I am posting this publicly because private communication has led nowhere. My GO9 failed after just one year. Now my HALO 3 Plus radar a premium system in the $10,000 range has stopped working a... See more
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See what reviewers are saying
The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared... See more
Replaced Older Garmin with Simrad GO7... Unit works but not as user friendly as Garmin. Also No Tech support phone number... Necessary Operator Manual is on-line only...no paper copy. Who carri... See more
Company replied
Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a... See more
Company details
Information provided by various external sources
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else. In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market. Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Contact info
United States
- simrad-yachting.com
2.0
Poor
348 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Doesnt fit
Ordered a replacement sun cover for my GO9 XSE, order # B000739911. Unfortunately the cover is a fraction too big and does not snap in like the original but just sits on loosely and will definitely fly off while trailering my boat
5 January 2023
I have not heard that anything shipped
I have not heard that anything shipped. No word at all. Poor service.
2 January 2023
They still provide true customer service!
My call was for an inexpensive component, but I still received great customer service and a resolution to my issue.
19 December 2022
You got it right this time
Thankfully, this time my order went off without a hitch. I received it very quickly, and I
know I will be satisfied once it is installed.
28 November 2022
Parts for Cruise 9
Easy to navigate, good selection, and fast shipping. Most importantly, the parts I needed were in stock.
3 December 2022
Easy to confirm online order with tech…
Easy to confirm online order with tech support before placing order for Yamaha/NMEA cable.
Placed order and arrived promptly!
9 November 2022
Prompt delivery
29 November 2022
Ordered a chartplotter
Ordered a chartplotter. Delivered on time and the deal was just as described. Since it is winter I have not yet installed the plotter. Looking forward to spring.
8 November 2022
Case #CA10845339. Problem still not solved!!!
All of your customer service reps have been very nice but no one has solved my problem yet. I was informed that I would get an email two days ago. Nothing! Also, I was on hold for 1 hour and 2 minutes before my call was answered. That's a problem!!!
15 November 2022
Fast shipping great product
11 November 2022
Was easy to order and got delivered fast
Was easy to order and got delivered fast very fast.
11 November 2022
Slow Shipping my order
I was a bit concerned when I did not receive any follow up other then the order confirmation. Then it took 10 working days to notify me that the order was shipped. I did receive a reply to my inquiry.
11 November 2022
Product was exactly what was needed
Product was exactly what was needed. The refurbished Cruise 7 showed no signs of use and booted fast with the correct charts. Minimal delay when moving through menus and charts which is a must for the helmsman. Fast Shipping also. Recommending to others.
19 October 2022
Simrad support not good !!!!
Simrad support very poor. I have a complete Simrad system with NSO EVO 2 processor, auto-pilot, three MO19 monitors, radar, RS90 vhf radio, WR20 remote, about 10 instruments, and many other components, total value probably about $30,000 - $40,000 only 8 years old. On a 2014 model boat. One day all is working fine, the next the processor keeps rebooting over and over. It is not useable. I called for tech support. They ask me a few basic questions like have I got adequate power to system, etc. They are just reading from a flow chart and seem to know little about the product and then tell me the system is out of warranty and not serviceable. There was no offer to let level 2 support help. A product that is this expensive and only 8 years old should not be obsolete. I think everyone expects more of a company that professes to be the leader in the industry. Please advise if there is more support available.
26 October 2022
Unprompted review
Never delivered
24 October 2022
Reply from Simrad Yachting
Hi, John. We see that the order was delivered today. We're so sorry for the delay.
Reply from Simrad Yachting
Thanks for the compliment, John. We appreciate you!!
Reply from Simrad Yachting
Hi, Jonathan. We're so sorry to hear that. We've forwarded your comment to the orders manager for assistance. You will hear from us soon.
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