Sim Race Webshop B.V. Reviews 304

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Als je niet weet waar je je SIM race spullen kan of wil kopen, Sim Race Webshop is the place to be. Mooie producten, betrouwbare shop en ongekend goeie service. If you don't know where you can or w... See more

Rated 1 out of 5 stars

Purchased an Asetek La Prima wheel and wheelbase as a Christmas present for my son. Wheelbase made a loud noise which got worse after a couple of hours use. Contacted Sim Race Webshop on 29th... See more

Company replied

Rated 5 out of 5 stars

Commandé un Next Level Racing GT-ELITE WHEEL PLATE EDITION. Livré rapidement sur Bruxelles. Bien emballé. Produit complet et en bon état. Merci et vive le Simracing. Yves

Rated 5 out of 5 stars

You have Dutch websites and you have all the rest, why Dutch websites never disappoint, these people mentality is something else, no matter what you order and from which dutch website you always recei... See more

Company replied

Company details

  1. Video Game Shop

Written by the company

Hello fellow Sim racer, My name is Marco Fintelman, owner of Simracewebshop and a fanatic sim racer. From the day that my father made a wooden Formula 1 steering wheel with elastics and a potentiometer for Grand Prix 95, I was hooked. Sinds then, a lot have changed in Sim Racing. From gear-driven steering to Direct Drive, I have seen it all. And I’m very fortunate that I turned my passion into my job for over 10 years. Simracewebshop can provide a wide range of starting to high-end sim race hardware for beginners and advanced / professional drivers, we also can help you with the right setup. you only need the talent to breakthrough.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

304 reviews

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Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Solid shop and support.

Great - pleasant support, fast response, good service and handling when I had to return a Heusinkveld Shifter (they are nice guys too).

Happy to keep buying my sim-racing peripherals when possible from here!

16 February 2022
Rated 1 out of 5 stars

I order a Thrustmaster T-GT2 servo

I order a Thrustmaster T-GT2 servo. The goods arrived in good time. I used the product for 2 hours before the item stopped working. I contacted Simracewebshop.com on the 28.01.22. I got a response on the 29.01.22 saying how sorry they were to hear. I was looking for a replacement as the item was brand new. I was told by Marco that my warranty was with Thrustmasters and to contact them. I did try ringing them to discuss but they only open 5pm-6.30pm Tuesday to Friday. I could not get through to them after trying for 3 days in a row. I also logged the complaint on their website. Finally on the 02.02.22 I got a mail from Thrustmasters asking me to follow a Bootloader procedure which I had attempted numerous times over that weekend but had no luck. After I filmed the attempt as requested Thrustmasters suggested I send the product back to them for a repair. I wanted a replacement only as the product was brand new. I went back to Marco who provided no support. He kept mentioning the warranty was Thrustmasters etc. He wanted me to pay for the return shipping to Holland which I found very unfair as I had done nothing wrong. The tone in which he spoke to me on the mail was very poor also. I would not be retuning to make a purchase from Marco in the future.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a wheel through SRWE..

Ordered a wheel through SRWE... Great price, advice and communication. An issue outside of the sellers hands required me to return the wheel before I even opened it, however SRWE were fantastic and refunded me as per their policy.

17 January 2022
Rated 5 out of 5 stars

Item as described

13 January 2022
Sim Race Webshop B.V. logo

Reply from Sim Race Webshop B.V.

Hi Mark,

I have checked your order it is on your way. Wil send you tracking over mail.

Kind regards,
Sim Race Webshop

Rated 1 out of 5 stars

Where is my order? Scam?

I bought a wheel stand 49 days ago and my order status still in processing...
How much I need to wait?

12 January 2022
Unprompted review
Sim Race Webshop B.V. logo

Reply from Sim Race Webshop B.V.

Hi Alex, you have pre-ordered a product what have to come on the market. With the corona time and the export problems from Hongkong to europe take this a long time. So we expect between 22/01 and 31/01 stock. We have to wait on our stock something we can’t do anything about it than just wait.

Kind Regards,
Sim Race Webshop

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