

incredible the delivery of my Moza R5 bundle took only 4 days from the Netherlands to France not to mention the quality of the package! they made me a happy man 🤩

1 March 2024
Sim Race Webshop B.V. logo

Reply from Sim Race Webshop B.V.

Hi Jason,

Thank you for your review, we wish you a lot fun with your purchase.

Kind regards
Sim Race Webshop

Rated 5 out of 5 stars

Top service!

Top service!

26 February 2024
Sim Race Webshop B.V. logo

Reply from Sim Race Webshop B.V.

Hi Thomas,

Thank you for your review, we wish you a lot fun with your purchase.

Kind regards
Sim Race Webshop

Rated 1 out of 5 stars

Be wary

They are good for the selling, but any issues, complaints or returns they are not helpful on they will try and string it out and put charges on for returns even if the goods are faulty..

22 February 2024
Unprompted review
Rated 2 out of 5 stars

Defective product

2 defective products The wheel was changed after several reminders from Moza Racing, the second defect is the R12 engine apart from that it scratches even just looking at it, and then disconnects losing the signal and is not as accurate as it should be, I asked you to make the return you replied after several days saying that I had to pay for the shipping out of my own pocket, Do we want to talk about the time you waited for the steering wheel to be refunded? I'm sorry rest of my opinion

1 February 2024
Sim Race Webshop B.V. logo

Reply from Sim Race Webshop B.V.

Dear Antonio,

Thank you for your review, i think we have given you verry good service because we have changed your wheel. After this you came with a problem. This problem is not a problem but normal usages scratches and this is not covert by warranty. We hope you enjoy your wheel.

Kind Regards,
Sim Race Webshop

Rated 5 out of 5 stars

Delivery was extremely fast

Delivery was extremely fast, products work as they should with no defects. Customer service was 10/10 . Definitely Buy your sim gear from here , don’t buy from fanatec directly, one of the worst customer services I’ve ever seen from my experience

25 January 2024
Rated 5 out of 5 stars

Ongekend goede service / unbelievable good service

Als je niet weet waar je je SIM race spullen kan of wil kopen, Sim Race Webshop is the place to be. Mooie producten, betrouwbare shop en ongekend goeie service.

If you don't know where you can or want to buy SIM racing gear, Sim Race Webshop is the right place for you. Great products, reliable shop and unbelievable good service.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Quick service

Purchased it just before New Years and it’s arrived just over a week later including importing into the country.

No issues, decent pricing and quick dispatch

29 December 2023

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